Guusto Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Guusto, making employee rewards and recognition simple and effective. (475 mentions)

Users appreciate the fast and easy redemption of Guusto gift cards, with no expiration and wide usability. (262 mentions)

Users appreciate the variety of vendors available on Guusto, making gift selection quick and easy. (223 mentions)

Users love the variety of redemption options with Guusto, making it easy to choose unique gifts. (187 mentions)

Users love the wide variety of vendors available with Guusto, making gift card redemption easy and convenient. (181 mentions)

Users experience a challenging learning curve with Guusto, especially regarding recipient account functionality and navigation. (60 mentions)

Users note the limited gift card options, hoping for a broader selection of brands and redemption methods. (46 mentions)

Users find card limitations frustrating, especially regarding minimum values and the exclusivity of US gift cards. (37 mentions)

Users find the limited gift card options of Guusto disappointing, especially for international redemption and physical card needs. (37 mentions)

Users are frustrated by geographical limitations affecting merchant availability and redeeming gift cards outside the US. (34 mentions)

5 Pros or Advantages of Guusto

1. Ease of Use

Users praise the ease of use of Guusto, making employee rewards and recognition simple and effective.

See 475 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very Helpful customer service"

What do you like about Guusto?

It’s easy to use and offers plenty of vendor options. I also appreciate the security measures in place to make sure the Gusto bucks go to the correct

Marie Grote: C.

Mid-Market (51-1000 emp.)

5.0/5

"Great follow up!"

What do you like about Guusto?

I find the program easy to use and the helpline always responds quickly to any issues I have to address. The feedback we have gotten from our clients

2. Gift Cards

Users appreciate the fast and easy redemption of Guusto gift cards, with no expiration and wide usability.

See 262 mentions

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Abhishek M.

Mid-Market (51-1000 emp.)

5.0/5

"Simple and easy to use"

What do you like about Guusto?

The different options to use your gift card

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Easy to Use, Leave complicated behind"

What do you like about Guusto?

Very simple and easy to use, not complicated.

3. Variety

Users appreciate the variety of vendors available on Guusto, making gift selection quick and easy.

See 223 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Hardwork and Dedication"

What do you like about Guusto?

The merchant selections are numerous, with lots of choices.

Pattee B.

Mid-Market (51-1000 emp.)

5.0/5

"Charming"

What do you like about Guusto?

I like that I am able to purchase a variety of items.

4. Options

Users love the variety of redemption options with Guusto, making it easy to choose unique gifts.

See 187 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very Helpful customer service"

What do you like about Guusto?

It’s easy to use and offers plenty of vendor options. I also appreciate the security measures in place to make sure the Gusto bucks go to the correct

Ekas A.

Enterprise (> 1000 emp.)

5.0/5

"Great rewards"

What do you like about Guusto?

Multiple merchant options to get the best value for every used.

5. Options Variety

Users love the wide variety of vendors available with Guusto, making gift card redemption easy and convenient.

See 181 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Gifting place to go"

What do you like about Guusto?

super convenient to send out gifts to a team, sufficient choice of merchants.

Pattee B.

Mid-Market (51-1000 emp.)

5.0/5

"Charming"

What do you like about Guusto?

I like that I am able to purchase a variety of items.

5 Cons or Disadvantages of Guusto

1. Usage Difficulty

Users experience a challenging learning curve with Guusto, especially regarding recipient account functionality and navigation.

See 60 mentions

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David L.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto Makes Employee Recognition Easy with Flexible Reward Options"

What do you dislike about Guusto?

Nothing. It is super easy to use! If I had one dislike it would be understanding how to create an account - but that was a very minor learning curve f

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Guusto Is Easy, Quick, and Reliable for Sending Rewards"

What do you dislike about Guusto?

It's a bit challenging to find the history for cards I've previously sent

2. Limited Options

Users note the limited gift card options, hoping for a broader selection of brands and redemption methods.

See 46 mentions

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Bryan R.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto Makes Recognition Simple, Immediate, and Meaningful"

What do you dislike about Guusto?

One drawback of Guusto is that it can feel a bit limited once you’re familiar with the platform. While it’s great for quick recognition, there isn’t m

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A Fun, Motivating Way to Reward Co-Workers"

What do you dislike about Guusto?

I just wish there were more tech-based merchants to choose from.

