Goldcast Reviews & Product Details

We've had Goldcast for several years now, switching from Zoom. The platform has allowed us to lean into the true value that virtual events can bring to our company. It's easy to set up an event once you get the hang of it, it has great options for live and on-demand, our audience has a great experience with lots of opportunities for interactions. Oh, also their team is incredible, quick chat support, great CSMs. Review collected by and hosted on G2.com.

With a lot of great customizations, comes a learning curve - but it's worth it. Review collected by and hosted on G2.com.

ease of use, analytics, multi admin access Review collected by and hosted on G2.com.

can be little tricky until you do induction for new users Review collected by and hosted on G2.com.

Great webinar platform that integrates with our tech stack, provides decent analytics, some good options in terms of personalisation of the webinar room with a nice experience for participants. Goldcast platform also boasts some very useful add-ons such as the Content Lab that allows to repurpose content with AI and the in-person events one. Review collected by and hosted on G2.com.

The UX can sometimes be confusing (eg for speakers to join or in the back-end to set up webinars). Review collected by and hosted on G2.com.

Goldcast customer support gets an A+++ from me! They're extremely responsive and will continue to provide daily updates until problems get fixed. I think it's rare to find a company that proactively provides updates on problems. I often have to keep hunting down answers with other software companies.

I also love the platform itself and how smooth the user experience is for attendees and speakers. I continually receive positive feedback from speakers saying that it was a breeze and they enjoyed all of the engagement features within the platform.

I could go on and on about Goldcast, but I'll end with highlighting their innovation. We signed a year contract in 2023 and signed another multi-year agreement in 2024. Throughout the time I have been a Goldcast customer I have seen so much positive change and innovation on the platform. They're also really great at providing updates and making sure customers have the resources they need when changes are happening. It's been an overwhelmingly positive experience, and I love running events using Goldcast! Review collected by and hosted on G2.com.

We've had some issues from time to time with integrations, but the Goldcast customer support team was able to help us resolve them. I will also add that sometimes settings can be in weird places, so it takes a little figuring out to remember where individual things are located. Once I had my standard event template setup, it was a breeze. I could see how it would take someone a little bit of time to get used to the platform. Review collected by and hosted on G2.com.

Goldcast is easy to use. It's customizable, so I can make my events match the brand and experience I want to create for my customers. The support is great. We have a dedicated rep who is very helpful and listens to our thoughts and feedback. The reporting is great and has everything we need to continue to learn from our events and make them better. Review collected by and hosted on G2.com.

The only thing I disliked was a limitation around the number of individuals I could have in a discussion/meeting room, but that has since changed which is great! Review collected by and hosted on G2.com.

The product and CSM team! I truly feel like the voice of the customer is their top priority. Their ability to listen and bring new features to market is incredible. Goldcast has a comprehensive set of features that enhance both the presenter and attendee experience. The platform offers seamless integration with important tools like Marketo, SFDC, and Slack, which simplifies the process of managing webinar logistics and follow-ups. Additionally, Goldcast's interface makes it easy to navigate through different sections. Overall, Goldcast provides a robust and user-friendly platform for hosting engaging and interactive webinars. Review collected by and hosted on G2.com.

The occasional technical glitches can disrupt the flow of a webinar during setup and while hosting live. For example recent downtime while hosting a live session was a huge issue for us. Review collected by and hosted on G2.com.

I love that Goldcast's backend is extremely user-friendly. We can easily standup and repeat webinar templates without any support from the Goldcast team. While the customer support is great, we rarely need it. I appreciate that the Goldcast team continues to check-in with us and sends us monthly updates about product features. Our webinar attendees also have positive feedback about the platform experience. The attendees especially like the live Q&A function and the polls. It helps to make webinars interactive! Review collected by and hosted on G2.com.

One downside of Goldcast is that it can be clunky to share screens and move slides if there are multiple speakers. You can upload the slides ahead of time so that all speakers can move the slides but they have to be static slides and can't have video. I wish there was a way to integrate the slides with video into the platform. Review collected by and hosted on G2.com.

The ease of use of Goldcast from an attendee, organizer, and speaker perspective has been hugely beneficial for us. Since moving to Goldcast, we've seen an increase in our live attendee conversion and more engagement via chat, Q&A, and polls. I also love all of the AI features being built into the platform. After an event, we're able to pull summaries, top insights, and more directly from the speakers with the click of a button. I also appreciate the speed at which the customer support team jumps in to help if we have any issues. Review collected by and hosted on G2.com.

We do feel like there are minor improvements to backstage that could improve the speaker experience - for example, noise filter for speakers, rich speaker notes. We've also had a couple instances where the live attendee count hasn't properly updated during a live event. But again, these are minor and not show-stopping concerns. Review collected by and hosted on G2.com.

My personal favorite are the reminder emails that go out one hour before and five minutes before an event. People are busy, and it's easy for them to forget what they've got going on the last thing I have on my mind are the reminder emails as I'm getting ready to launch the webinar. I also really love the calendar feature that is sent when someone registers for the event. Review collected by and hosted on G2.com.

I don't see many negatives at the moment besides the price point. We are currently negotiating for year two, and it's been tough getting under a $ threshold so it didn't have to go through an entire chain of approvals - which we explained to our account rep. So now due to the account manager not bringing down the cost to under 20K, we are now having to jump through hoops within our org to get it approved with a potential for not getting it to the approval phase. So I think the renewal process has been the worst part of goldcast so far. There needs to be more tiers so smaller organizations can actually pay for the product. Review collected by and hosted on G2.com.

We trialed almost every major virtual events tool and what we love about Goldcast is how seamlessly everything works out-of-the-box. The templates and event setup is so easy to use, yet so customizable. The setup and implementation was very straightforward and the customer support and account management has always been top-notch. Their live chat is very helpful when you need answers quick and the team is always receptive to product feedback and new feature requests. I am also impressed by how quickly they add new state-of-the-art features. Whether its AI tools to create social-friendly snippets, or it's multi-event functionality we have been thoroughly impressed with Goldcast's ability to scale with our partner marketing activities including most recently our in-person events. I have yet to see another software that makes in-person event check-in SO EASY. The tool also easily integrates with Hubspot and Salesforce giving us all the data we need on our audience and how they engage with our events. Review collected by and hosted on G2.com.

We are very happy with the tool and I have yet to find something I "don't" like - if there is anything, the team usually works with us to solve it pretty quickly. Review collected by and hosted on G2.com.