GorillaDesk Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the efficient bulk appointment management of GorillaDesk, making it easy to handle recurring jobs effortlessly. (1 mentions)

Users appreciate the bulk booking management of GorillaDesk, finding it handy for recurring jobs and appointment rescheduling. (1 mentions)

Users praise the outstanding customer service of GorillaDesk for their quick responses and product knowledge. (1 mentions)

Users praise the outstanding customer support, highlighting quick responses and deep product knowledge. (1 mentions)

Users love the extensive customization options in GorillaDesk, enhancing both their experience and their customers'. (1 mentions)

Users find the complex setup of GorillaDesk overwhelming initially, but believe it's worth the effort in the end. (1 mentions)

Users experience delays and system outages with GorillaDesk, causing frustration and lost productivity during critical moments. (1 mentions)

Users find the learning curve steep, feeling overwhelmed initially, but acknowledge it's ultimately rewarding. (1 mentions)

Users experience poor communication from management, especially when issues arise, leading to frustration and dissatisfaction. (1 mentions)

Users experience poor customer support with GorillaDesk, often feeling frustrated during critical service issues and downtime. (1 mentions)

5 Pros or Advantages of GorillaDesk

1. Appointment Management

Users value the efficient bulk appointment management of GorillaDesk, making it easy to handle recurring jobs effortlessly.

See 1 mentions

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Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Needs More Polish to Compete, Despite Useful Bulk Features"

What do you like about GorillaDesk?

This platform works well for managing low-ticket recurring jobs, as it allows you to perform many actions in bulk. You can send bulk texts and resched

2. Booking Management

Users appreciate the bulk booking management of GorillaDesk, finding it handy for recurring jobs and appointment rescheduling.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Needs More Polish to Compete, Despite Useful Bulk Features"

What do you like about GorillaDesk?

This platform works well for managing low-ticket recurring jobs, as it allows you to perform many actions in bulk. You can send bulk texts and resched

3. Customer Service

Users praise the outstanding customer service of GorillaDesk for their quick responses and product knowledge.

See 1 mentions

See Related User Reviews

Stephen B.

Small-Business (50 or fewer emp.)

5.0/5

"Top tier customer service with good features"

What do you like about GorillaDesk?

The customer service is outstanding. They reply fast, and know their own product so well. The product itself is more then enough to get a 10/10. It ha

4. Customer Support

Users praise the outstanding customer support, highlighting quick responses and deep product knowledge.

See 1 mentions

See Related User Reviews

Stephen B.

Small-Business (50 or fewer emp.)

5.0/5

"Top tier customer service with good features"

What do you like about GorillaDesk?

The customer service is outstanding. They reply fast, and know their own product so well. The product itself is more then enough to get a 10/10. It ha

5. Customization

Users love the extensive customization options in GorillaDesk, enhancing both their experience and their customers'.

FieldRoutes, a ServiceTitan company

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Colby W.

Small-Business (50 or fewer emp.)

12/7/2020

"Streamline"

5/5

What do you like best about GorillaDesk?

I love the ease of inputing Customers, Product and Inventory! Mobile app is super easy to use as well! And the monthly price is great! Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

The one major thing I would change is when the mobile app is opened, it doesn’t immediately open to the present day. You have to search for it. Review collected by and hosted on G2.com.

Dusty S.

Co-Founder / President / Speaker

Small-Business (50 or fewer emp.)

9/1/2020

"I've tried 3 of the "Big Ones" and Gorilla Desk is my favorite!"

5/5

What do you like best about GorillaDesk?

Gorilla Desk and easy to use and easy to learn. I love being able to use it on my phone while on the go. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

I would like more options for commissions. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

Gorilla Desk is great to small to midsized companies. I am not qualified to recommend it for a large company. The support is great; they understand the pest control industry. Other companies just want to keep upselling you, these guys just want to help run your business as well as possible. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

I am using it to run a pest control business. It is great when operating mobily. Review collected by and hosted on G2.com.

Steve G.

Small-Business (50 or fewer emp.)

9/2/2020

"User Friendly, Great Customer Service"

5/5

What do you like best about GorillaDesk?

