Thank you for taking the time to share your thoughts. We’re very pleased to hear about your successes using Give Lively for ticket sales, crowdfunding and our Salesforce integration, but concerned and sorry to learn about the disappointments.
We also appreciate your meaningful feature requests. Since our founding, our product development roadmap has been guided by direct collaboration with nonprofits and we have always made a point of gathering and taking into account nonprofit feedback. We have been reflecting on yours and hope to continue this conversation with you on our publicly accessible platform for this at https://feedback.givelively.org.
To answer some of your concerns, we’re excited to share the recent rollout of our second-generation payment form, in development since 2021, which solves for many of your requests. For example:
- Apple Pay and Google Pay are no longer emphasized on the first screen, and they still only appear for donors who have these payment methods enabled on their own devices.
- The credit card payment option is now listed prominently on the payment method screen.
- We have updated the language about covering transaction fees, although legal constraints limit our ability to make it customizable.
For lots more information about our member-driven second-generation payment form, see www.givelively.org/resources/understand-give-lively-payment-forms.
This new payment form has also allowed us to tackle other major improvements:
- We just released the beta version of an updated data reporting system. It is now with a group of member nonprofits that volunteered to trial the upgraded data downloads (restructured CSVs with lots of new data) and on-screen data access (so that downloads are no longer required).
- Receipts for recurring donations are already available as a beta feature that can be requested at any time.
- We’re currently designing a way for donors to update and manage their subscriptions in their User Portal.
For more about the new “Line Item (All)” data reports, here’s the announcement of the beta in our changelog: https://feedback.givelively.org/changelog/latest-updates-march-24-2023.
We also greatly appreciated our earlier phone call and fully hear your frustration regarding voluntary contributions to Give Lively. In keeping with common practice on many other fundraising platforms, donors can indeed make a voluntary contribution (non tax-deductible) to Give Lively and join forces with our founder-funders in supporting the nonprofit community. We call this donor-powered generosity “pay free forward” because donor contributions extend the reach of our free products and services, thus helping nonprofits direct millions of dollars to their critical work, not digital fundraising software. More details can be found at www.givelively.org/faqs/how-do-voluntary-donor-contributions-to-give-lively-pay-free-forward.
Once again, we place high value on your feedback. With the ongoing collaboration of nonprofits, we will continue to do our best at anticipating and responding to your and other nonprofit needs. When we fall short, we take it seriously and try to address the shortcomings, building better for the future of nonprofit fundraising. Please know that we remain open to and interested in your feedback.