--- title: Getscreen.me Reviews meta\_title: 'Getscreen.me Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 264 reviews by the users' company size, role or industry to find out how Getscreen.me works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 264 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Getscreen.me Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Getscreen.me, finding navigation simple and intuitive for their needs. [(17 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1477821&qs=pros-and-cons#reviews) Users appreciate the **reliable remote access** of Getscreen.me, enabling seamless monitoring and support for teams. [(12 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478290&qs=pros-and-cons#reviews) Users highlight the **easy setup** of Getscreen.me, enjoying fast connections and a user-friendly web interface. [(10 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478007&qs=pros-and-cons#reviews) Users value the **instant, browser-based access** of Getscreen.me, enabling quick connections without software hassles. [(10 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1477881&qs=pros-and-cons#reviews) Users highlight the **intuitive interface** of Getscreen.me, making it easy to use and integrate into daily tasks. [(9 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1977168&qs=pros-and-cons#reviews) Users report occasional **connection issues** that may affect experience, though these instances are quite rare. [(6 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478277&qs=pros-and-cons#reviews) Users experience **slow performance** with Getscreen.me, including low frame rates and delayed responses during use. [(4 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478173&qs=pros-and-cons#reviews) Users find **feature limitations** frustrating, as essential tools are restricted to paid plans or review participation. [(3 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478211&qs=pros-and-cons#reviews) Users experience **limited compatibility** with Getscreen.me, facing issues like Edge support and Linux Wayland access. [(3 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478735&qs=pros-and-cons#reviews) Users often face **compatibility issues** with Getscreen.me, particularly regarding Linux and lack of VPN options. [(2 mentions)](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1977201&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Getscreen.me ##### 1. Ease of Use Users praise the **ease of use** of Getscreen.me, finding navigation simple and intuitive for their needs. [ See 17 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1477821&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Simple and Powerful Web-Based Remote Desktop Solution" What do you like about Getscreen.me? The best feature is its web client. I can access my remote computers directly from any browser, especially on my school's iPad where I can only use Sa LM Lucian M. Small-Business (50 or fewer emp.) 4.5/5 "A Reliable Platform for Screensharing and Remote Access" What do you like about Getscreen.me? Getscreen.me is straightforward to use, requiring very little setup. The browser-based access is seamless, whether I’m connecting from a computer or a ##### 2. Remote Access Users appreciate the **reliable remote access** of Getscreen.me, enabling seamless monitoring and support for teams. [ See 12 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478290&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Making life easier for those responsible for computers in the company" What do you like about Getscreen.me? Instant, Browser-Based Access: Connect to users' computers instantly, without software installation. Fast Problem Solving: Quickly diagnose and resol ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "The Superb solution for Remote Access & Management" What do you like about Getscreen.me? Reliability, ease of use, and perfect UX. I love Getscreen. I started using it when it was released years ago. It has served me and my team really ##### 3. Easy Setup Users highlight the **easy setup** of Getscreen.me, enjoying fast connections and a user-friendly web interface. [ See 10 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Simple and Powerful Web-Based Remote Desktop Solution" What do you like about Getscreen.me? The best feature is its web client. I can access my remote computers directly from any browser, especially on my school's iPad where I can only use Sa LM Lucian M. Small-Business (50 or fewer emp.) 4.5/5 "A Reliable Platform for Screensharing and Remote Access" What do you like about Getscreen.me? Getscreen.me is straightforward to use, requiring very little setup. The browser-based access is seamless, whether I’m connecting from a computer or a ##### 4. Easy to Access Users value the **instant, browser-based access** of Getscreen.me, enabling quick connections without software hassles. [ See 10 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1477881&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Simple and Powerful Web-Based Remote Desktop Solution" What do you like about Getscreen.me? The best feature is its web client. I can access my remote computers directly from any browser, especially on my school's iPad where I can only use Sa LM Lucian M. Small-Business (50 or fewer emp.) 4.5/5 "A Reliable Platform for Screensharing and Remote Access" What do you like about Getscreen.me? Getscreen.me is straightforward to use, requiring very little setup. The browser-based access is seamless, whether I’m connecting from a computer or a ##### 5. Intuitive Interface Users highlight the **intuitive interface** of Getscreen.me, making it easy to use and integrate into daily tasks. [ See 9 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1977168&qs=pros-and-cons#reviews) See