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GivingFuel

By Webconnex LLC

4.7 out of 5 stars

How would you rate your experience with GivingFuel?

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GivingFuel Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value GivingFuel's accessible and responsive customer support, enhancing their experience with real-time assistance. (8 mentions)
Users find GivingFuel to be remarkably easy to set up and use, streamlining donation processes effectively. (8 mentions)
Users highlight the helpfulness of staff at GivingFuel, appreciating their prompt responses and effective support. (5 mentions)
Users commend the easy setup of GivingFuel, enabling quick creation and publication of donation pages. (3 mentions)
Users highlight the fast response time of GivingFuel, making support easily accessible and efficient. (3 mentions)
Users note the limited customization options for donation pages, which can restrict design flexibility. (3 mentions)
Users find the clunky interface of GivingFuel makes navigating and processing payments somewhat frustrating. (2 mentions)
Users feel the missing features of GivingFuel limit their ability to customize data visibility effectively. (2 mentions)
Users experience payment issues due to website navigation challenges and occasional problems with recurring donations. (2 mentions)
Users experience challenges with donation issues, particularly regarding manual data entry for check donations. (1 mentions)
Users are disappointed with the limited access for donor login on lower pricing tiers, affecting usability. (1 mentions)

Top Pros or Advantages of GivingFuel

1. Customer Support
Users value GivingFuel's accessible and responsive customer support, enhancing their experience with real-time assistance.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy fundraising software and good support"

What do you like about GivingFuel?

I began using GivingFuel in early 2024, and have had a great experience thus far with navigating the software and with using help and tech support res

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you like about GivingFuel?

ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving

2. Ease of Use
Users find GivingFuel to be remarkably easy to set up and use, streamlining donation processes effectively.
See 8 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you like about GivingFuel?

ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving

HT

Heather T.

Small-Business (50 or fewer emp.)

4.5/5

"Overall happy customer"

What do you like about GivingFuel?

GivingFuel has a clean interface and is fairly user friendly. We also had no problem integrating their site to our personal website. In addition, the

3. Staff Helpfulness
Users highlight the helpfulness of staff at GivingFuel, appreciating their prompt responses and effective support.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Client Service"

What do you like about GivingFuel?

GivingFuel always helps with any problems I've had. They always respond and also follow up. They are great.

HT

Heather T.

Small-Business (50 or fewer emp.)

4.5/5

"Overall happy customer"

What do you like about GivingFuel?

GivingFuel has a clean interface and is fairly user friendly. We also had no problem integrating their site to our personal website. In addition, the

4. Easy Setup
Users commend the easy setup of GivingFuel, enabling quick creation and publication of donation pages.
See 3 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you like about GivingFuel?

ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving

Tym K.
TK

Tym K.

Mid-Market (51-1000 emp.)

5.0/5

"Great product with great customer service"

What do you like about GivingFuel?

It is easy to set up and use. You can make new giving pages in minutes and start receiving donations.

5. Response Time
Users highlight the fast response time of GivingFuel, making support easily accessible and efficient.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Used Giving Fuel help feature"

What do you like about GivingFuel?

I have found GivingFuel's help feature to be extremely helpful. They are usually live but if not, they email me back later with the answer to my quest

NM

Nadine M.

Small-Business (50 or fewer emp.)

5.0/5

"I hope you get to work with Maddy too..."

What do you like about GivingFuel?

Our church started using GivingFuel last year. Of course, I had plenty of questions along the way, but the overall experience with GivingFuel has bee

Top Cons or Disadvantages of GivingFuel

1. Limited Customization
Users note the limited customization options for donation pages, which can restrict design flexibility.
See 3 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you dislike about GivingFuel?

Downside is lack of customization in designing a page.

Tym K.
TK

Tym K.

Mid-Market (51-1000 emp.)

5.0/5

"Great product with great customer service"

What do you dislike about GivingFuel?

The templates are a little limited. Which is not a big problem, but I would sometimes like more options.

2. Clunky Interface
Users find the clunky interface of GivingFuel makes navigating and processing payments somewhat frustrating.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy fundraising software and good support"

What do you dislike about GivingFuel?

Overall I have very few complaints! This is a bit nitpicky, but rearranging items on a given webpage sometimes feels a little clunky. For example, dra

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

3. Missing Features
Users feel the missing features of GivingFuel limit their ability to customize data visibility effectively.
See 2 mentions

See Related User Reviews

NM

Nadine M.

Small-Business (50 or fewer emp.)

5.0/5

"I hope you get to work with Maddy too..."

What do you dislike about GivingFuel?

I wish I had the capability of hiding certain and specific data points from other users.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Used Giving Fuel help feature"

What do you dislike about GivingFuel?

GivingFuel has some limitations in what kind of fields it has available.

4. Payment Issues
Users experience payment issues due to website navigation challenges and occasional problems with recurring donations.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Client Service"

What do you dislike about GivingFuel?

There is nothing so far that I dislike. Once there was an issue with my donors recurring donations disappearing, but we were able to solve it. I think

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

5. Donation Issues
Users experience challenges with donation issues, particularly regarding manual data entry for check donations.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very easy to use and affordable system."

