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Guusto Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Guusto, making employee rewards and recognition simple and effective. (475 mentions)
Users appreciate the fast and easy redemption of Guusto gift cards, with no expiration and wide usability. (262 mentions)
Users appreciate the variety of vendors available on Guusto, making gift selection quick and easy. (223 mentions)
Users love the variety of redemption options with Guusto, making it easy to choose unique gifts. (187 mentions)
Users love the wide variety of vendors available with Guusto, making gift card redemption easy and convenient. (181 mentions)
Users experience a challenging learning curve with Guusto, especially regarding recipient account functionality and navigation. (60 mentions)
Users note the limited gift card options, hoping for a broader selection of brands and redemption methods. (46 mentions)
Users find card limitations frustrating, especially regarding minimum values and the exclusivity of US gift cards. (37 mentions)
Users find the limited gift card options of Guusto disappointing, especially for international redemption and physical card needs. (37 mentions)
Users are frustrated by geographical limitations affecting merchant availability and redeeming gift cards outside the US. (34 mentions)

5 Pros or Advantages of Guusto

5 Cons or Disadvantages of Guusto

Guusto Reviews (6,133)

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Reviews

Guusto Reviews (6,133)

View 2 Video Reviews
4.9
6,133 reviews
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SB
Simran B.
Cook
Mid-Market (51-1000 emp.)
"Guusto: Easy, Fast, and Thoughtful Gift-Giving"
5/5
What do you like best about Guusto?

What I like best about Guusto is how easy it is to send and redeem gift cards. The platform is simple, fast, and user-friendly. It offers many gift options, making it a convenient and thoughtful way to recognize and reward people. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There isn’t much to dislike, but I wish Guusto offered even more gift card options and occasional special discounts. Adding more local merchants and improving customization features would make the overall experience even better. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

Thank you for the kind review! :) We're so glad Guusto has made recognition easy and meaningful for you.

We appreciate your feedback on adding more local merchants and gift options. If there are specific merchants you'd like to see, feel free to send your suggestions to info@guusto.com—we'll keep them in mind as we continue to expand our network. :)

MC
MARILYN C.
SUPPORT SPECIALIST
Mid-Market (51-1000 emp.)
"EASY TO USE !!!"
5/5
What do you like best about Guusto?

I HAVE USED GUUSTO NUMEROUS TIME TO GIVE AND RECEIVE THERE ARE NUMEROUS STORES TO PICK FROM PLACES TO EAT MY FAVORITE WAS JC PENNY AND AMAZON EASY TO ACCESS GIFT CARDS AND GIVES A GREAT FEELING TO ABLE TO SEND TO OUR TEAM MEMBERS WHO ARE OUTSTANDING Review collected by and hosted on G2.com.

What do you dislike about Guusto?

HAVENT HAD ISSUES SINCE IT FIRST BEGAN YEARS AGO WITH LOGGING IN NOW NO ISSUES AT ALL BUT I MISS AMAZON Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Simple, Efficient Rewards Platform with Smooth Redemption and Great Gift Choices"
5/5
What do you like best about Guusto?

I've had a very positive experience with Guusto. Their website is user-friendly, easy to navigate, and makes sending and managing rewards simple and efficient. The platform offers a great selection of products and gift options, giving recipients plenty of choices to find something they genuinely enjoy.

I also appreciate how straightforward the redemption process is. Everything works smoothly, and the overall experience has been convenient and hassle-free. Guusto is an excellent solution for employee recognition and customer appreciation, and I would highly recommend it to others.

Highly satisfied with both the website and the products offered. 👍 Review collected by and hosted on G2.com.

What do you dislike about Guusto?

The only downside was that some gift options felt limited, and the website could be a bit more streamlined when browsing rewards. Overall, it was still a good experience. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

Wow, thank you for such thoughtful feedback! :D We love that the platform is delivering on efficiency and time-saving.

Your insight about wanting more streamlined browsing when exploring rewards is exactly the kind of feedback that helps us evolve. We're constantly expanding our gift selection too, so stay tuned! :)

SS
Susheel S.
Mortgage Agent
Mid-Market (51-1000 emp.)
"Simple, Convenient Employee Recognition wSimple and Convenient Employith Plenty of Gift Card Choices"
5/5
What do you like best about Guusto?

I like how simple and convenient Guusto is to use. Sending and receiving rewards is quick, and there are plenty of gift card options to choose from. It’s a great platform for employee recognition and appreciation. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There’s not much I dislike about Guusto. Overall, it works well, but having even more redemption options and retailers would make the experience even better. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

Thanks so much for this review! 🙌 Really glad the simplicity and quick process have made sending and receiving rewards a breeze, and that Guusto's helping recognition feel more meaningful and motivating for you.

We also appreciate you mentioning the merchant selection — always great feedback as we continue to grow our merchant options! :)

Ryan S.
RS
Ryan S.
Sytem Developer
Small-Business (50 or fewer emp.)
"Simple to Admin, Easy to Love Recognition Done Right"
5/5
What do you like best about Guusto?