3. Card Limitations

Users find card limitations frustrating, especially regarding minimum values and the exclusivity of US gift cards.

See 37 mentions

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Ronnie P.

Enterprise (> 1000 emp.)

4.0/5

"Super Easy to Use—Mastercard Convenience Like Cash"

What do you dislike about Guusto?

It does not work on my apple wallet anymore

Bruce T.

Small-Business (50 or fewer emp.)

4.5/5

"Easy Gift Card Sending with Plenty of Merchant Choices"

What do you dislike about Guusto?

Minimum gift card redemption values for certain merchants.

4. Lack of Gift Cards Options

Users find the limited gift card options of Guusto disappointing, especially for international redemption and physical card needs.

See 37 mentions

See Related User Reviews

Tanu S.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto is great!"

What do you dislike about Guusto?

The service might not be ideal for those who prefer physical gifts rather than digital ones.

5.0/5

"Seamless & fun!"

What do you dislike about Guusto?

Not as many gift card options that we can use in our particular area.

5. Geographical Limitations

Users are frustrated by geographical limitations affecting merchant availability and redeeming gift cards outside the US.

See 34 mentions

See Related User Reviews

kathleen H.

Small-Business (50 or fewer emp.)

5.0/5

"Such a fun treat!"

What do you dislike about Guusto?

I wish it could be used at Shoppers Drug Mart and some grocery stores

5.0/5

"Great Incentive for Employees"

What do you dislike about Guusto?

Wish there were more retailers to choose from in Canada

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Li V.

Teller

Mid-Market (51-1000 emp.)

5/14/2026

"Guusto Makes Redeeming Company Gifts Quick and Easy"

4.5/5

What do you like best about Guusto?

I really like that my company provides us with gifts at least once a year and Guusto always makes it really easy to reedem gifts/transfer over to my phone. I feel like the ammount my company gives me is very generous and I just feel appreciated. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I wish they would bring back Amazon but that's about it Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

We really appreciate you taking the time to share your experience. :) It’s great to hear that receiving and using your company rewards has felt simple and seamless, and that it’s helped reinforce a sense of appreciation.

Regarding Amazon, it is part of a separate merchant program that organizations can choose to apply for in order to make it available as a redemption option. You can always follow up with your company program admin regarding this question! :)

Maria R.

Small-Business (50 or fewer emp.)

6/26/2026

"Easy Payments, Needs Better Dashboard"

5/5

What do you like best about Guusto?

I get my payments with Guusto and find it simple to use and pretty fast to send the money. I like how it feels for me to get access to my paychecks and how I have access to my history so I can keep better control. The initial setup was pretty easy and straightforward, as I only needed to log in and verify my account. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Sometimes it takes a few extra steps to find certain details about my payment. The layout could be a bit more intuitive. Also, it's a little slow when switching from one section to another. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

We appreciate your review! :) We're pleased you're finding Guusto simple and fast for payments.

We're continuously refining the dashboard experience and streamlining navigation. Your suggestions on layout and performance are valuable as we evolve the platform.

Kayl a.

Merchandiser

Small-Business (50 or fewer emp.)

5/20/2026

"Guusto Makes Gift Cards Easy, Trustworthy, and Simple to Track"

5/5

What do you like best about Guusto?

I like that I can trust guusto, it’s easy to use and it’s accurate on tracking redeemed gift cards. There’s also a lot of options to stores that I love and visit frequently Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There’s actually nothing I would change, it’s extremely easy to use and I love how I can view past redeem cards. I wish everyone used Guusto for gift cards Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

What a wonderful review — thank you! 😊 Knowing that the platform feels dependable and easy to navigate means a lot to us. Thanks for taking your time to post the review!

Arvesh 0.

Bilingual Card Advisor

Small-Business (50 or fewer emp.)

8/6/2026

"Guusto Makes Employee Recognition Simple, Meaningful, and Accessible"

5/5

What do you like best about Guusto?

What I like most about Guusto is its mission of making employee recognition simple, meaningful, and accessible. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I don’t have any major dislikes about Guusto. I really appreciate how easy and convenient the platform is to use. It makes recognition and rewards simple, and I like the idea of helping create a more positive experience for employees. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks so much for this review! 🙌 We're so glad our mission of making recognition simple, meaningful, and accessible is really coming through for you.

