The product/industry understanding and the level of organization. Review collected by and hosted on G2.com.

At times, the response time could be improved, but this has already improved following our communication. Review collected by and hosted on G2.com.

organized testing. easy to use. good customer support. would like to use more of the AI and website Review collected by and hosted on G2.com.

there was a lot of email back and forth with a separate team that I was unaware about. And some aspects of the test got misconstrued. It was not damaging to the test but I had to spend more time emailing things I already emailed Review collected by and hosted on G2.com.

We find the team at Global App Testing, including Abbie Sparks and Alexandru Dochian to be very helpful in helping us to achieve out testing goals. The team is responsive and the results are accurate and detailed. We find the quality of the reports and flexibility to use Test Cases, Exploratory testing or other methods to be very helpful, allowing us to use a streamlined and efficient QA process. Review collected by and hosted on G2.com.

The only minor downside with using GAT is that we do not have a direct line of communication to the crowd source testers, which can result slightly slower response when needing follow up on test result or question. Review collected by and hosted on G2.com.

AI adoption, UI/UX and report structure Review collected by and hosted on G2.com.

Sometimes there are inaccuracies in the deliverables, in the feedback and in the filtering of what the testers have reported. Alternative, more natural phrasing: "In the deliverables, there are sometimes gaps in the feedback and in how we filter what the testers have raised." Review collected by and hosted on G2.com.

preparation of results and questions from their side in order to fully understand any project.... Review collected by and hosted on G2.com.

one thing only, sharing the progress of the project in any phase Review collected by and hosted on G2.com.

I appreciate how easy it is to read the test results, and I can always count on them being delivered promptly. Any issues encountered along the way are quickly resolved and the communication with the team is very ease. I've particularly worked with Ralph Walendy-Wrigley and Paul Chinta-Muresan and everything went smooth each time.

I use their service at least once a week for regression testing of the entire web app and sometimes for feature testing also.

Their web platform is very easy to use even if you have a lot of test cases that you need covered. Review collected by and hosted on G2.com.

One way this could be improved is by ensuring that the attachments related to identified issues do not expire. This would make it easier to reference them whenever needed.

Also, JIRA integration would also be nice Review collected by and hosted on G2.com.

I like Global App Testing because it supports release certification for our mobile apps by extending our QA capacity with on-demand, real-device testing. It helps us solve our need for speed and scale during regression. I appreciate the real-device coverage as it increases coverage, helps catch issues, and provides peace of mind. The flexibility of Global App Testing allows us to quickly scale testing, and its speed helps with test executions to meet our timelines. Setting it up was fairly easy too. Ralph has also been great to work with - responsive, helpful, and proactive in making sure we get what we need from the platform. Review collected by and hosted on G2.com.

Occasionally, reported defects can't be reproduced internally due to changes in requirements or environment. Review collected by and hosted on G2.com.

What I like best about Global App Testing is the smooth communication and collaboration with the team Review collected by and hosted on G2.com.

At times, the response time can be a little slow, especially when we need quick assistance or have time-sensitive issues. Review collected by and hosted on G2.com.

consistently go the extra mile. They’ve taken the time to truly understand our business and are clearly invested in our growth. Review collected by and hosted on G2.com.

Not much to add: they aren’t the cheapest on the market, but you get what you pay for Review collected by and hosted on G2.com.

Global App Testing has been a strong addition to our QA process, especially for release certification of our mobile applications. The ability to quickly expand our testing capacity using on-demand, real-device testing has helped us keep pace with tight release schedules. The broad device coverage improves confidence in our releases and helps uncover issues earlier. The platform is flexible and fast, making regression cycles much more manageable, and onboarding was straightforward. Ralph has been excellent to work with — always responsive, knowledgeable, and proactive in ensuring we get the most value from the platform. Review collected by and hosted on G2.com.

At times, issues raised are expected behavior rather than defects, creating some additional review effort. Review collected by and hosted on G2.com.