What I like best about Guusto is how easy and intuitive it is to use. I also really like how it makes recognizing and appreciating people simple and meaningful. The value is good for the price. Guusto provides useful features that make employee recognition easier and more effective, so I feel it’s worth the investment. Review collected by and hosted on G2.com.

One thing I would improve is having more customization options and making some features even easier to navigate. Review collected by and hosted on G2.com.

It’s very helpful because it’s a great way for people to get noticed by their employers for hard working people Review collected by and hosted on G2.com.

Only for gift cards bugs me a little it needs to be more optional for what you want to spend Review collected by and hosted on G2.com.

What I like most about Guusto is its simplicity in sending employee recognition and rewards quickly, without complicated processes or hidden fees. It makes appreciation more meaningful by allowing instant digital gift cards that employees can actually choose and use. It also supports remote and in-person teams equally well, which makes recognition more inclusive. Overall, it helps build a positive workplace culture in a very easy and practical way. Review collected by and hosted on G2.com.

One thing I would improve about Guusto is that the selection of reward options can feel somewhat limited depending on the recipient’s location or preferences. In some cases, users may prefer a wider variety of gift card choices or more flexible redemption options. However, overall the platform is still very effective and easy to use for employee recognition. Review collected by and hosted on G2.com.

Everything. It helps a lot . Eases living Review collected by and hosted on G2.com.

One area where I think Guusto could improve is offering more merchant options in some regions, as the available selection can vary depending on location. Expanding the marketplace even further would make the platform even more flexible for users. Overall, I like that Guusto focuses on simple, meaningful recognition and appreciate how easy the platform is to use. Review collected by and hosted on G2.com.

I use Guusto for milestone things like work anniversaries and hitting targets, which helps in a busy workplace where recognition can be easily postponed. I like that Guusto is quick and actually gets used because it allows for immediate recognition without needing to set aside time or get approvals. It really makes people feel seen for their contributions and reinforces positive behavior. The account creation was very clear and easy with no technical issues. With more than 10,000 people at my company, it's nice to have a tool that works well for our size. Review collected by and hosted on G2.com.

The variety of rewards options could be better. It covers many popular retailers but could use more variety. Also, the customization of recognition messages needs improvement. Review collected by and hosted on G2.com.

Very easy to navigate! I like the convenience of the website as well as being able to use my school and personal emails to claim different gifts through different people! Review collected by and hosted on G2.com.

It could be an app. I feel like having an app in this day and age makes certain tasks easier like this one! Review collected by and hosted on G2.com.

I really enjoy using Guusto! I recently received a $25 gift card for completing a word scramble, and it was such a fun and thoughtful way to recognize participation. The process was quick and simple, and I appreciated being able to choose how to use the reward. It’s a great tool for making recognition feel genuine and engaging rather than just routine. Review collected by and hosted on G2.com.

Guusto was so simple with lots of option, so there was nothing that I disliked. Review collected by and hosted on G2.com.

UI / UX & Performance

The Value: A clean, social-feed dashboard requiring zero training.

The Impact: Managers can send a reward in under 60 seconds. Recipients can redeem via web, mobile, or printed QR codes—making it highly accessible for deskless or frontline workers. The system is lightweight and handles bulk uploads seamlessly without lagging.

Pricing & ROI

The Value: Zero markups on gift cards and a 100% credit-back guarantee on unclaimed rewards.

The Impact: Every dollar goes directly to employees, and expired gifts return to your budget, saving companies 10% to 20% annually. You only pay seat fees for "senders," not every recipient.

Integrations & Onboarding

The Value: Native syncing with HRIS platforms (Workday, BambooHR) and chat tools (Slack, MS Teams).

The Impact: Eliminates manual user management. Automated workflows can trigger instant reward text messages based on HR data, while team channels keep recognition highly visible. Setup takes minutes, not months.

Support & Intelligence

The Value: Responsive live support backed by automated data insights and budget guardrails.

The Impact: The system automatically flags "overlooked" employees to ensure equitable recognition, while built-in budget limits prevent managers from overspending—saving HR from manual finance audits. Review collected by and hosted on G2.com.

UI / UX & Platform Friction

The Flaw: Recipients must create a Guusto account to redeem rewards, creating friction for frontline or seasonal workers.

The Limit: The mobile app is heavily stripped down for admins; program management and bulk uploads require switching to a desktop.

Pricing & Hidden Costs

The Flaw: Credit card funding incurs standard processing fees. To truly keep it "free," finance teams must use manual bank transfers.

The Limit: Core automation features—like HRIS syncing, automated milestones, and peer-to-peer tracking—are paywalled behind higher tiers.

Global Scope & Incentives

The Flaw: The merchant catalog is heavily North American. International options (Europe, APAC) are sparse, and cross-currency redemptions are rigid.

The Limit: The platform is strictly gift-card centric. It lacks built-in options for custom company swag stores, wellness perks, or advanced culture analytics. Review collected by and hosted on G2.com.

There were a lot of choices of companies and denominations of gift cards and it was very easy to use. Review collected by and hosted on G2.com.

There really wasn't anything I didn't like. I did wish that some of the companies had smaller denominations but for the most part everything was great. Review collected by and hosted on G2.com.

What I like best about Guusto is how simple and meaningful it makes employee recognition. It allows people to quickly acknowledge coworkers for their contributions, which helps build a positive and supportive culture. I also appreciate that the recognition feels personal and inclusive, making it easy to celebrate achievements, express gratitude, and strengthen connections across teams and departments. Review collected by and hosted on G2.com.

One limitation is the redemption options. It would be great if rewards could be added directly to widely used payment methods such as Mastercard, giving recipients more flexibility in how they use their rewards. Expanding redemption choices and making the process more seamless would improve the overall user experience Review collected by and hosted on G2.com.