The website is very easy to use. Easy to enter in customers data and track job status. The customer service people are very quick to respond to any issues. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

There is nothing I dislike about this app Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

I think GorillaDesk is a great platform for small businesses and for techs out on the field because it is very easy to use. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

I like how it keeps track of all the jobs we have done for each customer as well as what customers have remaining, skipped, etc. Review collected by and hosted on G2.com.

Frank E.

Owner

Small-Business (50 or fewer emp.)

9/2/2020

"Easiest and best continues to improve."

5/5

What do you like best about GorillaDesk?

GorillaDesk is very easy to use, for me as well as my customers. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

I don't know that there's anything I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

Give it a try. It is the easiest thing to use. You'll be using it in no time flat. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

With GorillaDesk, I spend much less time "in the office" than I would otherwise. I used to spend hours a day scheduling, rescheduling, etc... Everything is much easier with GD. I get it all done in an hour or two PER WEEK. Review collected by and hosted on G2.com.

Shane D.

Owner

Small-Business (50 or fewer emp.)

9/2/2020

"Best pest control software I have ever used."

5/5

What do you like best about GorillaDesk?

It is extremely easy to use and intuitive. Everything is just where you would want it to be. I have tried a lot of different software applications, and GorillaDesk was the best value while still providing me all the things I needed to run my business. I couldn't run my business without it. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

I wish the routing were a little more fleshed out. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

Saves time in scheduling services and accepting payments. Previously I had to spend hours making phone calls to set up appointments. The automated email/text system now does this for me automatically, and the customers love it. Credit card payments are automatically credited to the customers account with no chance for errors in crediting the customer accounts. Review collected by and hosted on G2.com.

Kenny W.

Small-Business (50 or fewer emp.)

9/1/2020

"Best Pest Control CRM Software"

5/5

What do you like best about GorillaDesk?

Always responsive to our needs. New features being added at no additional charge. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Development times can feel long for customers however GD always delivers and gets it right after he issue is reported. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

Very easy to use and to grow your business with. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

Managing a Pest Control business with multiple routes easily from anywhere in the world! Freedom to not have to be in an office and ability to manage in the field or on vacation in Mexico! Review collected by and hosted on G2.com.

joel a.

Small-Business (50 or fewer emp.)

9/1/2020

"The best pest control program!"

5/5

What do you like best about GorillaDesk?

GorillaDesk has come a long ways! I’ve been with them for 4 years now. What stands out the most is the excellent customer service Chris and his team provides! Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

There’s nothing that I dislike at the moment! Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

If you want an easy to learn program that’s very effective and continuously improving try out GorillaDesk! I wouldn’t run my business with any other software! Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

GorillaDesk has helped me streamline all of my tasks which helps reduce administrative work tenfold! Review collected by and hosted on G2.com.

Paul B.

Small-Business (50 or fewer emp.)

9/2/2020

"Best software for pest control by far"

5/5

What do you like best about GorillaDesk?

I like that I can update accounts out in the field and not have to worry about updating at the office. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Almost nothing needs improvement. I would recommend ability to send history of invoices by mobile app. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

It’s by far the best software I’ve used for pest control. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

It’s saved me a ton of time. The most user friendly program I’ve used. Probably because it was written by a pest control operator. Review collected by and hosted on G2.com.

Josh W.

Owner

Small-Business (50 or fewer emp.)

9/2/2020

"Best software in the industry"

5/5

What do you like best about GorillaDesk?

The simplicity of use is great. It’s easy to teach our staff how to use the software. Also love the fact that everything is digital and saves us a ton on paperwork. Does everything we need it to do and more. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

What there not to like? We love GorillaDesk. Review collected by and hosted on G2.com.

Jeremy S.

President

Small-Business (50 or fewer emp.)

9/1/2020

"Excellent, streamlined service"

5/5

What do you like best about GorillaDesk?

The integrations are wonderful. I’m able to create documents and capture signatures in person or remotely as well as send invoices and get paid instantly. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Sketching tool is a little difficult to use. I use a separate graph pad and import picture into customer file. Review collected by and hosted on G2.com.