What do you like best?
Programs can use Greater Giving for their auctions, friend-raisers, drive events, and to register people for groundbreakings or open houses. With the ability to choose and customize ticket, donation and sponsorship packages, programs can raise money for their events before attendees even walk through the door, and their supporters who may not be attending still have a chance to give or support the program.
In addition, our event managers are able to organize, group, and assign table and bid numbers to all who are registered through the site, which gives them peace of mind and the ability to pull a report for day-of management.
My favorite part, as an Administrator of Greater Giving for all of our various programs and events, is that the support team working for Greater Giving is fantastic. Almost everyone I've spoke with has been helpful and quick to solve problems great and small. I especially love the online chat option- it's convenient and allows me to multitask.
Lastly, I've heard multiple times from all sorts of program events that the site saved them time and headache in regards to day-of gift processing and post-event receipting. The credit card machines help with the registration lines and being able to pull and send receipts after the event give the program managers the freedom and time to customize their personal thank-yous without worrying about the technicalities.
What do you dislike?
Without fail, one of credit card machines for the day-of Go Time software never works. Typically my programs order 2-3 machines (the number is based on how many people/how much money you expect to process at your event), and one of them always requires that the card information is typed in manually instead of collecting it through the swiping machine. I'm still not sure why this happens, but I count on it now.
Another caveat to Greater Giving is that it's not entirely user-friendly, i.e., it requires some training to use. I have created a contract of sorts for our program/event managers outlining what our Fund Development office will do for them in regards to Greater Giving (creating the Project, setting up their packages, importing/exporting donor information, and pulling reports for receipting and reconciling), and what their program is responsible for (customizing/designing the site, importing of the gifts, assigning groups, tables and bid numbers to their attendees, and the Sponsorship advertising). We also offer to train the program or event person who will be managing their site, and of course offer ourselves as a support line as well as direct them to Greater Giving resources and support team for the tricky questions.
Recommendations to others considering the product
- As an administrator, be clear on what you have capacity for, and offer to train program users for the daily maintenance and customized work.
- Order your credit card machines for day-of Go Time at least 2 months in advance. Know the expected/projected amount to be raised at the event for accurate costs of the machine rentals.
- Never hesitate to use the support line!
- Have a plan before the event site is set up for reconciling the money with your accounting department and program managers.
What business problems are you solving with the product? What benefits have you realized?
Greater Giving has effectively helped our programs save time and energy on the day of and post-event with registration and receipting. We also have heard that our programs appreciate being able to capture donor information and organize the seating chart in one place. Much of our donor database is older and many people are still more comfortable sending physical checks, but as we continue to use Greater Giving and offer online giving options, I think we will continue to hear positive feedback.