Greater Giving Event Reviews & Product Details

The GreaterGiving event software has a plethora of useful features in one place. You can sell tickets, import buyers, set them up to bid in an auction, assign seating, manage your auction, process credit cards, and more, all in one place. There are multiple options for how to run your auction, and so many helpful reports available all in one place. For the last 4 years, we have also added their mobile bidding software to our package, which has helped to further streamline our gala fundraiser, eliminating the need to run around and grab auction sheets for 100+ items, and then hastily enter the information before guests want to leave. Eliminating this step has actually freed us up to create other fundraising opportunities during our event! Review collected by and hosted on G2.com.

The system is not as intuitive to use as I wish it were, and sometimes it can be a barrier when bringing in new team members to help with an event. That said, the support team is wonderful, so when I get stuck, help is just a phone call away. Additionally, there have been times when I wish the system would work in a certain way, and it just doesn't. (Example: I would like the fundraising thermometer to include certain items, and it simply will not.) My only other complaint, and it is minor, is that the payment pages look a little dated when compared to other online fundraising platforms, but I have seen improvements in this area recently. Review collected by and hosted on G2.com.

I love that all of my event elements are available 24/7 at the click of a mouse in real-time regardless of where I am. With the pivoting of Covid 19 in the event industry, the greater giving platform has allowed us to move our auction online in a very user friendly format.

We also use Raisers Edge for our organization. GG offers reports which are easily uploaded into RE Review collected by and hosted on G2.com.

There is only one element that I am missing with greater giving and my golf tournament. If tee times were an option, it would be the icing on the cake. Review collected by and hosted on G2.com.

Not only is it a comprehensive program, the service that Greater Giving provides is the best bar none. They are always available to assist. The facets of Greater Giving are numerous.Each time I use the program I learn more and more of the capabilities of it. Review collected by and hosted on G2.com.

Sometimes I can’t find where I am supposed to go to do something. Sometimes the help assistance on line (videos, articles) helps, but I know I can get expert assistance by talking to someone. Review collected by and hosted on G2.com.

I love how user friendly this platform is. I love how organized it keeps us and how easy it is to run an auction with Greater Giving. We went from a very old database system with paper bid sheets that were entered by hand to mobile bidding. It has been great. Review collected by and hosted on G2.com.

I dislike the lack of customization with the auction website. Review collected by and hosted on G2.com.

Their support team is quick, knowledgable and courteous. Review collected by and hosted on G2.com.

You cannot rotate a photo once it's been uploaded. So if a donor or a volunteer did not take the photo of the auction item the way GG required it, it showed up sideways in the system. And you didn't know it would be sideways until upload (even if it looks right side up in your phone). So that created some additional set up time. Review collected by and hosted on G2.com.

Greater Giving is user friendly and a HUGE asset for us when running events. We've been users for years and have come to appreciate the ease of the platform more and more. Review collected by and hosted on G2.com.

I can't think of anything I don't like. Maybe the online website creation could be streamlined and made simpler? Other than that I have no complaints. Review collected by and hosted on G2.com.

I often call when I can't recall how to do something in GG. The customer service folks are incredibly helpful. They are patient, kind, resourceful and professional each and every time I call in. Review collected by and hosted on G2.com.

Not one thing. They are great! I can't think of anything that I dislike. Review collected by and hosted on G2.com.

Easy to use and support was available anytime needed! Review collected by and hosted on G2.com.

Nothing. It was a great fit for what we needed. I would have loved to avoid any credit card processing fees but that’s just expected when using credit cards for purchasers. Review collected by and hosted on G2.com.

Greater Giving has the best customer service out there. They also have a very easy system to input your auction items into. Review collected by and hosted on G2.com.

I wish there was more customization options on the live auction site. Review collected by and hosted on G2.com.

Knowledgeable customer support, and clarity Review collected by and hosted on G2.com.

Honestly, I can't think of anything that is negative Review collected by and hosted on G2.com.

Greater Giving is an awesome tool to use when you are avoiding lines at your event. Best used for mid to large scale events ( golf outings, galas, etc). Pretty straightforward check-in process. Captures guest payment method when they first purchase ticket and saves it.

- Make your event safer with this cashless payment system for raffle tickets and auctions! Review collected by and hosted on G2.com.

- Does not screen for duplicate names/entries

- If part of a household/family it creates duplicate accounts.

If you do any discounted or comped tickets for your events you lose the opportunity to capture the individuals payment information. Hard to track down later/during the event.

Mainly just need those facilitating the use of Greater Giving to understand the nuances! Review collected by and hosted on G2.com.

The interface has been updated and is easy to use. I’m relatively new to using the software so having something that is pretty straightforward is a definite plus. Adding supporters, items, and packages has been a breeze. Review collected by and hosted on G2.com.

I did run into some trouble when trying to add contacts for a business supporter. Eventually I figured it out but it was not as straightforward as inputting other information. Review collected by and hosted on G2.com.

Greater Giving is a great event management tool that we use for the Non Profit Space when planning and executing a Fundraising Event. The ease of use when setting up tickets, entering values of the tickets, splitting out the donor portion and ease of auction item entry is great! Review collected by and hosted on G2.com.

There is no easy way to import the information from the event planning software to our accounting platform without paying for another add on. As a small non profit, the cost to deploy a bolt on product is not doable. Review collected by and hosted on G2.com.

Registration process was easy for the public and visually the project website went with our usual branding. The organization of registered guests through tables and groups went well and the accounting side of the software worked very well.

