Harvestr Reviews & Product Details

- Simple to use and pick up

- Extremely well connected to business systems (e.g Salesforce, Intercom etc)

- Can easily be used across different departments and not only Product Review collected by and hosted on G2.com.

- Reporting could be enhanced

- Search could be enhanced a bit

- Connection to Shortcut is missing and could really help Review collected by and hosted on G2.com.

Harvestr is a must to record customer feedback and process it in discoveries to improve our product. Review collected by and hosted on G2.com.

Working in a B2B Enterprise context, I would enjoy a better way for Customer Success team to easily keep track of clients requests. Review collected by and hosted on G2.com.

- Easy to integrate with already existing feedback channels thanks to their integrations

- Create a discovery and link feedback in seconds

- Prioritize and organize discoveries with all the parameters you could dream of Review collected by and hosted on G2.com.

Not much, some small UI glitches here and there but I feel the performance has improved in the last months. Review collected by and hosted on G2.com.

It's became super easy to size and prioritize the main blockers my Sales teams are experiencing. Incenditally, Product teams are now better set up to take educated and impactful decisions. Review collected by and hosted on G2.com.

UX sometime unclear on ticket ownership or next steps to identify Review collected by and hosted on G2.com.

Harvestr stood out to me for a simplistic and clean interface for organization feedback and ideas (discoveries) by product component. While other platforms offer tracking components, this product just nests and flows quite intuitively for my product management needs. Additionally, it integrates very well with our FreshDesk help desk allowing our support team to see the status of any requests and with Jira where we are managing our issues. Harvestr is my feedback gathering, skimming, and prioritizing tool as well as my product backlog, which allows me to keep our sprint backlog nice and tidy. Their team is also very responsive the few times I've had questions. Review collected by and hosted on G2.com.

One of the most significant negatives with it compared to other tools is there isn't a built it in Roadmap, although you could solve this with different integrations. That said, I know this function is in the works so by the time you're reading this it may already be a dislike of the past! Review collected by and hosted on G2.com.

Harvestr:

+ let you funnel in a single space the user feedback coming from multiple sources (emails, Intercom, …), making sure it does not get lost in time and space

+ provides a space for collaboration and discussion, which helps when it is the time to digest the raw feedback and translate it into refined discoveries, ready to be prioritized and worked on

+ let you easily cluster multiple similar feedback under a single discovery

+ let you score discoveries using multiple custom parameters, and sort them accordingly

+ has a very neat and clear interface Review collected by and hosted on G2.com.

In the past, a few times some elements of the interface were a bit slow in their response time, but everything has been resolved with the recent updates, and the interactions work like a charm. Review collected by and hosted on G2.com.

Its ease of use I think is the most remarkable thing about this application, the fact that it can integrate with other applications turns out to be something quite practical, the ease with which it allows me to handle the requirements of my clients turns out to be something quite surprising, The fact that it allows me to automate notifications also seems to me to be a fairly practical option when it comes to having to solve any type of problem that arises since they notify me immediately, the fact that it has a wide variety of templates and functions is perfect for me to anticipate possible scenarios that may arise during the use of this application by my clients Review collected by and hosted on G2.com.

Their reporting options turn out to be quite limited, so I think they should seek to improve and simplify these tasks in a much more optimal and practical way. Review collected by and hosted on G2.com.

The chat really helped as I was discovering the app. I really appreciate the fact that I feel listened to when I give feedback on the app. The score calculated among discoveries really helped us see the most relevant and expected features. It helps a lot to have a global overview! Review collected by and hosted on G2.com.

Some editing commands are not where I would have put them, but that's really a matter of personal taste. Review collected by and hosted on G2.com.

The flexibility of the tool, Zendesk integration, simple UI Review collected by and hosted on G2.com.

No open public roadmap feature as developed as in PB. CSV export capabilities quite slim. Data/reporting part is to be improved. Review collected by and hosted on G2.com.

- Easy discovery process from a customer feedback

- Good support team

- Can easily onboard other teams on it

- Great integrations Review collected by and hosted on G2.com.

Nothing ! One of the feature that I'm lacking right now is the ability to split one discovery into several ones and I know that it's coming soon :) Review collected by and hosted on G2.com.