Handbid Reviews & Product Details

Handbid is a premium silent auction software and mobile bidding platform with concierge-level service — auction and event technology for organizations that can't afford to have their most important moments go wrong. One online auction platform serves three worlds: nonprofit fundraising and charity auctions (from black-tie gala fundraisers to grassroots campaigns), enterprise and luxury brands (fully white-label auction software), and commercial auction operators (liquidation, surplus, consignment, and specialty auctions at scale). Handbid powers mobile bidding, event ticketing and registration, guest check-in, text-to-give, and payment processing across in-person, online, and hybrid events — including live auctions, silent auctions, and sealed-bid auctions. White-label branding puts your URLs, emails, and interface front and center. Invite-only access controls gate who registers and bids. Real-time bidding data, fundraising reporting, and payouts keep decisions moving during the event, not after it. What sets Handbid apart from other auction software is delivery: concierge onboarding means our team configures your auction items, access rules, and payment flows — you host, we handle the software. APIs and integrations with Stripe, CRMs, and check-in tools fit your existing workflow, with compliance and security built in. Trusted by nonprofits, schools, universities, professional sports foundations, healthcare organizations, and enterprise auction houses, Handbid has powered thousands of fundraising events and auctions — from intimate board dinners to 3,000-guest galas.

Seller

Handbid

Discussions

Handbid Community

Languages Supported

Arabic, German, Greek, English, French, Dutch, Russian, Spanish, Swedish, Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Jeff Porter

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

4 months

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Top-Rated Alternatives

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User Insights

Average based on 218 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Handbid Integrations

(5)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

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Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/17/2024

"Good platform for varied product online auction"

4.5/5

What do you like best about Handbid?

Being able to number and separate sections so people can find their interests without searching through all the items. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

As the person uploading products, we use photos, so would be easier to have a "batch" upload feature on photos. Review collected by and hosted on G2.com.

Response from Elise Neugebauer of Handbid

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Thank you for your review! I'm happy that you had good luck with our category sorting. We are working on the bulk upload of photos. This should come out before your next event! Thank you for pointing out this request.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/13/2024

"Handbid - great product"

4.5/5

What do you like best about Handbid?

silent auction tech platform ease of use Review collected by and hosted on G2.com.

What do you dislike about Handbid?

either or option: either a 1 time event with limited items OR the whole package ... no in between option Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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Thank you for sharing your positive experience with Handbid! We're happy to hear that Handbid has made it easier for donors to bid on items as this is our core focus when developing our apps and platform.

Verified User in Museums and Institutions

Small-Business (50 or fewer emp.)

6/20/2024

"Helpful staff and easy to set up!"

5/5

What do you like best about Handbid?

We liked how customizable Handbid is. The staff is also very helpful and responsive! Review collected by and hosted on G2.com.

What do you dislike about Handbid?

The downside of using Handbid is just the downside of using any online auction platform. People who are not familiar with apps and technology and prefer physical bid sheets are excluded or reluctant to join in. Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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We're thrilled to hear that you found our staff helpful and the setup process easy! Our aim is to provide a customizable and user-friendly platform for online auctions. We understand the challenges of introducing new technology to some users, and we're continuously working to make the transition smoother for everyone.

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

9/16/2024

"The Team is a life saver."

5/5

What do you like best about Handbid?

The payment process and efficiency of staff Review collected by and hosted on G2.com.

What do you dislike about Handbid?

I like everything about Handbid, not complaints Review collected by and hosted on G2.com.

Response from Elise Neugebauer of Handbid

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Thank you for the wonderful feedback. This is great! We look forward to partnering with you again in the future.

Verified User in Sports

Small-Business (50 or fewer emp.)

7/1/2024

"User friendly. Helpful customer service."

4/5

What do you like best about Handbid?

Handbid is very user friendly, both for bidders and admin users. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

No complaints in the last two years I've used it. Review collected by and hosted on G2.com.

Response from Elise Neugebauer of Handbid

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Thank you for the great review. We look forward to partnering with you event more in the future! We love that we can be there for you and your 300+ guests!

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

4/15/2024

"Perfect solution"

5/5

What do you like best about Handbid?

