Greenlight Guru Quality Management System Reviews & Product Details

Greenlight Guru is straightforward to use, while also allowing enough flexibility to make the QMS fit our existing processes. The customer support team at Greenlight is incredible, and we've even been included in conversations regarding new functionality to identify what is important to our organization. Review collected by and hosted on G2.com.

Greenlight Guru QMS could use some more improvements to help out the larger organizations who use the software. Some improvements have been made (the training has received a total makeover, for example!), but the ability to "mass-edit" things would be a big time saver. Review collected by and hosted on G2.com.

Greenlight Guru offers a Quality Management System that is very user focused and easy to use. The dashboard offers updates and tasks assigned to each user, making for a customer friendly and intuitive user experience. Review collected by and hosted on G2.com.

The onboarding experience is a bit cumbersome because of the process of adding legacy documents into the system. This process takes a little while to complete when first getting used to the interface, but once completed, everything is loaded into the eQMS and ready to view. It would be easier if there was a mass data upload available, instead of loading in batches. Review collected by and hosted on G2.com.

Our company made the switch to Greenlight Guru over two years ago after being fully paper-based. Greenlight Guru makes the document control and change order processes very simple and easy to follow! The recent updates made to automate the Training Workspace have proven to work and was easy to integrate into our processes. The Greenlight Guru team is also always responsive and helpful with any software or industry-related questions. Review collected by and hosted on G2.com.

The Audit Workspace is very separated from the CAPA Workspace. Findings and corrective actions as the result of an audit are embedded into the Audit Workspace. Our CAPA Workspace, therefore, is not a clear indication of how many Corrective and Preventive Actions we have taken. Integrating the two workspaces would be beneficial from an auditing standpoint. Review collected by and hosted on G2.com.

Greenlight Guru has been a game changer for my company. We transitioned from a paper-based QMS to Greenlight Guru and our productivity has increased tremendously. It is a one-stop shop for all of our QMS needs: From Design Controls, to Risk Management, to Document and Change Management, to CAPA & Nonconformance management & so on. On top of this, their customer support is unmatched. Their in-house team of experts have a very quick response time, and if they don't have an answer off the top of their head, they will work with you to find it! Review collected by and hosted on G2.com.

There is not much that I dislike about Greenlight Guru. Most of my "negative" feedback is around features that are not yet present in the software. Having a Supplier workspace to automatically create an ASL, link documents, etc would be very helpful for our company. I know this and many other features are currently under consideration, so Greenlight is always soliciting customer feedback to improve their product. Review collected by and hosted on G2.com.

The most helpful part of using Greenlight Guru is the layout and structure of the user platform. Everything is on your home page where you can see current open change orders, complaints / feedback, nonconformities, reviews, actions etc. The user interface is extremely helpful, and having access to system gurus is great when you have any industry-related questions that you need help with. The support and training that comes with Greenlight Guru is second to none, there is a whole database with articles, videos, and demonstrations. The system is built for the future of quality management. The use of Greenlight Guru has streamlined my processes, audits are completed quicker, and we had no findings or observations during our last NB audit. Review collected by and hosted on G2.com.

The only downside I see is that you have to enter your password too many times, I know I could save the password to autofill on Google Chrome but I don't like that. Maybe an option for when you log in you can create a 4-6 digit PIN would be easier. Review collected by and hosted on G2.com.

Migrating from a paper-based system to an eQMS can be daunting, with the sheer number of documents and changes. Greenlight Guru was incredibly helpful in facilitating implementation of the software, including uploading several hundred documents for us. Change Orders and Nonconformances are much faster and more streamlined, allowing the Quality department to operate at an efficiency that would never have been possible with a paper system. Review collected by and hosted on G2.com.

While the software is great, it could stand to be more customizable. While I appreciate it being tailored specifically for ISO 13485, it is also geared more towards OEM companies. We are more of a "job shop" in that we receive and process parts - we do not have any products of our own. Therefore the "Products", "Projects", and "Customer Feedback" modules are not usable for us. Additionally, the Nonconformance space has a lot of options and functions for companies with specific products - we have to sort of make it work for us ("nonconformance type" and "investigation category" don't really have options that make sense in our context). Review collected by and hosted on G2.com.

When choosing a QMS system for our start up company, it was imperative we chose something that was easy to implement quickly and would be user-friendly for all employees. Greenlight Guru checked that box. All Workspaces are very easy to navigate, next steps are always known and error messages are clear and precise, and the Help Center is so helpful and easy to access. As someone who was promoted to Document Control Analyst and was tasked with administering GLG to the company, I came in pretty nervous without any QMS Software experience, but I quickly became the company "expert" with their extensive GG Academy videos and the system's ease-of-use as a whole. Also worth mentioning: The Gurus and Account Managers are always so responsive and helpful. They are one of my favorite vendors to work with because the customer service is so top notch! Review collected by and hosted on G2.com.

There is very little I don't like, but if I had to say something, it would be that sometimes there are features I'd like integrated that I feel could be applied to us as a company pretty easily, or I feel like my suggestions really don't go anywhere. I wish there were was a comment board or something where someone could suggest and integration and other users could vote on it and GLG's software folks could see it and implement. Review collected by and hosted on G2.com.

Greenlight Guru is an easy-to-learn eQMS with an intuitive interface complemented with an exceptional question database with instructions for any skill level. If any question is left unanswered, you are assigned a customer success representative during onboarding who is available with quick responses. Transitioning to the program and training employees was an extremely easy process. Review collected by and hosted on G2.com.

The document uploading process takes time due to not having a bulk upload feature, so if transitioning to the software from an established paper QMS, be aware of the time it may take to add everything to the database. They do offer services to assist. Review collected by and hosted on G2.com.

• User-friendly interface, robust and reliable document management capabilities that definitely make it not only a valuable tool for ensuring product quality but also to comply with regulatory requirements.

• The ability of keeping up with end-user needs, and suggest software updates & new features and enhancements, this helps to constantly improve efficiency of our company quality management system. Review collected by and hosted on G2.com.

• Greenlight Guru can be expensive, the subscription-based pricing model can be costly over time compared to one-time purchase software, which might be a barrier for small or startup companies with limited budgets.

• The predefined templates may not be flexible enough for companies with unique processes.

• Functionality Gaps: certain advanced features (e.g. training requirements) are missing integration of the old training approach (e.g. training events), making it more difficult to perform the transition. Review collected by and hosted on G2.com.

-“One-stop” QMS tool that can replace a variety of disparate tools and processes. Incorporation of the “dashboard” allows user to review variety of open actions in a single place. -For our largest product development project, the Risk Management Module was particularly useful. While some aspects took a little getting used to, the single tool greatly simplified the multitudes of related spreadsheets typically required. -Straightforward document control. Review collected by and hosted on G2.com.

-Change orders must contain documents and cannot manage items alone without a document also involved -Many early issues with the Products module did require significant interactions with the GG support team, but in the end most of these issues were resolved. -BOM output customization is lacking. It would be beneficial to be able to include custom fields/attributes within the BOM output. -The search function seems to work only intermittently, with issues distinguishing part numbers and other custom titles. -Item attachments are not locked upon release of the item. After release, attachments can be deleted or changed. Review collected by and hosted on G2.com.