Guusto Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Guusto, making employee rewards and recognition simple and effective. (475 mentions)

Users appreciate the fast and easy redemption of Guusto gift cards, with no expiration and wide usability. (262 mentions)

Users appreciate the variety of vendors available on Guusto, making gift selection quick and easy. (223 mentions)

Users love the variety of redemption options with Guusto, making it easy to choose unique gifts. (187 mentions)

Users love the wide variety of vendors available with Guusto, making gift card redemption easy and convenient. (181 mentions)

Users experience a challenging learning curve with Guusto, especially regarding recipient account functionality and navigation. (60 mentions)

Users note the limited gift card options, hoping for a broader selection of brands and redemption methods. (46 mentions)

Users find card limitations frustrating, especially regarding minimum values and the exclusivity of US gift cards. (37 mentions)

Users find the limited gift card options of Guusto disappointing, especially for international redemption and physical card needs. (37 mentions)

Users are frustrated by geographical limitations affecting merchant availability and redeeming gift cards outside the US. (34 mentions)

5 Pros or Advantages of Guusto

1. Ease of Use

Users praise the ease of use of Guusto, making employee rewards and recognition simple and effective.

See 475 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very Helpful customer service"

What do you like about Guusto?

It’s easy to use and offers plenty of vendor options. I also appreciate the security measures in place to make sure the Gusto bucks go to the correct

Marie Grote: C.

Mid-Market (51-1000 emp.)

5.0/5

"Great follow up!"

What do you like about Guusto?

I find the program easy to use and the helpline always responds quickly to any issues I have to address. The feedback we have gotten from our clients

2. Gift Cards

Users appreciate the fast and easy redemption of Guusto gift cards, with no expiration and wide usability.

See 262 mentions

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Abhishek M.

Mid-Market (51-1000 emp.)

5.0/5

"Simple and easy to use"

What do you like about Guusto?

The different options to use your gift card

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Easy to Use, Leave complicated behind"

What do you like about Guusto?

Very simple and easy to use, not complicated.

3. Variety

Users appreciate the variety of vendors available on Guusto, making gift selection quick and easy.

See 223 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Hardwork and Dedication"

What do you like about Guusto?

The merchant selections are numerous, with lots of choices.

Pattee B.

Mid-Market (51-1000 emp.)

5.0/5

"Charming"

What do you like about Guusto?

I like that I am able to purchase a variety of items.

4. Options

Users love the variety of redemption options with Guusto, making it easy to choose unique gifts.

See 187 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very Helpful customer service"

What do you like about Guusto?

It’s easy to use and offers plenty of vendor options. I also appreciate the security measures in place to make sure the Gusto bucks go to the correct

Ekas A.

Enterprise (> 1000 emp.)

5.0/5

"Great rewards"

What do you like about Guusto?

Multiple merchant options to get the best value for every used.

5. Options Variety

Users love the wide variety of vendors available with Guusto, making gift card redemption easy and convenient.

See 181 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Gifting place to go"

What do you like about Guusto?

super convenient to send out gifts to a team, sufficient choice of merchants.

Pattee B.

Mid-Market (51-1000 emp.)

5.0/5

"Charming"

What do you like about Guusto?

I like that I am able to purchase a variety of items.

5 Cons or Disadvantages of Guusto

1. Usage Difficulty

Users experience a challenging learning curve with Guusto, especially regarding recipient account functionality and navigation.

See 60 mentions

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David L.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto Makes Employee Recognition Easy with Flexible Reward Options"

What do you dislike about Guusto?

Nothing. It is super easy to use! If I had one dislike it would be understanding how to create an account - but that was a very minor learning curve f

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Guusto Is Easy, Quick, and Reliable for Sending Rewards"

What do you dislike about Guusto?

It's a bit challenging to find the history for cards I've previously sent

2. Limited Options

Users note the limited gift card options, hoping for a broader selection of brands and redemption methods.

See 46 mentions

See Related User Reviews

Bryan R.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto Makes Recognition Simple, Immediate, and Meaningful"

What do you dislike about Guusto?

One drawback of Guusto is that it can feel a bit limited once you’re familiar with the platform. While it’s great for quick recognition, there isn’t m

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A Fun, Motivating Way to Reward Co-Workers"

What do you dislike about Guusto?

I just wish there were more tech-based merchants to choose from.

3. Card Limitations

Users find card limitations frustrating, especially regarding minimum values and the exclusivity of US gift cards.