Related User Reviews LM Lucian M. Small-Business (50 or fewer emp.) 4.5/5 "A Reliable Platform for Screensharing and Remote Access" What do you like about Getscreen.me? Getscreen.me is straightforward to use, requiring very little setup. The browser-based access is seamless, whether I’m connecting from a computer or a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "The Superb solution for Remote Access & Management" What do you like about Getscreen.me? Reliability, ease of use, and perfect UX. I love Getscreen. I started using it when it was released years ago. It has served me and my team really ### 5 Cons or Disadvantages of Getscreen.me ##### 1. Connection Issues Users report occasional **connection issues** that may affect experience, though these instances are quite rare. [ See 6 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478277&qs=pros-and-cons#reviews) See Related User Reviews LM Lucian M. Small-Business (50 or fewer emp.) 4.5/5 "A Reliable Platform for Screensharing and Remote Access" What do you dislike about Getscreen.me? Connection latency is sometimes laggy, but this was very rare. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Making life easier for those responsible for computers in the company" What do you dislike about Getscreen.me? Occasional Slow Performance: Sometimes, the connection can be slow, especially with limited bandwidth or on older computers. This can make remote cont ##### 2. Slow Performance Users experience **slow performance** with Getscreen.me, including low frame rates and delayed responses during use. [ See 4 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478173&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Making life easier for those responsible for computers in the company" What do you dislike about Getscreen.me? Occasional Slow Performance: Sometimes, the connection can be slow, especially with limited bandwidth or on older computers. This can make remote cont ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It very smooth and you don't have to memeorize a password to access the computers like other sites." What do you dislike about Getscreen.me? Low frame rates, and the graphics starts too get very slow the more you use it. ##### 3. Feature Limitations Users find **feature limitations** frustrating, as essential tools are restricted to paid plans or review participation. [ See 3 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Simple and Powerful Web-Based Remote Desktop Solution" What do you dislike about Getscreen.me? For the free personal plan, some of the most useful features like Black Screen Mode or Connection History are locked. You have to either pay or partic NM Niilo M. Small-Business (50 or fewer emp.) 5.0/5 "Just everything i need!" What do you dislike about Getscreen.me? I don't hate anything about this app there are almost no cons even tho some features are behind a paywall ##### 4. Limited Compatibility Users experience **limited compatibility** with Getscreen.me, facing issues like Edge support and Linux Wayland access. [ See 3 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1478735&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "The Superb solution for Remote Access & Management" What do you dislike about Getscreen.me? I would love some more granular uptime monitoring. Using the Telegram bot is great for connecting and tracking uptime, but the timestamps are not alwa DZ Darla Z. Mid-Market (51-1000 emp.) 5.0/5 "Fast and easy way to connect" What do you dislike about Getscreen.me? It stopped working with Edge, that was frustrating. I had to reach out to customer support and they were able to help me. ##### 5. Compatibility Issues Users often face **compatibility issues** with Getscreen.me, particularly regarding Linux and lack of VPN options. [ See 2 mentions ](https://www.g2.com/products/getscreen-me/reviews?filters%5Bsentiment_snippet%5D=1977201&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "The Superb solution for Remote Access & Management" What do you dislike about Getscreen.me? I would love some more granular uptime monitoring. Using the Telegram bot is great for connecting and tracking uptime, but the timestamps are not alwa ![Robin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin D.") RD Robin D. Small-Business (50 or fewer emp.) 4.0/5 "Great remote support tool with quick rendering" What do you dislike about Getscreen.me? the free plan is great but only has two devices which is a bit sad. Unfortunately on linux devices wayland still isnt supported and there doesnt seem ## Top-Rated Alternatives [ ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,152) ](https://www.g2.com/products/teamviewer/reviews) [ ![RemotePC](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_070fa14924179867f32d49326026477e/remotepc.png "RemotePC") RemotePC 4.7/5(669) ](https://www.g2.com/products/remotepc/reviews) [ View All Alternatives ](https://www.g2.com/products/getscreen-me/competitors/alternatives) RF Rhafael F. Small-Business (50 or fewer emp.) 7/1/2023 "Better than teamviewer and any other" 5/5 What do you like best about Getscreen.me? I can stay connected for a long time without losing the transfer rate quality Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? it is still expensive for those who pay in another currency, for example the Real Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? nothing Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-8276234/official_response/edit) Rhafael, thanks for your feedback! Current UserValidated ReviewerSource: Organic HP Harsh P. Associate technology L2 Information Technology and Services Mid-Market (51-1000 emp.) 4/25/2023 "Best easy to use remote desktop accessing tool." 5/5 What do you like best about Getscreen.me? The best part about it its secure authentication process which makes it secure and reliable. It offers almost zero latency even with low internet speed. And the most important part is, It supports various operations systerms. Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? We face connectivity issues sometimes but that's manageable and occurs in other products as well. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? Getscreen.me is a cloud-based SaaS product that is helping me to access my remote machine and allows me to work seamlessly. It's proving us a way to access remote desktop in a most secure manner which is using two factor authentication and can connect to any operating system desktop. Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-7992655/official_response/edit) Harsh, thank your for such a high rating of our service! Validated ReviewerIncentivizedSource: G2 invite ![Jonathan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan P.") JP Jonathan P. Small-Business (50 or fewer emp.) 2/6/2023 "very good product" 5/5 What do you like best about Getscreen.me? Easy to setup this has been in comparison to teamviewer a real hassle free solution that can make and turn nights of configuration into something that can be done in 5 minutes. Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? i cant find features i dislike aboutt his product. i honestly have searched up reasons on why not to use the app and couldnt find anything. improvements would be in more customization. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? ease of setup i was trying to remote desktop into my companys servers and this tool allowed me to do it flawlessly with file transfer included and other features like fast connection. Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-7665639/official_response/edit) Jonathan, thank you for such positive feedback, we will try to keep making you happy! Current UserValidated ReviewerSource: Organic ![Kamal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kamal S.") KS Kamal S. Sr. IT Recruiter Mid-Market (51-1000 emp.) 4/18/2023 "Remote Desktop Access - best Software for tech support" 4/5 What do you like best about Getscreen.me? I really like Remote Desktop Access Instant From a web browser. as I am a Recruiter mostly do remote work and sometimes me and my coworkers faced some technical issues. due to this software that problem resolved instantly. Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? nothing as of now its a perfact truble shooting and also while we work remotly we also use this software for training to the new employs. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? it is really helpful when you are working remotly and suddenly you have any technical issue you can share your screen instantly with you IT support for troble shoot. so its really nice software. Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-7964708/official_response/edit) Kamal, thanks for sharing your rating with us and the community! 10/19/2023 Validated ReviewerIncentivizedSource: G2 invite MH Marques H. Webflow Developer Consumer Goods Mid-Market (51-1000 emp.) 7/6/2023 "Truly marvelous" 5/5 What do you like best about Getscreen.me? I can easily access and control remote desktops in real-time with the technical support capabilities allowing me to offer support remotely. Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? I have never experienced any difficulties using this software so I have no reason whatsoever to have a dislike. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? Simple and fast establishing a connection with other desktops to configure them and monitor remote work. Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-8293818/official_response/edit) Marques, thanks for sharing your experience! Validated ReviewerSource: Organic ![Rafael A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael A.") RA Rafael A. Analista de Customer Success na MyFarm Small-Business (50 or fewer emp.) 5/19/2023 "Getscreen.me is a true Swiss army knife of remote access apps" 5/5 What do you like best about Getscreen.me? The ease it provides in remote access, as it does not need to be installed nor requires the user's ID. Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? I haven't found anything yet that I disapprove of or that discredits. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? Assist users with their difficulties, with the ease of access of Getscreen.me Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-8115028/official_response/edit) Rafael, thank you for your opinion! Current UserValidated ReviewerSource: OrganicAI Translated ![Radomír O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radomír O.") RO Radomír O. Small-Business (50 or fewer emp.) 9/12/2023 "Very useful and reliable software. Great alternative to Teamviewer." 5/5 What do you like best about Getscreen.me? It is fast, reliable and secure connection. Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? Absent IOS application and problem with permissions my colegue. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? Getscreen able password url connection. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ling Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ling Y.") LY Ling Y. Lead Business Consultant (Project Manager) Small-Business (50 or fewer emp.) 6/2/2023 "A Simple and Straight forward Remote Desktop Software" 4/5 What do you like best about Getscreen.me? It is a simple and easy-to-use interface Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? Remote lag and file sharing are unsecured. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? Allowing me to access the client's data without going on-site or limitation of client sending me sensitive data Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-8171557/official_response/edit) Ling, thanks for taking the time to leave this review! 