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G2 recognized Handbid
Handbid

By Handbid

4.7 out of 5 stars

How would you rate your experience with Handbid?

Share your insights with Handbid

Thousands of people like you come to G2 to find out whether solutions like Handbid are the right fit for them. Share your real experiences with Handbid and the G2 community and help someone make the right decision about their software.

Handbid Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the user-friendly experience of Handbid, making bidding effortless for both planners and participants. (16 mentions)
Users commend Handbid for its exceptional customer support, consistently providing timely and helpful assistance throughout their events. (10 mentions)
Users commend the exceptional customer service of Handbid, praising their responsiveness and support during auctions. (9 mentions)
Users highlight the exceptional helpfulness of the Handbid staff, providing prompt and dedicated support for seamless auctions. (8 mentions)
Users value the effective fundraising capabilities of Handbid, enhancing their auctions and maximizing revenue effortlessly. (7 mentions)
Users often face confusion with registration and ticketing, making it challenging for those unfamiliar with online platforms. (5 mentions)
Users find image handling issues frustrating, noting complications with imports and limited visibility of images in listings. (4 mentions)
Users report auction issues with Handbid, including deposit allocation problems and confusing check-in processes impacting event success. (3 mentions)
Users often face editing difficulties with Handbid, finding bulk printing and item edits to complicate the process. (3 mentions)
Users face export issues with Handbid, often requiring extensive time for validation and formatting adjustments. (3 mentions)
Users find the difficulty in using Handbid frustrating, especially for older attendees and less tech-savvy bidders. (1 mentions)

Top Pros or Advantages of Handbid

1. Ease of Use
Users highlight the user-friendly experience of Handbid, making bidding effortless for both planners and participants.
See 16 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Experience"

What do you like about Handbid?

Once I learned the platform, it was pretty simple to use. Our guests found it easy to use as well. The option to open the bidding before the event w

AN

Enterprise (> 1000 emp.)

5.0/5

"Handbid is easy to use and the support team is quick to help."

What do you like about Handbid?

I've had the pleasure of using Handbid for the past three Classic silent auctions, and I can't say enough about how much it's elevated our events. The

2. Customer Support
Users commend Handbid for its exceptional customer support, consistently providing timely and helpful assistance throughout their events.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Experience"

What do you like about Handbid?

Once I learned the platform, it was pretty simple to use. Our guests found it easy to use as well. The option to open the bidding before the event w

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Platform Review"

What do you like about Handbid?

Great platform for the price. Runs auction well. Wonderful customer service and support.

3. Auction Management
Users commend the exceptional customer service of Handbid, praising their responsiveness and support during auctions.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Experience"

What do you like about Handbid?

Once I learned the platform, it was pretty simple to use. Our guests found it easy to use as well. The option to open the bidding before the event w

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Platform Review"

What do you like about Handbid?

Great platform for the price. Runs auction well. Wonderful customer service and support.

4. Staff Helpfulness
Users highlight the exceptional helpfulness of the Handbid staff, providing prompt and dedicated support for seamless auctions.
See 8 mentions

See Related User Reviews

HH

Holly H.

Mid-Market (51-1000 emp.)

5.0/5

"Handbid Review"

What do you like about Handbid?

The customer service from Handbid is one of the best things. They truly are there for any issues or questions you may have. I love working with their

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Helpful staff and easy to set up!"

What do you like about Handbid?

We liked how customizable Handbid is. The staff is also very helpful and responsive!

5. Fundraising
Users value the effective fundraising capabilities of Handbid, enhancing their auctions and maximizing revenue effortlessly.
See 7 mentions

See Related User Reviews

AN

Small-Business (50 or fewer emp.)

5.0/5

"Well-supported, very robust"

What do you like about Handbid?

There are so many great features to use, each year we target a few more things to do to maximize our revenue. We've looked at some other conference ap

AN

Enterprise (> 1000 emp.)

5.0/5

"Handbid is easy to use and the support team is quick to help."

What do you like about Handbid?

I've had the pleasure of using Handbid for the past three Classic silent auctions, and I can't say enough about how much it's elevated our events. The

Top Cons or Disadvantages of Handbid

1. Confusion
Users often face confusion with registration and ticketing, making it challenging for those unfamiliar with online platforms.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Helpful staff and easy to set up!"

What do you dislike about Handbid?

The downside of using Handbid is just the downside of using any online auction platform. People who are not familiar with apps and technology and pref

Verified User
A

Verified User

4.5/5

"Very good overall experience. Excellent customer service."

What do you dislike about Handbid?

Ticketing is very good when guests do a good job to complete the information. However, it puts the onus on our guests and when they don't complete it

2. Image Handling
Users find image handling issues frustrating, noting complications with imports and limited visibility of images in listings.
See 4 mentions

See Related User Reviews

AN

Small-Business (50 or fewer emp.)

5.0/5

"user friendly"

What do you dislike about Handbid?

Uploading horizontal pictures. I think this needs to be improved. We had to first export picture to power point, then crop, screen shot and then uploa

AN

Small-Business (50 or fewer emp.)