See 37 mentions

See Related User Reviews

Ronnie P.

Enterprise (> 1000 emp.)

4.0/5

"Super Easy to Use—Mastercard Convenience Like Cash"

What do you dislike about Guusto?

It does not work on my apple wallet anymore

Bruce T.

Small-Business (50 or fewer emp.)

4.5/5

"Easy Gift Card Sending with Plenty of Merchant Choices"

What do you dislike about Guusto?

Minimum gift card redemption values for certain merchants.

4. Lack of Gift Cards Options

Users find the limited gift card options of Guusto disappointing, especially for international redemption and physical card needs.

See 37 mentions

See Related User Reviews

Tanu S.

Mid-Market (51-1000 emp.)

5.0/5

"Guusto is great!"

What do you dislike about Guusto?

The service might not be ideal for those who prefer physical gifts rather than digital ones.

5.0/5

"Seamless & fun!"

What do you dislike about Guusto?

Not as many gift card options that we can use in our particular area.

5. Geographical Limitations

Users are frustrated by geographical limitations affecting merchant availability and redeeming gift cards outside the US.

See 34 mentions

See Related User Reviews

kathleen H.

Small-Business (50 or fewer emp.)

5.0/5

"Such a fun treat!"

What do you dislike about Guusto?

I wish it could be used at Shoppers Drug Mart and some grocery stores

5.0/5

"Great Incentive for Employees"

What do you dislike about Guusto?

Wish there were more retailers to choose from in Canada

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Ivy T.

Senior Administrative Assistant, APJ Customer Success

Mid-Market (51-1000 emp.)

10/2/2026

"Flexible, Personalized Rewards That Employees Actually Want"

4.5/5

What do you like best about Guusto?

The flexibility around rewards is also a big plus. Employees have options, so it feels more personal and useful rather than giving everyone the same generic gift. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

too many merchants, hard to choose - some merchants I really don't know Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks so much for the great feedback! 😊 We’re glad to hear you appreciate the flexibility and personalization Guusto offers, especially when it comes to rewards and budgeting. We also appreciate your feedback about having so many merchant options—it’s helpful to know that more choice can sometimes make the decision harder.

Since you gave us 4.5 stars, we’d love to know: what could we do to make your experience a 5-star one? 😊

Kayla A.

Listing Coordinator

Mid-Market (51-1000 emp.)

8/20/2026

"So Many Retailers to Choose From, Plus Fast and Easy Redemption"

5/5

What do you like best about Guusto?

The fact that there are so many different retailers to choose from and its very easy and quick to redeem. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I wish that they had even more retailers such as Amazon, I think that would be a huge hit for a lot of shoppers. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Great to hear Guusto's helping make recognition more consistent on your team - thanks for your great review! :)

On the Amazon note — it's currently available for Premium Plan users, so worth checking if that's an option for your company!

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

5/28/2026

"Meaningful Employee Recognition"

5/5

What do you like best about Guusto?

As a Rexall employee, I have had a great experience using Guusto for employee appreciation recognition. Whenever I receive recognition, I get a special message or gift card through the platform. The gift card redemption process is always simple and convenient. I really like that there are so many store options available, which makes it easy to choose something I actually want or need. Overall, Guusto makes employee rewards feel meaningful and easy to enjoy. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Nothing! Everything about Guusto is user-friendly and convenient. No complaints so far. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto solves the problem of making employee recognition simple, meaningful, and easy to access. Instead of complicated reward systems or limited gift options, it gives employees the flexibility to redeem rewards at many different stores. This benefits me because I can quickly use my gift cards at places that fit my needs or preferences. It also makes employee appreciation feel more genuine and motivating since the rewards are practical and easy to enjoy. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

This really captures what Guusto is all about — recognition that's genuine, practical, and easy to enjoy. 😊 Thank you for sharing, and we hope there are many more rewarding moments ahead!

David M.

Operations Manager

Mid-Market (51-1000 emp.)

10/4/2026

"Great Gifts That Make You Feel Valued"

5/5

What do you like best about Guusto?

They are always offering great gifts. They make you feel as they care and want to reward you for your time. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

They non stop adds. i would like to see more gifts and less adds. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thank you for sharing your feedback! We’re so glad to hear that Guusto has helped you discover great gifts and restaurants, and that the experience makes you feel valued and appreciated. That’s exactly what we hope to create!

Verified User in Accounting

6/22/2026

"Best application for gift cards"

5/5

What do you like best about Guusto?