What do you dislike about GivingFuel?

Posting manual data entry is not possible to get the correct date for a check donation.

6. Limited Access
Users are disappointed with the limited access for donor login on lower pricing tiers, affecting usability.
See 1 mentions

See Related User Reviews

HT

Heather T.

Small-Business (50 or fewer emp.)

4.5/5

"Overall happy customer"

What do you dislike about GivingFuel?

There are a few features I wish were allowed on the separate fundraiser pages. For example, we may have one fundraiser that wants to edit the amount t

GivingFuel Reviews (94)

Reviews

GivingFuel Reviews (94)

4.7
94 reviews
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G2 reviews are authentic and verified.
LS
Treasurer
Small-Business (50 or fewer emp.)
"Effortless Giving Management with All the Features We Need"
What do you like best about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Satisfied with the product and no issues. Review collected by and hosted on G2.com.

HT
Diretor
Small-Business (50 or fewer emp.)
"Overall happy customer"
What do you like best about GivingFuel?

GivingFuel has a clean interface and is fairly user friendly. We also had no problem integrating their site to our personal website. In addition, their online support system is fast and very helpful. Our organizaiton also enjoys that you can have multiple campaigns running at one time. Finally, their ability to send giving statements at the end of the year to donors is an absolute breeze and takes a lot of the administrative task loads off of us. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

There are a few features I wish were allowed on the separate fundraiser pages. For example, we may have one fundraiser that wants to edit the amount they need to raise as they've received donations in physical checks but you cannot do this. Review collected by and hosted on G2.com.

NM
executive administrator
Small-Business (50 or fewer emp.)
"I hope you get to work with Maddy too..."
What do you like best about GivingFuel?

Our church started using GivingFuel last year. Of course, I had plenty of questions along the way, but the overall experience with GivingFuel has been fantastic. GivingFuel offers a simple way to process and track giving. Add to that the wonderful people who work there! The staff is always willing to help and are so pleasant to interact with. In particular is a lady named Maddy. She has jumped in on quite a few of my requests/questions. She's quick, helpful, and kind. If you're looking for an simple, low cost technology solution that comes with a boat load of good old fashioned support, look no further than GivingFuel. And if you end up working with Maddy, well, consider yourself blessed! Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I wish I had the capability of hiding certain and specific data points from other users. Review collected by and hosted on G2.com.

Marina M.
MM
Executive Director
Small-Business (50 or fewer emp.)
"Excellent real time support"
What do you like best about GivingFuel?

ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving site is extremely helpful - a REAL PERSON helped me in real time and fixed an issue that the bot could not Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Downside is lack of customization in designing a page. Review collected by and hosted on G2.com.

VT
Personal Assistant
Small-Business (50 or fewer emp.)
"Easy to navigate!"
What do you like best about GivingFuel?

GivingFuel is easy to navigate and easy to use! I haven't been using it long however, I have been able to fulfill my thoughts and ideas with the wide variety of templates and resources. I had a small problem and the customer service was amazing to quickly fix the issue. Maddy was great! I highly recommend using GivingFuel for all of your fundraising and donation needs. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I haven't been using it long enough to really have a dislike. Some of my problems have been user error and a lack of research. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Small-Business (50 or fewer emp.)
"Great Client Service"
What do you like best about GivingFuel?

GivingFuel always helps with any problems I've had. They always respond and also follow up. They are great. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

There is nothing so far that I dislike. Once there was an issue with my donors recurring donations disappearing, but we were able to solve it. I think it was a software issue, but it was fixed. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Small-Business (50 or fewer emp.)
"Easy fundraising software and good support"
What do you like best about GivingFuel?

I began using GivingFuel in early 2024, and have had a great experience thus far with navigating the software and with using help and tech support resources. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Overall I have very few complaints! This is a bit nitpicky, but rearranging items on a given webpage sometimes feels a little clunky. For example, dragging and dropping an image or line sometimes takes an extra try or two to get it into the right position. Review collected by and hosted on G2.com.

Beth B.
BB
Campus Rentals Manager
Small-Business (50 or fewer emp.)
"Great Customer Support!"
What do you like best about GivingFuel?

I actually use RegFox for our summer camp program, and accidentally navigated in error to GivingFuel. Nevertheless, the customer support person, Maddy, was so helpful and showed me the reason for my confusion! Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

No comment, since I navigated to GivingFuel in error. Review collected by and hosted on G2.com.

Tym K.
TK
VP of Mobilization
Mid-Market (51-1000 emp.)
"Great product with great customer service"
What do you like best about GivingFuel?

It is easy to set up and use. You can make new giving pages in minutes and start receiving donations. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

The templates are a little limited. Which is not a big problem, but I would sometimes like more options. Review collected by and hosted on G2.com.

SC
President & Co-Founder
Small-Business (50 or fewer emp.)
"Powerful Fundraising Tool"
What do you like best about GivingFuel?

Great customer service, powerful donation forms & options Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Wish it had a better and more flexible CRM Review collected by and hosted on G2.com.