Support is also very helpful although multiple times they just couldn't assist as the technology wasn't available for my needs. Review collected by and hosted on G2.com.

There are significant limitations within Greater Giving, in particular the reports you are able to generate and download. Why on why would you organize reports (which can barely be edited) that are not created around columns and rows so that they can be easily manipulated in Excel? I also spent a significant amount of time trying to figure out which report worked for my needs by running them repeatedly because there is no master list/cheat sheet that lists out all of the reports and what they show.

The project website is also a total pain to edit. It doesn't always save after edits and if you edit via one method it will override changes made if you edited through another method. This is insanity and required wayyyy too much thought on how to make edits to work around this problem. Review collected by and hosted on G2.com.

I like that all aspects from ticketing, to table assignment, to auction items, and receipts are in one place. Review collected by and hosted on G2.com.

There can be too many steps on night of registration which delays our check in process. Review collected by and hosted on G2.com.

We got Greater Giving because our fundraising platform didn't have solid events management capabilities. We were using a different company but it just didn't have everything what we were looking for. I had read on multiple resources that Greater Giving was a really great compliment to our current fundraising platform. We've now used it for 3 large events and a handful of small events and it's been really great. The support is also very helpful. Review collected by and hosted on G2.com.

The chat/support function isn't as great as it was when we first signed up for Greater Giving. Review collected by and hosted on G2.com.

I loved the online bidding aspect of it. This year, out of 100 items for silent auction, I only had about five left. All the previous years we've had 10-20. I was also able to sell items that no one had bid on for years. Online bidding let our guests bid from the comfort of their tables. It brought many more bids than we've ever had before. It also increased how much money we made since we sold more items for way more than what they were valued at. Review collected by and hosted on G2.com.

I had four problems: the receipts, the app & card readers, texts, and data transfers. The receipts confused a lot of people because they would receive one when they checked out and one when the item was actually paid for. It made some people think they were charged twice. It would be nice if a receipt would just automatically be emailed once the item was paid for and that's it. With the app, I was really irritated to find that it was incompatible with the laptops we were using. We had to do everything through a browser. Since we couldn't use the app, we couldn't use the card readers I'd ordered, so that was a massive waste of time. When I ordered them, I let the company know which laptops we were using and no one said the app was incompatible. We still have to track the sales in our normal selling software, so I actually had to enter every sale twice. We sold it through Greater Giving and then had to enter it again somewhere else. Then I had to balance it. It made for a whole lot of work. Lastly, the text messages. A lot of users, including myself, never got the welcome text or any thereafter. I contacted support and was basically told "it's your service provider's fault and we can't do anything." That was really frustrating. Review collected by and hosted on G2.com.

They have really good customer service skills, when you communicate with them, they are always very nice. This was important because there were a lot questions while trying the software and later after trying cancel and not being able to. Review collected by and hosted on G2.com.

The sales person told me there would be no penalty if we canceled in 6 months. We tried the software and it is very complicated and does more than we need. It is also rather expensive. It turned out the fine print in the contract meant we owed hundreds of dollars even though we canceled before 6 months. Greater Giving was understanding and worked with us, but we felt mislead and it left us with a bad taste. Review collected by and hosted on G2.com.

The fact that you can track your revenue easily from the dashboard. Also that I can use this even when I'm at home. I like the end of fundraiser tables and charts. This is great for meetings with board members. Review collected by and hosted on G2.com.

Too many functions, should be a little more simple. I do not want to deal with charts, I am simply the person who plans the event. I thinkt here need to be different portals for different people. This would make it much more user friendly than it currently is. Review collected by and hosted on G2.com.

Greater Giving has been a wonderful platform for our organization to use for special events. It captures all guest, sponsor and auction information that we need to steward, cultivate and solicit for future fundraising opportunities. Review collected by and hosted on G2.com.

The pre-event registration does not currently have the opportunity for contributors to pay the credit card processing fee so that it is not passed along to the organization. Review collected by and hosted on G2.com.

Greater Giving was utilized for event specific websites and to gather information about guests and to accept payments. What I liked best was how GG could be used as the same platform for a whole suite of fundraising events, so there was a continuity about using one platform for several events. Review collected by and hosted on G2.com.

What I most disliked about GG was that it didn't feel very modern, or very intuitive. It was difficult to figure out what features were available and how to utilize them. I will say there were many features, but it wasn't as intuitive as other software I've used. Review collected by and hosted on G2.com.

The system is very intuitive and user friendly Review collected by and hosted on G2.com.

I wish the reports had more options for customization Review collected by and hosted on G2.com.

The online giving pages are easy to set up and publish on our website. Logging in to retrieve the information is also seamless. I like how we are able to provide auto-generated emails for certain events and peer-to-peer fundraising pages. Review collected by and hosted on G2.com.

The Event platform could be less clunky. If we use the event platform for event day credit card charges, the receipts are difficult to find. Also check-in at events could move a little faster. I'm not sure how to make that happen.

Also, we keep an alternative credit card processing platform for credit cards given over the phone or on event RSVP cards because the rates are lower than those of Greater Giving. Review collected by and hosted on G2.com.

The websites look clean and professional Review collected by and hosted on G2.com.

The software is a little expensive. Therefore, we can only use it on our high-income fundraising Halas and events. Review collected by and hosted on G2.com.

Greater giving is user friendly and easy to navigate. The customer service center is extremely helpful and understanding Review collected by and hosted on G2.com.

Sometimes it can be difficult to find the report you need for a particular export. Review collected by and hosted on G2.com.