Guidewire InsuranceSuite Reviews & Product Details

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Guidewire InsuranceSuite Reviews FAQs

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Last updated: Nov 01, 2026

What is Guidewire InsuranceSuite, and what problem is it built to solve?

Guidewire InsuranceSuite is a platform for property and casualty insurers, built to support their core operations and help them engage, innovate, and grow. Its approach combines core systems with data and analytics, digital capabilities, and artificial intelligence.

What company sizes and industries is Guidewire InsuranceSuite the best fit for?

Guidewire InsuranceSuite is most represented among mid-market and enterprise organizations, with insurance the clearest industry fit in the reported customer mix.

Company size: Mid-market organizations, with enterprise organizations also represented.
Industry: Insurance is the most represented industry.

What customer support options does Guidewire InsuranceSuite provide, and how do users find the overall support experience?

Support is available through email and a help desk. The experience can be strong, with users describing helpful support, but responsiveness is not consistent; complex issues can involve slow resolution and handoffs between teams.

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KM

Krunali M.

AVP, Assistant Controller

Enterprise (> 1000 emp.)

12/19/2017

"Accountant "

3.5/5

What do you like best about Guidewire InsuranceSuite?

It is pretty easy to use and can be learned by anyone Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

It doesnr have option for addiitinal fields for comments or notes Review collected by and hosted on G2.com.

EJ

Edward J.

Vendor Specialist

Insurance

Enterprise (> 1000 emp.)

12/8/2017

"Bed insurance claims software I've used "

5/5

What do you like best about Guidewire InsuranceSuite?

Easy to use and step by step in taking claims Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

Documents could be better sorted and easier to attach to notes Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/19/2017

"Efficiency in Claims"

3.5/5

What do you like best about Guidewire InsuranceSuite?

This software allows you to easily keep track of what tasks need to be completed for claims. Some of these tasks are automatically generated by the software and you can schedule/assign tasks for yourself as well. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

Sometimes the software didn't link well with the external correspondence system. Review collected by and hosted on G2.com.

RS

Rick S.

Senior Consultant and Analysis Competency Lead

Information Technology and Services

Mid-Market (51-1000 emp.)

8/24/2016

"I assisted with a project to implement the Guidewire customer self-service portal"

3/5

What do you like best about Guidewire InsuranceSuite?

Guidewire allows a great deal of customization, through their proprietary Gosu language which is similar to Java. It is used by many insurance companies and have a good track record. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

Their customer self-service portal in particular is not as mature as their other products. We had challenges with how they implemented versioning in the back end. The product could definitely use more User Experience analysis to improve usability and design. Review collected by and hosted on G2.com.