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GiveSmart Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the service expensive and inflexible for small nonprofits, leading to dissatisfaction and cancellation requests. (1 mentions)
Users find the high fees of GiveSmart burdensome, especially for small organizations seeking flexibility and value. (1 mentions)
Users report payment issues due to inflexible contract terms and challenges in communication, leading to dissatisfaction. (1 mentions)
Users report poor customer support, finding communication about issues unpleasant and inflexible contract terms disappointing for nonprofits. (1 mentions)
Users report poor support services from GiveSmart, making communication and contract management frustrating for small nonprofits. (1 mentions)

Top Cons or Disadvantages of GiveSmart

GiveSmart Reviews (158)

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GiveSmart Reviews (158)

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4.5
158 reviews
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DV
Denise V.
Director
Small-Business (50 or fewer emp.)
"Great Interactive Tool"
5/5
What do you like best about GiveSmart?

This is an easy to use platform that is customizable to our brand. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

It's a little pricey when you only have one fundraising event per year. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"GiveSmart and increasing auction by 40%"
4.5/5
What do you like best about GiveSmart?

GiveSmart told us we would see about a 40% lift in our auction, and they were absolutely correct. The ease of use for the platform was an improvement for our internal team and our supporters. We were also able to generate thousands of dollars in bids ahead of the event, which created a great momentum. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

We had some difficulty with customer support helping answer our questions. Review collected by and hosted on G2.com.

DB
Dirrick B.
Director of Development
Mid-Market (51-1000 emp.)
"GiveSmart was a lifesaver!"
4.5/5
What do you like best about GiveSmart?

I loved the check-in platform. It truly improved our process of getting people in the door and also processing any donations throughout the night. We received so many compliments from both attendees and staff about the ease of checking in and giving. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

I don't know that there was anything that I disliked, other than the fact that we didn't do ticketing through the platform. We will be doing that this year. Review collected by and hosted on G2.com.

Gail F.
GF
Gail F.
Resource Development Director
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Best Money we spent"
5/5
What do you like best about GiveSmart?

The convenience of everything at your fingertips. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

There isn't much I don't like with the program. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"GiveSmart made for a very smooth and successful event!"
5/5
What do you like best about GiveSmart?

The GiveSmart technology is very easy to use and the support is very responsive on any questions that we had. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

One on-site representative did not show up to the actual event so we were one man down and had to have one of our volunteers step in but GiveSmart did reconcile the mistake on their end with a refund. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Small-Business (50 or fewer emp.)
"Consolidating Our Auction Experience"
4.5/5
What do you like best about GiveSmart?

The software is easy to use and 'does the job' well. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

I have been less than impressed with the in-person staff that has come to our events. Review collected by and hosted on G2.com.

JA
Jennifer A.
Event Planner
Small-Business (50 or fewer emp.)
"All Encompassing Event Software"
4.5/5
What do you like best about GiveSmart?

As an event planner that works primarily with non-profits I have used several event auction software companies. GiveSmart is the best all encompassing event/auction software I have used to date. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

I do wish that the design was a little easier to manipulate, however, it doesn’t deter me from using them. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Great Service and Product"
4/5
What do you like best about GiveSmart?

I love using GvieSmart. Allows us to control every aspect of our event in one simple location. even the day of the event we were able to make adjustments and let everyone know of the auction adjusting times. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

I would say I like everything. If I had to change one thing however, I would create more options for the home page for each event. Review collected by and hosted on G2.com.

Jordana L.
JL
Jordana L.
Sales Associate
Real Estate
Small-Business (50 or fewer emp.)
"Great program and very easy to use"
5/5
What do you like best about GiveSmart?

the tracking system made our event run very smooth Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

Nothing was unhelpful. Program was very easy to navigate and operate Review collected by and hosted on G2.com.

EB
Erin B.
Manager, Special Events
Mid-Market (51-1000 emp.)
"GiveSmart for Children's Hospital Colorado"
5/5
What do you like best about GiveSmart?

The platform is incredibly user-friendly and makes Silent Auction mobile bidding and donating so easy at events! We also so appreciate how helpful the GiveSmart team is, both remotely in advance of events, and when we have the pros on-site at our events. They are all very helpful with troubleshooting and ensuring that any issues that arise are resolved first and foremost in a customer-service friendly way, being sure to not disrupt the overall event/user experience, and then also work with our team to resolve outstanding issues on the back-end to keep event flow moving with minimal (if any) technical challenges. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

It isn't the best fit for guests who do not have smart phones. We also have some challenges with how the data from GiveSmart downloads ends up looking when we try to upload it into our CRM database. Review collected by and hosted on G2.com.