Handbid Reviews & Product Details

Handbid is a premium silent auction software and mobile bidding platform with concierge-level service — auction and event technology for organizations that can't afford to have their most important moments go wrong. One online auction platform serves three worlds: nonprofit fundraising and charity auctions (from black-tie gala fundraisers to grassroots campaigns), enterprise and luxury brands (fully white-label auction software), and commercial auction operators (liquidation, surplus, consignment, and specialty auctions at scale). Handbid powers mobile bidding, event ticketing and registration, guest check-in, text-to-give, and payment processing across in-person, online, and hybrid events — including live auctions, silent auctions, and sealed-bid auctions. White-label branding puts your URLs, emails, and interface front and center. Invite-only access controls gate who registers and bids. Real-time bidding data, fundraising reporting, and payouts keep decisions moving during the event, not after it. What sets Handbid apart from other auction software is delivery: concierge onboarding means our team configures your auction items, access rules, and payment flows — you host, we handle the software. APIs and integrations with Stripe, CRMs, and check-in tools fit your existing workflow, with compliance and security built in. Trusted by nonprofits, schools, universities, professional sports foundations, healthcare organizations, and enterprise auction houses, Handbid has powered thousands of fundraising events and auctions — from intimate board dinners to 3,000-guest galas.

Seller

Handbid

Discussions

Handbid Community

Languages Supported

Arabic, German, Greek, English, French, Dutch, Russian, Spanish, Swedish, Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Jeff Porter

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

4 months

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Top-Rated Alternatives

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User Insights

Average based on 218 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Handbid Integrations

(5)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

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Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/18/2023

"Handbid is a great local event software product, great customer service"

4/5

What do you like best about Handbid?

The people. Handbid is a great company to work with. From the very top, to the sales staff, to the auction experts, to the actual staff that comes out to help at the event. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

There are some seemingly easy updates that need to be made to make it more user friendly for our specific events / ticketing and registration, specifically. Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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Thank you so much for your feedback. We've recently made updates to ticketing and registration. We would love to hear more about what your specific needs are as we continue to improve our platform. Please contact our customer service team.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

10/15/2023

"Great tool for non profit auctions"

3.5/5

What do you like best about Handbid?

The ticket sales feature simplified a previously manual process. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Adding photos to items can be a little time consuming Review collected by and hosted on G2.com.

Response from Elise Druckenmiller of Handbid

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Glad to hear Handbid has helped you simplify your processes and expand your reach!

Verified User in Sports

Small-Business (50 or fewer emp.)

8/17/2023

"easy user experience - some glitches still"

4/5

What do you like best about Handbid?

Easy to figure out and set up. Can keep it simple or intricate if wanted. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

still had some bugs and issues that wouldn't work on my end up customer service could do. they were super helpfull but would be nice not t have to ask sometimes. Review collected by and hosted on G2.com.

Response from Lori Makkai of Handbid

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We're glad to hear that you found Handbid easy to use and set up. We apologize for any glitches you experienced and appreciate your feedback. Our customer service team is always here to help, and we are continuously working to improve our platform to provide a smoother experience for our users.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/7/2023

"awesome service"

4.5/5

What do you like best about Handbid?

excellent customer service and easy to use Review collected by and hosted on G2.com.

What do you dislike about Handbid?

a bit pricey for non profit organizations with limited budget Review collected by and hosted on G2.com.

Response from Elise Druckenmiller of Handbid

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Thanks for your candidness! We do provide varying plans to accommodate each organizations needs and budget. We are happy to hear that Handbid has been able to streamline your auction and provide solutions to your event issues.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/8/2023

"New platform is not user nor administrator friendly"

3.5/5

What do you like best about Handbid?

We like the quick Auction checkout that traditional auctions do not have. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

The new platform is a little more challenging for both bidders and the administrator. Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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Hello. Thank you so much for your feedback. We would love to hop on a call to better understand your experience since our recent platform update. Please contact our service team to schedule a call.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/20/2023

"Handbid - Easy Tool for Silent Auctions"

4/5

What do you like best about Handbid?

Easy to setup your silent auction

Easy to use preview mode which allows you to market items in your silent auction before the auction starts Review collected by and hosted on G2.com.

What do you dislike about Handbid?

The Handbid sheets when printed do not allow for terms and conditions, expiration, etc. to be printed as expected. Also font of the text is not adjustable Review collected by and hosted on G2.com.

Response from Shania Hallock of Handbid

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Thank you for the review! We're glad preview mode helped you market your items before bidding opened. We appreciate the feedback on printed display sheets — we've made updates to our display sheet formats, and we'd be happy to show you what's available now. Reach out to us at service@handbid.com anytime.

Kim S.

Small-Business (50 or fewer emp.)

3/3/2023

"We were well taken care of through the entire process of our school's athletic silent auction"

5/5

What do you like best about Handbid?

Loved how fast the service reps would reply to my emails. Always very kind and patient with me on what I asked. I will say we will never return to the individual bid sheets again. Our parents enjoyed bidding from their phones and told us how much they loved the "little voice" saying "Oh no" when you had been outbid! Handbid takes the work out of an auction and does everything for you. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Honestly, there are no downsides to Handbid that I can think of. We enjoyed everything Handbid had to offer. Review collected by and hosted on G2.com.

Response from Kristen Wheeler of Handbid

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Wow, Kim, thank you for leaving us this great review! We are so happy to hear that Handbid met your organization's needs and helped you to raise more money. We look forward to working with you in the future!

Jordan L.

Small-Business (50 or fewer emp.)

2/23/2023

"Excellent experience with Handbid."

5/5

What do you like best about Handbid?

The software itself is excellent, but the people that have been helping us and answering questions along the way is what we have appreciated most. Thank you Elise and your team. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

It is difficult for the older generation or those unfamiliar with apps to understand everything they can do inside of Handbid.

I would say the payout process took longer than expected the first time. Review collected by and hosted on G2.com.

Response from Kristen Wheeler of Handbid

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Jordan, we are so happy to hear that our software is making your event easier, and streamlining your guest experience. We are always here for you!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/18/2023

"HandBid review"

3.5/5

What do you like best about Handbid?

It seems easy to use for attendees and administrators. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

I wish I could select all the little details for all auction items and tickets in bulk and not have to enter it on each item. Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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Thank you so much for the feedback. We do offer bulk import and edit functionality. We would love to hear a little bit more about what you are trying to accomplish with the auction and ticket details so that we can assist you. Please contact our service team.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/7/2023

"thoughts on handbid"

4/5

What do you like best about Handbid?

it has been very helpful to reach a wider audience for bidding and ease in ticket sales. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

wish the chat function were open longer- often working on it and it is closed answers. Password function could be easier. the magic link irritates people. Review collected by and hosted on G2.com.