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GorillaDesk Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the efficient bulk appointment management of GorillaDesk, making it easy to handle recurring jobs effortlessly. (1 mentions)
Users appreciate the bulk booking management of GorillaDesk, finding it handy for recurring jobs and appointment rescheduling. (1 mentions)
Users praise the outstanding customer service of GorillaDesk for their quick responses and product knowledge. (1 mentions)
Users praise the outstanding customer support, highlighting quick responses and deep product knowledge. (1 mentions)
Users love the extensive customization options in GorillaDesk, enhancing both their experience and their customers'. (1 mentions)
Users find the complex setup of GorillaDesk overwhelming initially, but believe it's worth the effort in the end. (1 mentions)
Users experience delays and system outages with GorillaDesk, causing frustration and lost productivity during critical moments. (1 mentions)
Users find the learning curve steep, feeling overwhelmed initially, but acknowledge it's ultimately rewarding. (1 mentions)
Users experience poor communication from management, especially when issues arise, leading to frustration and dissatisfaction. (1 mentions)
Users experience poor customer support with GorillaDesk, often feeling frustrated during critical service issues and downtime. (1 mentions)

5 Pros or Advantages of GorillaDesk

5 Cons or Disadvantages of GorillaDesk

Verified User in Chemicals
UC
Verified User in Chemicals
Small-Business (50 or fewer emp.)
"Amazing software"
5/5
What do you like best about GorillaDesk?

Their customer service is amazing. Easy. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Honestly? Nothing. It’s robust and easy to use. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Time saver!"
5/5
What do you like best about GorillaDesk?

Calendar, invoicing, versatility. Easy to operate. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Nothing. Updates fix any and all problems. Review collected by and hosted on G2.com.

Verified User in Environmental Services
UE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"All-In-One Success"
4.5/5
What do you like best about GorillaDesk?

The most helpful aspect of GorillaDesk is that everything I need is in one place. From scheduling, to tracking locations, to performing tasks on the go, it allows my company to work efficiently. Furthermore, training employees on this program is very easy, with most people catching on within the same day. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

One downside of GorillaDesk is how the invoices look. Overall, they are very sporadic looking, and it is not easy to find information quickly. There is an option to upgrade this, however, I don't believe there should be an extra cost. I am already a paying customer, why do I have to pay more for something that should already be working efficiently. Review collected by and hosted on G2.com.