Guusto makes employee recognition genuinely easy to set up and manage from an admin perspective. The dashboard feels clean and intuitive, and getting the program up and running took far less time than I expected—there was no lengthy onboarding process or technical hassle. What stands out most is the flexibility it offers both senders and recipients: managers can send recognition instantly via email or SMS, and employees can choose their own rewards from hundreds of merchants, so the reward actually feels personal. The budget controls are another highlight. Being able to run multiple programs in parallel, each with its own budget and spending limits, makes it straightforward to manage across teams without things getting messy. I also appreciate that unclaimed gifts are credited back in full, which means there’s no wasted budget. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

As an admin, the biggest limitation for me is customization. There isn’t much flexibility to tailor the platform’s look and feel to match our brand identity, and that would help the overall experience feel more cohesive for employees. I’ve also found that some of the more advanced features aren’t immediately obvious and require a bit of digging to locate, so a more guided onboarding flow for admins would be helpful. In addition, gift card availability varies by region, which can occasionally limit the options available to team members in certain locations. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

Thank you for such a detailed and thoughtful review! :)

We're so glad Guusto is delivering on simplicity, flexibility, and impact. Your points on customization options and admin onboarding are noted and appreciated. And the fact that recognition is happening more meaningfully across your teams means a lot to us. :D

If you ever have any questions or need our support, kindly reach out at info@guusto.com - happy to connect! :)

IM
Irshaad M.
Staff Developer
Mid-Market (51-1000 emp.)
"Nice global platform"
4.5/5
What do you like best about Guusto?

Nice platform regrouping a lot Gift merchants worldwide. Quite a large varieties of merchant where you can redeem your gift vouchers. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

It was a bit confusing how to redeem the voucher initially, had to click around to understand it. Review collected by and hosted on G2.com.

KO
King Ridwan O.
CA
Mid-Market (51-1000 emp.)
"Guusto Makes Employee Recognition Simple and Meaningful"
5/5
What do you like best about Guusto?

Guusto focus on recognition and appreciation of employees. Also makes it simple for organizations to celebrate and reward people in a meaningful way. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

What I like best about Guusto is its focus on recognition and appreciation. I think employees do their best work when they feel valued, and Guusto makes it easy for organizations to celebrate and reward people in a meaningful way. I also like that the platform offers flexible rewards that recipients can actually use and enjoy, which makes the recognition feel genuine rather than just symbolic. Being part of a company that helps create positive workplace cultures is something I find very rewarding. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

"Genuine rather than just symbolic" — you just captured everything we stand for! 💙 Employees who feel truly valued do their best work, and we're so glad Guusto plays a part in building that culture. Thank you for this incredibly thoughtful review!

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy-to-Use Gusto App With Plenty of Gift Card Merchant Options"
5/5
What do you like best about Guusto?

Gusto system is very early to use. I can download an app on my phone and access it on my own time whenever I need to (doesn't require my work laptop, but I can also use that if I want to). It has so many merchants so I can select which gift card I want to use for that occasion. I do not oversee the pricing of the platform. As a user, I find it very valuable to receive these monetary recognitions and be able to select which company I'd like to spend this money, on my own time (not right away when I receive the money) Review collected by and hosted on G2.com.

What do you dislike about Guusto?

The one downside is it used to have Amazon as a merchant and now doesn't anymore. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

Thank you so much for sharing such thoughtful feedback! We’re thrilled to hear that you enjoy the flexibility of using Guusto on your phone or computer, and especially that you can choose from a wide variety of merchants and redeem your reward when it works best for you. That flexibility is a big part of what we want the recognition experience to provide :)

We also appreciate your feedback about Amazon! As a helpful workaround, you can redeem your Guusto reward for a virtual Visa or Mastercard and add it to your Amazon Wallet for eligible purchases. We understand that having Amazon as a direct option was convenient, though, and we’ll be sure to share your feedback with our team!

Thanks again for taking the time to share your experience :)

See how Guusto improved
ZL
Zachery L.
Support specilaist
Enterprise (> 1000 emp.)
"Love Getting Rewarded for Everyday Purchases"
5/5
What do you like best about Guusto?

I love the way that you can reward and get rewarded things that you use everyday. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There are no particular downsides. If I had to point out something I would say having a larger number of companies or stores, we can use rewards for would be good. Review collected by and hosted on G2.com.

RR
Rachel R.
Quartermaster
Mid-Market (51-1000 emp.)
"Every Company Should Have Staff Recognition through Gift Cards"
5/5
What do you like best about Guusto?

I love that it’s a simple yet exciting way for staff to get recognized for their efforts. Who doesn’t love a gift card? Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I haven’t fully explored yet so maybe we can do this, but it would be cool if we could nominate our peers, even if management had to approve it, if we could at least bring to their attention what we see each other accomplishing I think that would be conducive to a supportive work environment Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

This is fantastic feedback! We're so glad Guusto is making recognition meaningful with real value. :)

And here's the good news about peer recognition - you can toggle 'Notify Manager' when sending recognition, and the manager will automatically get an email with the details. Perfect for bringing peer accomplishments to their attention! :D