Guusto Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Guusto, making employee rewards and recognition simple and effective. (475 mentions)

Users appreciate the fast and easy redemption of Guusto gift cards, with no expiration and wide usability. (262 mentions)

Users appreciate the variety of vendors available on Guusto, making gift selection quick and easy. (223 mentions)

Users love the variety of redemption options with Guusto, making it easy to choose unique gifts. (187 mentions)

Users love the wide variety of vendors available with Guusto, making gift card redemption easy and convenient. (181 mentions)

Users experience a challenging learning curve with Guusto, especially regarding recipient account functionality and navigation. (60 mentions)

Users note the limited gift card options, hoping for a broader selection of brands and redemption methods. (46 mentions)

Users find card limitations frustrating, especially regarding minimum values and the exclusivity of US gift cards. (37 mentions)

Users find the limited gift card options of Guusto disappointing, especially for international redemption and physical card needs. (37 mentions)

Users are frustrated by geographical limitations affecting merchant availability and redeeming gift cards outside the US. (34 mentions)

5 Pros or Advantages of Guusto

1. Ease of Use

Users praise the ease of use of Guusto, making employee rewards and recognition simple and effective.

See 475 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very Helpful customer service"

What do you like about Guusto?

It’s easy to use and offers plenty of vendor options. I also appreciate the security measures in place to make sure the Gusto bucks go to the correct

Marie Grote: C.

Mid-Market (51-1000 emp.)

5.0/5

"Great follow up!"

What do you like about Guusto?

I find the program easy to use and the helpline always responds quickly to any issues I have to address. The feedback we have gotten from our clients

2. Gift Cards

Users appreciate the fast and easy redemption of Guusto gift cards, with no expiration and wide usability.

See 262 mentions

See Related User Reviews

Abhishek M.

Mid-Market (51-1000 emp.)

5.0/5

"Simple and easy to use"

What do you like about Guusto?

The different options to use your gift card

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Easy to Use, Leave complicated behind"

What do you like about Guusto?

Very simple and easy to use, not complicated.

3. Variety

Users appreciate the variety of vendors available on Guusto, making gift selection quick and easy.

See 223 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Hardwork and Dedication"

What do you like about Guusto?

The merchant selections are numerous, with lots of choices.

Pattee B.

Mid-Market (51-1000 emp.)

5.0/5

"Charming"

What do you like about Guusto?

I like that I am able to purchase a variety of items.

4. Options

Users love the variety of redemption options with Guusto, making it easy to choose unique gifts.

See 187 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very Helpful customer service"

What do you like about Guusto?

It’s easy to use and offers plenty of vendor options. I also appreciate the security measures in place to make sure the Gusto bucks go to the correct

Ekas A.

Enterprise (> 1000 emp.)

5.0/5

"Great rewards"

What do you like about Guusto?

Multiple merchant options to get the best value for every used.

5. Options Variety

Users love the wide variety of vendors available with Guusto, making gift card redemption easy and convenient.

See 181 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Gifting place to go"

What do you like about Guusto?

super convenient to send out gifts to a team, sufficient choice of merchants.

Pattee B.

Mid-Market (51-1000 emp.)

5.0/5

"Charming"

What do you like about Guusto?

I like that I am able to purchase a variety of items.

5 Cons or Disadvantages of Guusto

1. Usage Difficulty

Users experience a challenging learning curve with Guusto, especially regarding recipient account functionality and navigation.

See 60 mentions

See Related User Reviews

David L.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto Makes Employee Recognition Easy with Flexible Reward Options"

What do you dislike about Guusto?

Nothing. It is super easy to use! If I had one dislike it would be understanding how to create an account - but that was a very minor learning curve f

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Guusto Is Easy, Quick, and Reliable for Sending Rewards"

What do you dislike about Guusto?

It's a bit challenging to find the history for cards I've previously sent

2. Limited Options

Users note the limited gift card options, hoping for a broader selection of brands and redemption methods.

See 46 mentions

See Related User Reviews

Bryan R.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto Makes Recognition Simple, Immediate, and Meaningful"

What do you dislike about Guusto?

One drawback of Guusto is that it can feel a bit limited once you’re familiar with the platform. While it’s great for quick recognition, there isn’t m

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A Fun, Motivating Way to Reward Co-Workers"

What do you dislike about Guusto?

I just wish there were more tech-based merchants to choose from.

3. Card Limitations

Users find card limitations frustrating, especially regarding minimum values and the exclusivity of US gift cards.

See 37 mentions

See Related User Reviews

Ronnie P.

Enterprise (> 1000 emp.)

4.0/5

"Super Easy to Use—Mastercard Convenience Like Cash"

What do you dislike about Guusto?

It does not work on my apple wallet anymore

Bruce T.

Small-Business (50 or fewer emp.)

4.5/5

"Easy Gift Card Sending with Plenty of Merchant Choices"

What do you dislike about Guusto?