What I like most about Guusto is how easy it makes employee recognition and rewards. The platform is simple to use, offers flexible reward options, and helps create a positive workplace culture by allowing employees and managers to recognize achievements in real time. I also appreciate that rewards can be redeemed at a wide variety of places, giving recipients the freedom to choose what they value most. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

“One thing I dislike about Guusto⁠ is that reward options can sometimes feel limited depending on the recipient’s location. In some cases, employees may prefer more personalized rewards or additional redemption choices. It would also be helpful to have more customization and tracking features for recognition programs. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

This is fantastic feedback! We're so glad the flexibility and real-time recognition are resonating with your team. :D

Your points on regional availability and customization are valuable—we're working to expand both. We'd love your input on what would make the platform even better. Please share your ideas at info@guusto.com! :)

Diana A.

Senior Communications Business Partner

Enterprise (> 1000 emp.)

5/25/2026

"Easy access and flexible perks across many merchants"

5/5

What do you like best about Guusto?

I love that I can use it at so many different merchants, and that it’s easy to access right from my email. I also really appreciate that my company uses Gussto for certain perks, and that I can use the gift cards anytime. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Sometimes it takes a while for the barcode to load so I can show it to the cashier, which can be a bit annoying. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

What a great use case — a photo contest powered by Guusto! 😊 Really glad the flexibility of the reward kept people engaged and happy.

On the barcode — good tip to open it a moment before checkout to skip any delay. We're also continuously working on performance improvements on that front!

Verified User in Construction

Permit Coordinator

Enterprise (> 1000 emp.)

9/30/2026

"A Solid Tool for Employee Recognition and Customer Rewards"

5/5

What do you like best about Guusto?

Is a solid tool for employee recognition. and customer reward. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I find that Some gift card options and reward merchants are limited. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thank you for sharing your feedback! We’re glad to hear that Guusto is helping you recognize your employees and reward your customers while giving recipients the flexibility to choose where they redeem their rewards.

We also appreciate your feedback around the selection of gift cards and reward merchants. We understand how important it is to have a wide range of options, and we’re continually working to expand our offerings and provide more flexibility for recipients.

Thanks again for taking the time to share your experience with Guusto :)

Bea Z.

Billing and project analyst

Mid-Market (51-1000 emp.)

7/21/2026

"Easy Sign-Up, Smooth Navigation, and an Extensive Gift Selection"

5/5

What do you like best about Guusto?

easy to navigate thru website, sign up is convenient and not confusing, the selection of gift options is extensive there is a lot for everyone, you can alos gift ti to someone or organization with is good as people tend to make donations with gifts more than cash Review collected by and hosted on G2.com.

What do you dislike about Guusto?

the password for the website is too complicated and the double verification is not realy nessesary Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thanks for sharing your feedback! :) We’re glad to hear you’re enjoying the wide selection of reward options and found the sign-up and redemption experience straightforward.

We appreciate your comments about password requirements and two-factor authentication - these security measures are in place to help protect users' accounts and rewards. Thanks again for taking the time to share your experience!

Dana S.

Regional Manager Inflight Services Central

Enterprise (> 1000 emp.)

10/8/2026

"Effortless Gift Card Sending with GUUSTO"

5/5

What do you like best about Guusto?

It’s so easy to send gift cards anywhere. Because it’s that simple, I’m much more likely to send one instead of going to the store. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There’s nothing I dislike about GUUSTO! I love it Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Thank you so much for sharing this! We’re thrilled to hear that Guusto makes it effortless for you to recognize your employees and that the simplicity of sending gift cards means you’re more likely to celebrate those moments.

We especially love hearing that you have “nothing” you dislike about Guusto! :) Thanks for choosing Guusto to make employee recognition easier and more meaningful.

Veda H.

Grounds Maintenance Attendant

Mid-Market (51-1000 emp.)

7/8/2026

"Guusto, quick and seamless for employee recognition programs."

5/5

What do you like best about Guusto?

Guusto was quick, simple and intuitive to use, connecting well with my gmail for 2FA login. I appreciated its a ability to handle giftcard transactions through it quickly with no delay. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There are very few downsides, the only one I might thing of is I wish there were some more stores I could use a giftcard on, like more grocery stores or amazon. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

edit

Love that the speed and simplicity are resonating, especially the Gmail integration working smoothly! On wanting more grocery and retail options—totally valid. We're always adding partners based on user feedback. Drop your merchant ideas at info@guusto.com and help us shape what comes next! :)