The application is very easy to use and the perfect solution for a low needs event. We really like that guests can pre-load their credit cards for payment. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

We have no downsides to the product currently. Review collected by and hosted on G2.com.

Response from Elise Druckenmiller of Handbid

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Thanks for the glowing review! We're delighted to hear that Handbid is perfect for your event needs and that you find it easy to use. We're glad you appreciate the guest experience and the convenience of guests pre-loading credit cards for payment. If you need anything, just let us know. Thanks for choosing Handbid!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/12/2024

"Platform Review"

4.5/5

What do you like best about Handbid?

Great platform for the price. Runs auction well. Wonderful customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Limited functionality for household or couples looking to pay through the same account. Bidders vs Guests vs Invites can get confusing. Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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We're thrilled to hear that you find Handbid to be a great platform for the price and that you've had a positive experience with our customer service and support. We appreciate your feedback about the limited functionality for households or couples and the confusion around Bidders vs Guests vs Invitees. We continuously enhance our platform and resources and will keep this feedback in mind.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

4/18/2024

"First time user with great experience"

5/5

What do you like best about Handbid?

The ease of use and how intuitive the platform was Review collected by and hosted on G2.com.

What do you dislike about Handbid?

Some trouble locating auction for some guests registering themselves Review collected by and hosted on G2.com.

Response from Elise Druckenmiller of Handbid

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Thank you for your great review! We're glad you found Handbid intuitive and easy to use. We are working on improvements to the guest experience for self-registration. It's fantastic to hear our reports are making back-end reconciliation easier for you. We appreciate your support and look forward to serving you in the future!

Sara L.

Mid-Market (51-1000 emp.)

8/17/2023

"Easy-to-use Mobile Bidding Platform!"

5/5

What do you like best about Handbid?

We loved working with the Handbid team, they were so helpful and knowledgeable about the product. The software was easy to use from an admin side as well as a user experience. Our guests loved this platform. We also greatly appreciated the onsite support provided, Inga is the best! Review collected by and hosted on G2.com.

What do you dislike about Handbid?

There were a couple functionalities that do not exist on the platform that would make our event run easier, but it is not a downside to the platform, just "nice-to-haves". Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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Thank you Sara. We would love to hear about your "nice-to-haves".

Verified User in Media Production

Small-Business (50 or fewer emp.)

8/7/2023

"Software OK, customer service lacking"

2.5/5

What do you like best about Handbid?

The software seems to work efficiently in regards to transactions. Review collected by and hosted on G2.com.

What do you dislike about Handbid?

There is not one report that provides all the data needed for internal accounting reports. When patching together data from Handbid, Stripe and internal systems, it would be greatly appreciated to have one comprehensive report that lists auction items, amounts, fees, bidders, bidders' contact info and item name/description. Patching together data is time consuming because I am constantly having to proof in order to ensure internal reports are accurate. For example, there is one report that lists all the components of the address except for the State. I had to extrapolate this data from the invoice report that had listed the full address in one long stream. Auctions are data intensive from collecting donations to the usage of an auction platform. Creating one comprehensive report will greatly reduce time and effort on my end. What is frustrating is that I gave this same feedback 2 years ago.

Moreover, there is no proactive customer service. No review 1:1 review of the contract that led to a misunderstanding of deliverables. Emailing the support desk was OK, but not once did anyone reach out to check on my progress or if there were any questions, nothing. There used to be a weekly Zoom call to review the process and tools available in Handbid. That is not even available anymore. This would've helped me to better understand the functions and the why's behind some of the data components vs making assumptions.

Due mostly to the lack of proactive customer service, we will be searching for alternatives for our next auction. Review collected by and hosted on G2.com.

Response from Stefanie Mason of Handbid

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Thanks so much for your feedback. Handbid does have over 21 reports available to our clients, however, we understand that sometimes custom reports are necessary. We are happy to get on a call to discuss your reporting needs in detail and formulate a solution. Please contact our customer service team.

Due to the lack of attendance at our previous Zoom weekly sessions, we have revamped Auction Talk into Handbid 101 LIVE which was recently launched. Handbid 101 LIVE is a monthly four-part group training series that will walk you through the basics of using Handbid with a Q&A session. Resources are also provided at the conclusion of each session. To learn more, please email service@handbid.com