Minimum gift card redemption values for certain merchants.

4. Lack of Gift Cards Options

Users find the limited gift card options of Guusto disappointing, especially for international redemption and physical card needs.

See 37 mentions

See Related User Reviews

Tanu S.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto is great!"

What do you dislike about Guusto?

The service might not be ideal for those who prefer physical gifts rather than digital ones.

5.0/5

"Seamless & fun!"

What do you dislike about Guusto?

Not as many gift card options that we can use in our particular area.

5. Geographical Limitations

Users are frustrated by geographical limitations affecting merchant availability and redeeming gift cards outside the US.

See 34 mentions

See Related User Reviews

kathleen H.

Small-Business (50 or fewer emp.)

5.0/5

"Such a fun treat!"

What do you dislike about Guusto?

I wish it could be used at Shoppers Drug Mart and some grocery stores

5.0/5

"Great Incentive for Employees"

What do you dislike about Guusto?

Wish there were more retailers to choose from in Canada

G2 reviews are authentic and verified.

Here's how.

Deepak B.

Mortgage Broker

Small-Business (50 or fewer emp.)

1/27/2021

"A fantastic virtual gifting platform!"

5/5

What do you like best about Guusto?

It's easy to use, has a desktop platform and mobile app, and its all virtual! Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Sometimes the email which the recipient receives goes into Junk/Spam. Also, when sending a Guusto gift via text message, the message the recipient receives could come across as Spam and many people may not click on the link. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thank you so much! 🎉 Sending appreciation from the comfort of your home in seconds vs. a trip to the store — that's the magic of Guusto.

On the spam point, a great workaround is to give recipients a quick heads up before sending — letting them know to watch for an email or text from Guusto means nothing gets missed. :)

Divine O.

Part-Time Team Lead

Small-Business (50 or fewer emp.)

6/7/2026

"People-First Recognition with a Mission That Gives Back"

5/5

What do you like best about Guusto?

What stands out to me most about Guusto is its people-first approach. I value environments where appreciation and recognition are part of the culture, and I love that Guusto helps organizations create that for their employees. I also think the company’s commitment to giving back through clean water initiatives makes its mission even more meaningful. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Nothing at all. It’s amazing, works great, and received a nice gift card from it Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

This genuinely means so much to us. 💙 Recognition and clean water — two things everyone deserves. So glad both are resonating with you. Thanks for this beautiful review!

Shawn L.

Manager, Airport Support - Quality & Projects

Enterprise (> 1000 emp.)

8/30/2026

"Flexible Rewards: Split into Multiple Gift Cards with Ease"

5/5

What do you like best about Guusto?

The ability to divide the reward into multiple gift cards. This makes it easier to choose if you find more than one of your favourites to redeem it on. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I haven't used Gusto enough to experience anything negative. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thank you for sharing your feedback! We’re so glad to hear that you love the flexibility to split your reward across multiple gift cards. Having the freedom to choose more than one favourite is a great way to make recognition feel truly personal :)

We also love hearing that Guusto helps your organization give appreciation in a way that employees can actually enjoy and use. Giving people the choice to select rewards that are meaningful to them is exactly what we’re all about!

Thanks again for taking the time to share your experience! We’re happy to hear you haven’t run into any issues so far, and we hope you continue to enjoy Guusto :)

Verified User in Financial Services

Associate

Mid-Market (51-1000 emp.)

10/1/2026

"A Great Platform for Appreciating Coworkers"

5/5

What do you like best about Guusto?

Platform that enables ability to appreciate coworkers, good, clean interface. No issues - quick approval through work and website. Support emails are clear. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

nothing so far, maybe more AI enabled feature - emoji generation Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thank you so much for taking the time to leave a review! We're thrilled to hear that Guusto helps you appreciate your coworkers and that our support emails are clear. We also appreciate the feedback about more AI features and will pass this along to the Product team! Thanks again for the review :)

Edwin A.

Team Lead

Mid-Market (51-1000 emp.)

9/27/2026

"Guusto has a great user interface that is simple to comprehend, with a variety of rewards to choose."

5/5

What do you like best about Guusto?

I love how easy it is to find the rewards I have earned, I never have to worry about how to redeem the rewards because it is explained in a concise and precise manner. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I have no complaints at this time the interface they have built works well and is efficient. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks so much for the wonderful feedback! 😊 We’re glad to hear you find Guusto easy to navigate and that redeeming your rewards is simple and clear. It’s great to know that Guusto helps you feel appreciated for your hard work and continued learning. We really appreciate you sharing your experience!

Bryan R.

Warehouse Manager

Mid-Market (51-1000 emp.)

2/25/2026

"Guusto Makes Recognition Simple, Immediate, and Meaningful"

5/5

What do you like best about Guusto?

