gPanel Reviews & Product Details

The native Google Administrator site has improved over the years, but tools like gPanel still make tasks easier thanks to their thoughtfully designed interface, which integrates seamlessly with Google's API. As a school, I appreciate that they offer competitive pricing and do not upcharge or try to sell additional services. This approach allows me to fully assess and purchase only what I need to meet my organization's requirements. Their customer support is stellar. We switched to them as preferred Google Partner because of the smooth implementation. Review collected by and hosted on G2.com.

There are two aspects that I find lacking and wish were improved. First, while I appreciate the simplicity of the interface, it can sometimes be unclear what each tool is intended for. Although it's not difficult to click on the help section and read more, I feel the process could be more intuitive. For example, with a tool named "Drive Sweep," it's not immediately obvious whether it finds duplicates, checks permissions, or serves another purpose. Navigating through the options takes extra time, and I believe this could be streamlined. Second, I would like to see either a partnership or an integrated solution for Google Drive Backups. I think there is a real opportunity here, and I wish this feature were available. Review collected by and hosted on G2.com.

The ability to automatically update group memberships based on OU membership is great. Also being able to enforce mail signatures across the organization is a must have. Review collected by and hosted on G2.com.

The interface can sometimes be confusing and selecting users/groups/OUs. Sometimes the index of users can get out of synch but it is easily fixed. The main thing I do not like is that all of the features were available for free as part of using Promevo to manage our Workspace licensing. This recently changed and the price is simply too high per user. Review collected by and hosted on G2.com.

They have addressed many of the shortcomings found in the default Google Workspace UI, either resolving them or making significant improvements. Review collected by and hosted on G2.com.

I still feel that there are many features missing that I would like to see included. Review collected by and hosted on G2.com.

I love how intuitive and easy to use gPanel is, especially for handling IT administration tasks like managing Google accounts. The setup process was smooth and straightforward, and its features for creating, deactivating accounts, and managing Google Groups significantly streamline my workflow. It's a reliable tool for managing permissions and settings effortlessly. Review collected by and hosted on G2.com.

I dislike that gPanel cannot generate new backup codes for a person. This would be a really good feature to include since we use gPanel daily. Review collected by and hosted on G2.com.

The amount of information it can pull and the amount of actions that can be taken within gPanel that aren't possible within Google Workspace Admin. Review collected by and hosted on G2.com.

Only major downside I've seen is within it's decomissioning processes. Sometimes it's order of operations do not work 100% and will kick of tasks before completing other ones that require the user to still be active. Review collected by and hosted on G2.com.

The most impressive aspects of gPanel are its ease of use and comprehensive feature set. The interface is intuitive, making it remarkably simple to navigate and utilize its powerful functionalities, even for new users. This ease of implementation was a huge plus, as we were able to get up and running quickly without significant hurdles. The sheer number of features available is outstanding, covering a wide array of needs and eliminating the necessity for multiple disparate tools. Furthermore, the ease of integration with our existing systems was seamless, which is often a major pain point with new software. This has led to a high frequency of use across our team, making it an indispensable part of our daily workflow.

The customer support team is highly knowledgeable and effective, though initial response times during peak hours could be quicker. Review collected by and hosted on G2.com.

I think the part of the automation actions should be more flexible. Review collected by and hosted on G2.com.

gPanel lets the Workspace administration team delegate tasks that once took up their time down to the helpdesk. The helpdesk is happy because they can solve user issues without having to pass tickets on to higher tiers. Administrators are happy because simple tasks, like email account delegation, can now be quickly handled by the helpdesk. Users are happy because they get a faster turnaround time on their tickets.

gPanel was trivial to implement for our platform, as it is available from the Google Workspace store. All I needed was an existing service account and about 15 minutes and the setup was done.

The best single feature of gPanel is the Google Drive integration. Not even the admin console gives you the ability to scan through files -- that's a case for GAM which is a pain because it requires super admin access. But with gPanel, admins and the helpdesk can quickly find files and folders and verify the location and change sharing. Review collected by and hosted on G2.com.

The reporting interface is confusing, especially for large groups of administrators. Review collected by and hosted on G2.com.

I've worked with a few Google Workspace tools like gPanel. They all have their faults, but gPanel's faults are few, and the team behind the product are always responsive when I raise a question. The support documentation is broad, useful and well written. Because of that documentation, it took me less than an hour to set up the decommissioning workflows; compared to other tools I've used, this is lightning fast!

Navigation around gPanel is intuitive and straightforward. I love the global search option! Review collected by and hosted on G2.com.

I'm not a fan of the side-scrolling menu in User Management.

Due to this side-scrolling, a lot of user management options are not immediately visible when viewing a user's profile. An option to modify the order of this menu would make it easier.

gPanel could use some broader options for onboarding workflows. Like detecting a new user and adding them to a group or sending a welcome email for example. The Google API's are available, gPanel just needs to use them Review collected by and hosted on G2.com.

I like bulk operations in gPanel. It is the most powerful feature of gPanel. Review collected by and hosted on G2.com.

Sometimes, it freezes. The actions in the Google Workspace log are performed from the service account used for integration instead of my own account. For example, user01@corp.com and user02@corp.com are super admins with access to gPanel. gPanel is connected via sa@corp.com, so you can see all actions made via gPanel in Workspace logs as sa@corp.com-performed actions. The UI looks slightly old-school. New Google Workspace features are delivered to the gPanel with a delay, such as dynamic groups, which are still not available in the gPanel. Review collected by and hosted on G2.com.

gPanel give great value with an ease to use interface allowing an administrator to complete tasks easily compared to GAT. I used another Admin Workspace tool for many years previous to switching to gPanel and I was surprised how it tries to give the admin a bird's eye view of tasks that normally were scripted or just outputted as a list. The user management, decomissioning, email signature, drive management are my favourites. Setup was quick and intuitive. I find myself using gPanel first before using the native Google Admin. Review collected by and hosted on G2.com.

My hope is it can offer more audit and automation around Google Drive and Gmail to protect sensitive information and give some compliance based on document tagging and/or keywords. Splitting hairs on this, the support is good but you need to be specific and document it well to get a decent response. I really dont have anything bad to say about it - worth using daily for those tedious IT support requests. Review collected by and hosted on G2.com.