Access to the customer success manager and to general customer support is unbeatable. Someone is always available to answer questions and fix problems as they arise. Review collected by and hosted on G2.com.

There are a few things that are counter-intuitive at times - close out after the event has some glitches as well as issues when people don't buy tickets online. Review collected by and hosted on G2.com.

The team members are always incredibly friendly and helpful with training and helping getting the auction set and running without a hitch. This support allows me to focus on other aspects of the event to make for a smooth run. The staff always checks in with me throughout the night to keep me up to speed about where we are with our fundraising goals and suggest strategies to help reach our goals (suggesting that we lower prices on items that aren't selling or sending out more push notifications to encourage people to keep bidding or donating). Review collected by and hosted on G2.com.

It takes a lot of time for me to set up the auction items on the website, it's necessary but definitely a big time-suck when trying to get all of the pieces together for the event. We generally have around 50+ items so uploading all of the descriptions and photos and prices can be a challenge time-wise. However, I do like that I am able to customize so much on the website. Guests have complained about not seeing the fine print for certain items which can be frustrating, but we are working on doing better next year with putting any stipulations at the beginning of descriptions. The word limit for the title's of the items is also bothersome - it would be great if the limit was longer or there was no limit so we could include more details in the title. Review collected by and hosted on G2.com.

The GiveSmart platform provides a sound launching pad for any fundraising event. With a strong basis from which to organize everything from ticket sales to table placement, silent and live auction to a raise the paddle, my organization was positioned to have its most successful fundraiser ever - and we did! We raised a record amount of money AND received much positive feedback about the ease of use, the convenience, and the speedy checkout. Review collected by and hosted on G2.com.

I wish I had better understood all of the capabilities of this unbelievable platform before I started organizing silent auction donations. There was so much to learn. I wish I had taken better advantage of the webinars to really manage that piece better. Review collected by and hosted on G2.com.

Givesmart provides many options that you can cater specifically to your fundraising event needs. Our non-profit utilized this platform for our very first fundraising gala, and can attest to their impeccable skills, experience and customer service. Review collected by and hosted on G2.com.

Our non-profit thoroughly enjoyed the services provided by Givesmart and don't have anything that we can say that we disliked. Review collected by and hosted on G2.com.

The platform pairs you with someone to help you with any inquiry that you may have. I highly recommend getting a package where they will have staff on site. Having GiveSmart people to organize check-in and get credit cards makes the check-out process seamless. Review collected by and hosted on G2.com.

The downsides of GiveSmart are having another database to store information that needs to be transferred and a different processing system. Review collected by and hosted on G2.com.

I like that people can access it very easily by text or we can manually make an account for them so that they can place bids. Also I love that they generate silent auction PDFs for you based on all the information you uploaded. Review collected by and hosted on G2.com.

That you have to pay a separate fee for the ticketing portion. Review collected by and hosted on G2.com.

The online portal for managing our fundraiser was great and my whole team had no problems with it. Review collected by and hosted on G2.com.

The price feels steep at first, but if you do your fundraiser right it will easily take care of its at the end. Review collected by and hosted on G2.com.

Everything has been put in one place whether it's tickets sales, auction, reports, and donations. It's great to be able to customize the page to each event too. Review collected by and hosted on G2.com.

There are some restrictions in the auction and page customization features. Review collected by and hosted on G2.com.

We have a wonderful experience start to finish. Each GiveSmart staff member who assisted us was knowledgeable and helpful. Review collected by and hosted on G2.com.

We'd like to spend less, but who wouldn't! Review collected by and hosted on G2.com.

The support team was on the ball and at our service. The day of our event went very smoothly. The team that was sent was very knowledgeable. Review collected by and hosted on G2.com.

The site has some limitations on graphics; however, the service delivered and our event went off without a hitch. Review collected by and hosted on G2.com.