What I like best about Guusto is how simple and immediate it makes recognition. It’s easy to send a quick shoutout or reward in the moment, which helps recognition feel genuine instead of delayed or forced. The platform is straightforward to use, integrates well with daily tools, and gives team members flexibility to choose rewards they actually want. Most importantly, it supports a positive culture by encouraging peer‑to‑peer recognition, not just top‑down, which makes appreciation feel more meaningful across the team. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

One drawback of Guusto is that it can feel a bit limited once you’re familiar with the platform. While it’s great for quick recognition, there isn’t much room for customization or flexibility in how rewards or messages are structured. Occasionally, the process can feel repetitive, and the available reward amounts or options may not always match the level of effort being recognized. It works well overall, but a few more personalization and flexibility options would make it even stronger. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto is solving the problem of recognition being inconsistent, delayed, or overlooked in busy work environments. Instead of appreciation only happening during annual reviews or formal programs, Guusto makes it easy to recognize people in real time. That benefits me by helping reinforce positive behavior, teamwork, and effort right when it happens. It also takes the pressure off managers being the only source of recognition, since peer‑to‑peer shoutouts encourage a stronger, more engaged culture. Overall, it helps boost morale, motivation, and connection across the team with very little administrative effort. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks so much for sharing your experience on G2! :)

We’re thrilled Guusto is helping make recognition simple, immediate, and meaningful, and that it’s supporting peer-to-peer appreciation across your team.

We also value your feedback on customization — if you have any precise ideas or suggestions, please reach out to info@guusto.com. We’d love to hear from you! :D

Karthik .

Software developer

Information Technology and Services

Enterprise (> 1000 emp.)

10/7/2026

"Fast, Easy Recognition Gifts—Recipients Choose What They Want"

5/5

What do you like best about Guusto?

Guusto makes sending recognition gifts super easy and fast. I love that recipients get to pick their own gift card, so they always get something they actually want and will use. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I wish there was an option to claim all accrued points at once. Having to process or redeem rewards in separate increments can be a bit tedious when you've saved up a larger balance. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks for leaving such a great review! We're thrilled to hear that we've helped make sending recognition gifts easy and fast. We totally hear you on the option to claim all accrued points at once and will bring this back to our product team, as we're always looking for ways to improve our users' experience. Thanks again for the feedback :)

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

6/3/2026

"Flexible Gift Cards Staff Can Personalize Across Many Brands"

4.5/5

What do you like best about Guusto?

I like about the guusto app is that you’re able to send gift cards to staff and they get to select what gift card they want and different price ranges that they would like it to be in for example if someone wants to do $10 at Starbucks and $10 on Amazon, they’re able to do so or they can do the whole gift card amount at one place, but it allows for a variety of different places that might benefit a variety of different lives Review collected by and hosted on G2.com.

What do you dislike about Guusto?

One of the downfalls of the guusto app is the two factor authentication which can be a barrier to quickly get onto it and pick your gift card Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thank you for this — you nailed exactly what we were going for! :) The ability to split a gift across multiple brands (or go all-in on one) is one of our favourite features, and it's great to hear it's giving your staff the freedom to choose something that actually fits their life.

On the two-factor authentication — totally understand the friction, but it's there to protect your staff's gifts and accounts from being accessed by anyone else. The good news: if they check "Do not challenge me on this device" when logging in, they won't be prompted for 2FA again on that device going forward! :)

Nancy M.

Developmental Support Worker

Mid-Market (51-1000 emp.)

2/5/2024

"Guusto is the easy way to send and receive gift cards for many businesses!"

5/5

What do you like best about Guusto?

Guusto is easy to use. My work gives us gift cards for Christmas and sometimes for other reasons and I just put the app on my phone and don't have to decide what to spend it on beforehand...I can load the amount and choose when I shop. I can also use part of the funds one place and part another place. It's so convenient. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Just make sure you can access your work email while you’re out, especially if that’s the email address you used. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

We really appreciate you sharing this! 😊 Splitting across merchants and spending on your own terms — that's the experience we're built around. It's great to hear it's landing well on the employee side.

The note on email accessibility is a handy reminder for new users — thanks for passing it along!

Stacy T.

Solutions Architect Principal Consultant

Enterprise (> 1000 emp.)

7/20/2026

"Quick, Easy Redemptions with Flexible Gift Card Choices"

5/5

What do you like best about Guusto?

Guusto is very easy to use, and it gave me the flexibility to choose the gift card that was best for me. The real-time points-to-dollars conversion was also very helpful. Overall, it was quick and easy to redeem my points and turn them into cash. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

It seems that if I closed my browser after the virtual card was provided, but before I printed it, I would have lost it. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks for your review! We’re happy to hear that Guusto provided a smooth redemption experience and helped you receive your anniversary reward quickly. :)

We appreciate your feedback about the gift card process and want to reassure you that closing your browser after receiving your virtual card will not cause you to lose it — you can access it again through your account. :)