Handbid Reviews & Product Details

HandBid training was superb, but so was their availability to queries on exactly what features we wanted to employ. We were working with a team with varying degrees of digital knowledge and the customer service team was always patient and timely with their responses to our questions. A dream to set up; the import system worked like a charm. Review collected by and hosted on G2.com.

We hit a glitch in using our own YouTube page to webcast our auction -- they just took FOREVER to clear our site for bidding -- but here again HandBid stepped in at the last minute and let us use their link to which we referred people from our own site. Not ideal, but it worked! Review collected by and hosted on G2.com.

Fairly responsive to requests for help. Unfortunately, they did not pick up the phone during my event when I was panicking because I couldn't check people out, but overall they were pretty good about getting back to me with answers to my questions. I think their auction item site is decent. I recently used one where the photos of the items were so small the bidders could barely see the items they were bidding on. Review collected by and hosted on G2.com.

It's not super intuitive in a lot of ways. For example, trying to check people out was a multi-step process when it should have been easier. Review collected by and hosted on G2.com.

We can not say enough great things about Handbid. From its functionality to the customer service. We have experienced nothing but great results and incredible help from the Handbid team. We are constantly raving about how much we love Handbid in our office. Review collected by and hosted on G2.com.

Nothing - everything Handbid offers is excellent, and they are constantly improving!!! Review collected by and hosted on G2.com.

Handbid was easy to use and the support team was very helpful. Review collected by and hosted on G2.com.

I didn't realize that I needed to set the system to automatically end the auction. Unfortunately, some bids came in after the official close of the auction which created some confusion. Review collected by and hosted on G2.com.

Very easy to manipulate and create. Very easy for those not very "tech savvy"... Review collected by and hosted on G2.com.

There was nothing we disliked, all was great. Review collected by and hosted on G2.com.

The ability to support our nonprofit through a user friendly system AND make money for our organization is great! Although our auction looked different than in past years with no in person auction, the silent auction and other features allowed us to make the best of the situation and still bring in a similar amount as past years. Having access to numerous supporting FAQs and quick responses from Handbid staff made the learning curve that much easier. Review collected by and hosted on G2.com.

The pain point I had was uploading all our item list for the first time from the spreadsheet we created (duplicating some items if I uploaded the document twice to capture changes to the spreadsheet) and uploading all the item pictures seemed very tedious when we had 350+ items regardless of dragging images to the upload tool or searching for each image and uploading one at a time. If the location of my images were set as default, I would have saved a lot of time. Once I got the hang of it though, I know that the next time I use it it will be much easier. Review collected by and hosted on G2.com.

The best part of using Handbid is the one on one help we have received with our package and the quick and thorough responses we get. Review collected by and hosted on G2.com.

Learning all of the ways you can use the platform! Review collected by and hosted on G2.com.

I like that Handbid can be used anywhere; if you're holding a virtual event, people can join from home or work! You're able to upload photos and packages in mass quantities, so there's no need to enter one package after another. Also, there's a great feature that allows you to "check-in" guests if you want your event to be exclusive. Review collected by and hosted on G2.com.

There are some nuances to photos, and each one has to be 800x600 to upload. Handbid will help you mass upload photos if you pay for an account manager, but if you're doing it alone, be prepared to resize all your images. Review collected by and hosted on G2.com.

The assistance with setup helped get our site under construction. The training and web discussions helped us learn how to use the software. Our parents viewed it as easy. Review collected by and hosted on G2.com.

We would like to have a more effortless transfer of item descriptions between the test and live sites. We did not use the $200 Chat feature very effectively with my bidders. This did not benefit us enough for the cost of the add-on. The CHAT assistant for our dashboard and auctions were very helpful. The Wednesday talks on YouTube were great as well. Review collected by and hosted on G2.com.

It was an easy app to use that allowed us to present our event to the congregation. We used almost all of the tools that came with the app. We used the event process Review collected by and hosted on G2.com.

Nothing that I can think of. Once we figured out how to input information it was easy to use Review collected by and hosted on G2.com.