7/4/2024 Current UserValidated ReviewerSource: Organic ![Alban T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alban T.") AT Alban T. Directeur Général Small-Business (50 or fewer emp.) 9/19/2022 "An excellent alternative to Teamviewer" 5/5 What do you like best about Getscreen.me? I love that you only need a browser to get started. You can customize and brand the client software, which as an MSP is essential. You have access to 2 modes of connections (WebRTC or WebSockets) depending on what works better for your specific case. Additionally, you have a lot of tools (auto-translation on screen is fantastic), and shortcuts for everyday tasks (control panel, system info...). A great tool at a reasonable price. Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? Not much to dislike, really. Maybe the fact that, for Quick Support, the client must download a small software every time, customized for that specific session. It can slow down the process a little, but the software is relatively small and quickly downloaded, branded to your company. You have the option to have unlimited permanent clients with the Premium subscription though, which is fairly priced. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? As an MSP, we use Getscreen.me every day to provide IT support for our clients. TeamViewer used to be king, but their changes in pricing and subscription made it a more costly choice every year. Also, TV can have performance issues here in China. I stumbled upon Getscreen.me, tried it, liked it, and deployed it for our 20 support engineers. Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-7117737/official_response/edit) Alban, thank you so much for such a detailed review! Current UserValidated ReviewerSource: Organic ![Egor U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Egor U.") EU Egor U. Bandmaster Small-Business (50 or fewer emp.) 9/7/2022 "Great remote access and support service" 4/5 What do you like best about Getscreen.me? I bought it mainly for remote customer support, and with the Quick Support option, it's pretty easy to do especially if you install their browser addon. And it does it quick and easy in just a few clicks Review collected by and hosted on G2.com. What do you dislike about Getscreen.me? It can be a bit overwhelming, but if you only focus on one feature that you really need, you can set it up and not worry about any other features. Support can be improved. It's only available via chat, which is never live. You have to leave them a message and then check back if somebody replies because you don't get an email notification of a new reply, and there is no sound notification in the browser. Replies may typically take up to 24 hours. And if you need quick help, you're out of luck. Still was not able to get the audio working with the remote customer. The documentation refers you to other sites for installing some audio plugins that can mess up your Mac audio settings. Not sure why we need to install and set up other audio plugins if when you do remote screen sharing via Mac Messages app, the audio connections are established automatically without any need for third-party plugins. Also, not all operators's computer desktop shortcuts are supported; for example, Command-Tab sill only works for the operator's computer and not for the remote customer's computer. Review collected by and hosted on G2.com. What problems is Getscreen.me solving and how is that benefiting you? You get quick and easy access to remote devices or your customers to provide support without a need for them to install the app and provide you with some code. Once you requested access to their machine via the link, you give them by email or SMS, they will just follow a couple of steps to accept the invite, and you will then see the connection is ready Review collected by and hosted on G2.com. Show More Response from Jeremy Milner of Getscreen.me [Editedit](https://www.g2.com/survey_responses/getscreen-me-review-7081907/official_response/edit) Egor, thank you for such a helpful and comprehensive review! Yes, we have work to do and we strive to improve all the time. Thank you for staying with us! Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which co-browsing solutions prevent sensitive data exposure while agents are collaborating with customers in a live session?](https://www.g2.com/discussions/which-co-browsing-solutions-prevent-sensitive-data-exposure-while-agents-are-collaborating-with-customers-in-a-live-session)[Which tool supports video communications for regulated industries?](https://www.g2.com/discussions/which-tool-supports-video-communications-for-regulated-industries)[Is Citrix DaaS actually worth it for virtual desktop infrastructure (VDI) for teams needing both ease of use and enterprise-grade security?](https://www.g2.com/discussions/is-citrix-daas-actually-worth-it-for-virtual-desktop-infrastructure-vdi-for-teams-needing-both-ease-of-use-and-enterprise-grade-security) [Ramco Aviation Solutions vs AMOS: which aviation MRO platform is worth it for maintenance teams managing FAA-regulated compliance tracking and scheduling?](https://www.g2.com/discussions/ramco-aviation-solutions-vs-amos-which-aviation-mro-platform-is-worth-it-for-maintenance-teams-managing-faa-regulated-compliance-tracking-and-scheduling)[Which property restoration management tools coordinate distributed crews and suppliers effectively?](https://www.g2.com/discussions/which-property-restoration-management-tools-coordinate-distributed-crews-and-suppliers-effectively)[Pros and Cons Details](https://www.g2.com/products/getscreen-me/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)