5.0/5

"Well-supported, very robust"

What do you dislike about Handbid?

This is nit picky - but the validation of the spreadsheets to import into handbid always takes about 4 to 5 hours longer than it should - mostly going

3. Auction Issues
Users report auction issues with Handbid, including deposit allocation problems and confusing check-in processes impacting event success.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Tool"

What do you dislike about Handbid?

A downside is that funds are not allocated in one deposit and when you edit an item you have to refresh the entire auction/

AN

Small-Business (50 or fewer emp.)

4.0/5

"Good technology, great customer support"

What do you dislike about Handbid?

I find handbid easy to use after 3 years of using the application, but I do find the technology to be a bit glitchy and limited. IDK why you can hit

4. Editing Difficulties
Users often face editing difficulties with Handbid, finding bulk printing and item edits to complicate the process.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is exceptional"

What do you dislike about Handbid?

generating the display sheets can be tricky. They dont print out in bulk

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great Tool"

What do you dislike about Handbid?

A downside is that funds are not allocated in one deposit and when you edit an item you have to refresh the entire auction/

5. Export Issues
Users face export issues with Handbid, often requiring extensive time for validation and formatting adjustments.
See 3 mentions

See Related User Reviews

AN

Small-Business (50 or fewer emp.)

5.0/5

"Well-supported, very robust"

What do you dislike about Handbid?

This is nit picky - but the validation of the spreadsheets to import into handbid always takes about 4 to 5 hours longer than it should - mostly going

AN

Small-Business (50 or fewer emp.)

5.0/5

"user friendly"

What do you dislike about Handbid?

Uploading horizontal pictures. I think this needs to be improved. We had to first export picture to power point, then crop, screen shot and then uploa

6. Difficulty
Users find the difficulty in using Handbid frustrating, especially for older attendees and less tech-savvy bidders.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Experience"

What do you dislike about Handbid?

There were a few situations with guest check-in that we needed to have help for because it was too complicated for us to do at the event. Some guests

Handbid Reviews (218)

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Reviews

Handbid Reviews (218)

View 1 Video Reviews
4.7
218 reviews
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Tiffany P.
TP
Executive Director
Small-Business (50 or fewer emp.)
"Handbid is top of the line"
What do you like best about Handbid?

I’ve used many tools and Handbid is top-of-the-line for auctions and fundraising. The product is user-friendly for both our staff and donors. The team always go above and beyond to help us! Elise Neugebauer is an expert and always willing to help us with technical issues or more importantly, overall strategy Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Hand if is really the best product for online options that I have utilized. There are some free resources and given our ongoing struggles to recover from the pandemic, free is always a good thing, but at the end of the day Handbid is worth the investment if you are planning an event Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

Thank you for your kind words about Handbid and Elise. We're glad to hear that our product and support have been valuable to your organization. We're committed to helping you maximize your fundraising impact and look forward to continuing our partnership.

AN
"Seamless Auction Experience with Outstanding Support"
What do you like best about Handbid?

Handbid made our auction event incredibly smooth and stress-free. The platform is intuitive, with a sleek, user-friendly design and powerful backend tools that made setup and management easy. Most impressive was the Handbid team’s responsiveness—every time we had a question, they were quick, helpful, and supportive. Great functionality, great look and feel, and top-tier customer service. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Like everything else, cost is always a factor. Limited characters on titles are sometimes a challenge. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
"Very good overall experience. Excellent customer service."
What do you like best about Handbid?

Organization of the auction items, check in and check out is much easier for guests. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Ticketing is very good when guests do a good job to complete the information. However, it puts the onus on our guests and when they don't complete it upfront it makes more work at registration time. There tends to be a few corrections needed. That said, it is still a good product but some tweaking may be beneficial for all. Review collected by and hosted on G2.com.

AN
Small-Business (50 or fewer emp.)
"Handbid is the best!"
What do you like best about Handbid?

Jeff Porter and the entire team at Handbid are the best in the business—they empower us, provide invaluable training, and inspire us with their unwavering belief that every event we host will be a success. Their support is second to none, making each experience truly outstanding. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

If I had to mention one downside, it would be that I wish Handbid could sync with our organization’s accounting systems. Unfortunately, we use two different platforms for CRM and accounting that don’t integrate, which isn’t Handbid’s fault. It’s simply a challenge with our organization’s setup. Review collected by and hosted on G2.com.

Response from Elise Neugebauer of Handbid

Hi, We always love hearing great feedback from great organizations! We are so happy to be solving all of these issues for you! We also are always happy to help you with any questions the come up. Keep reaching out to us at service@handbid.com for help! We will see you at your next event!

HH
Coordinator of Community Relations
Mid-Market (51-1000 emp.)
"Handbid Review"
What do you like best about Handbid?

The customer service from Handbid is one of the best things. They truly are there for any issues or questions you may have. I love working with their team. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

I have yet to run into a downside about Handbid. Review collected by and hosted on G2.com.