Love hearing that the platform feels easy and convenient, and that it's helping create a more positive experience for your team! :)

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

8/18/2026

"Guusto Makes Point Redemptions Easy with Lots of Options"

5/5

What do you like best about Guusto?

I really like all the options Guusto provides for redeeming our points and balance. The platform offers a friendly user experience, and it’s easy to navigate through the partner websites when choosing and completing a redemption. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I haven’t had any bad experiences so far. My company has sent me a couple of gift cards, and everything has worked smoothly each time. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks so much for this review! 🙌 Really glad the redemption options and friendly user experience have made navigating partner sites so smooth for you!

Love hearing how well everything's worked so far too — and that the fast delivery and no-expiration flexibility let you use your gift cards on your own timeline! :)

Pooja G.

Insurance Advisor

Small-Business (50 or fewer emp.)

5/2/2026

"Guusto Makes Recognition Feel Genuine and Thoughtful"

5/5

What do you like best about Guusto?

What I like most about Guusto is how easy it makes recognizing people in a genuine way. Instead of dealing with complicated points or systems, you can just send a real gift right away, which feels a lot more personal. I also really like that it gives you options—whether that’s letting the recipient choose something they actually want or even donate to a cause they care about. It just makes appreciation feel more thoughtful and meaningful overall. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

One downside is that the selection of gifts can feel a bit limited depending on where the recipient is, so it’s not always guaranteed they’ll find something they love. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto solves the problem of recognition being inconsistent or overlooked at work. It makes it easy to appreciate people right away instead of waiting for formal reviews.

For me, that means people feel valued in the moment, morale stays higher, and it saves time since everything is simple and in one place. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks for the great feedback! 😊 We’re so glad Guusto helps make recognition feel genuine and personal! With hundreds of merchants across various categories, there’s plenty of flexibility for recipients to choose what they truly want or even donate to a cause. We’re always working to expand options and make appreciation easy and meaningful. Thanks again for sharing! 🙌

WILLIAM T.

Product Manager

Mid-Market (51-1000 emp.)

10/7/2026

"Easy to Find Rewards and Claim Prizes"

5/5

What do you like best about Guusto?

The prices at merchant's websites seems to be lower than before. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Still looking for any investment options. Review collected by and hosted on G2.com.

Verified User in Insurance

Insurance Advisor

Mid-Market (51-1000 emp.)

9/24/2026

"Widely Accepted Everywhere—From Amazon to Gas Stations"

5/5

What do you like best about Guusto?

It can be used in most places—Amazon, restaurants, and even for purchasing gas. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I’m not sure whether it has an expiry date; if it does, that would be a downside for me. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks so much for sharing your experience! 😊 We’re glad to hear you’re enjoying the flexibility of using your Guusto reward at places that are useful to you, including for gas. We also appreciate your question about expiry dates—it’s important to know the details of your rewards, and we’ll keep that feedback in mind. Once a Guusto reward has been claimed, it won't expire within the account and you can redeem it at any time!

Thanks again for the review :)

Lovepreet B.

Supervisor

Mid-Market (51-1000 emp.)

6/18/2026

"Guusto Makes Rewarding People Easy and Reliable"

5/5

What do you like best about Guusto?

It’s a very reliable gift option. It’s also very easy to use, and redeeming rewards is simple :) Review collected by and hosted on G2.com.

What do you dislike about Guusto?

To be honest, I can’t think of anything I don’t like about Guusto. It’s a very convenient way to redeem rewards and show appreciation for hard work. Overall, it’s a really nice way of rewarding people. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

A gift card every now and then for a job well done, with zero hassle attached — that's recognition done the right way, and we're thrilled it's hitting the mark consistently for you. Thank you so much for sharing this! :D

reggie a.

Maintenance Manager

Small-Business (50 or fewer emp.)

6/30/2026

"Intuitive, Informative Dashboard — Smooth Transition and Plenty of Options"

5/5

What do you like best about Guusto?

Easy to use, the dashboard is informative and puts all the information you need just a click away. The transition from a different program was smooth, and there are many options to choose from. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

at the time I haven't had a negative experience my overall experience has been positive. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

This is fantastic feedback! We're so glad the dashboard and transition were smooth for you. We love that Guusto is saving you time and improving efficiency by centralizing everything. Thanks for your review! :)