Response from Elise Neugebauer of Handbid

Thanks for the review! We are so happy to work with you and provide helpful service. We are excited to continue to work with you in the upcoming years!

AN
Small-Business (50 or fewer emp.)
"Well-supported, very robust"
What do you like best about Handbid?

There are so many great features to use, each year we target a few more things to do to maximize our revenue. We've looked at some other conference apps with integrated silent auction functionality and that made us realize how robust an app handbid is for managing silent auctions. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

This is nit picky - but the validation of the spreadsheets to import into handbid always takes about 4 to 5 hours longer than it should - mostly going in and figuring out which titles or characters are too long, or fixing import text mistakes from going from a xls to a csv type format. I had to use a very specific csv MSDOS format to get the imports to work - a regular csv didn't work - commas in the description messed up the csv parsing. Review collected by and hosted on G2.com.

Response from Elise Neugebauer of Handbid

Than k you for the feedback about the spreadsheets. We have actually made some changes to them to make them much easier to use! I think that you will see this in the future. If you ever need help with your spreadsheets, just reach out to us at service@handbid.com. It's great that your guests enjoy the online bidding and that Handbid is helping you raise much needed revenue!

AN
Enterprise (> 1000 emp.)
"Handbid is easy to use and the support team is quick to help."
What do you like best about Handbid?

I've had the pleasure of using Handbid for the past three Classic silent auctions, and I can't say enough about how much it's elevated our events. The software is incredibly user-friendly, making it easy for both our team and our bidders to navigate and participate. What really stands out, though, is the exceptional support from the Handbid staff. Whenever we've had questions or needed assistance, they've been there with prompt, helpful responses. Their dedication to ensuring our auctions run smoothly has made a significant difference. I highly recommend Handbid to anyone looking to streamline their auction process and enhance their fundraising efforts. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

We don't have a sponsor for silent auction, so I wish I could've been able to take the "Sponsored By" part off when people first log on and see our auction on Handbid. Review collected by and hosted on G2.com.

AN
Small-Business (50 or fewer emp.)
"Good technology, great customer support"
What do you like best about Handbid?

The accessability to Elise, Inga, and the service team throughout our planning process is always appreciated. Paying to have Elise on-site this year was totally worth the money. We were so grateful to have someone on site to help problem solve, process payments, assist with check out, and train volunteers. The client was thrilled with how much better registration and check out was, and how quickly we were able to close and settle the auction as a result. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

I find handbid easy to use after 3 years of using the application, but I do find the technology to be a bit glitchy and limited. IDK why you can hit enter to search in the guest list but not the bidder or item list. Using Enter to activate the search is pretty standard in technology, and its already set up that way on the other list, so this seems easy enough to fix. I also don't understand why the auction pages and import template require different info for the exact same thing: display name and display name for sheet; description and description for sheet; donor name and donor name for sheet. Why would this ever need to be different? It just creates more work for us. When you drag and drop categories after importing the item list, can you drag multiple into the same row so one description ticks both boxes? I know in past years I found emailng the guest list to be frustrating because of limitations and formatting issues caused by bullets, &, and other symbols.

I would be nice to have a few display sheet formats to choose from (I do like the new version better than last year!) Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Excellent Experience"
What do you like best about Handbid?

Once I learned the platform, it was pretty simple to use. Our guests found it easy to use as well. The option to open the bidding before the event was awesome. We made $10,000 more on our silent auction this year than last and a large part of that was because of how easy it was to use the software. Hands down the best thing about this was the customer service I received. I was very nervous to use it and move to an online platform but Inga Veiss was there for me every step of the way. She was patient and very responsive to all of my questions and issues over several months and even the night of the event. She is the reason I feel comfortable continuing to use Handbid because I know I have help when I need it. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

There were a few situations with guest check-in that we needed to have help for because it was too complicated for us to do at the event. Some guests said they had difficulty creating accounts. It is definitely more geared toward younger people who are familiar with technology. Review collected by and hosted on G2.com.

Response from Elise Neugebauer of Handbid

Hi, Thank you for the detailed review and the shoutout to Inga. It's great news that opening the bidding before the actual event worked for you. We are big fans of that as well. We think that next year will be even easier and more fun for you and your guests! Please let us know if you have additional questions or needs in the future by reaching out to service@handbid.com.

AN
Small-Business (50 or fewer emp.)
"Handbid helped me grow our fundraising"
What do you like best about Handbid?

Handbid is easy to use and the company provides a lot of helpful advice to increase fundraising. The platform provides multiple ways to fundraise too. Our organization has been using handbid for several years and the customer support is outstanding. I also really like that there is a phone app in addition to website access. New features are added regularly and the most recent option to check in guests on the phone app is a great feature that really streamlines the check in process. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

We have run into issues with people using android phones. Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

We're thrilled to hear that Handbid has helped your organization grow its fundraising efforts! Our team is dedicated to providing helpful advice and outstanding customer support to ensure a smooth fundraising experience. We appreciate your feedback and are continuously working to improve our platform for all users.

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