Fusion by Ensora Health Reviews & Product Details

We have been using Fusion Web Clinic for our multi-disciplinary, pediatric clinic for 8 years. Our clinic offers speech, OT and PT services. We find that the scheduling and documentation are so easy to use. The ability to customize frequently used phrases with their "quick phrases" features saves a lot of time. The SOAP notes are straight forward and easy to reference your previous session's notes.

We use the billing system of Fusion with an outside source for managing claim follow ups.

The system is easy to implement with a clinic as a whole as well as with new employees. We believe it is easy to integrate into a new setting.

We have used Fusion Web Clinic daily for eight years in our facility.

Their customer support is quick to respond when a ticket is submitted. When there is a rare issue with their system, you receive notice immediately with information on how they are resolving any problems. Review collected by and hosted on G2.com.

Some of the billing reports require us to pull Fusion's data and re-organize it in a spreadsheet so that it can be analyzed best.

It's also not equipped to report "hours" for therapists to pull for payroll reports as it is all referred to as session (no matter the length of the session). We see both 30-minute patients and 1-hour patients.

The patient statement formats are not the best as they are difficult for patients to read quickly and understand where payments are applied. Review collected by and hosted on G2.com.

We use Fusion daily and it is such a great EMR system. They have Amazing Customer Service!! Easy to talk or chat with an actual person to help with anything you need. We have used since 2020 and they walked us through everything. Implementation and Integration were so easy thanks to the great support staff. We offer ST and OT so the patient information is easy to access for each therapy. We have recommended Fusion to several other therapy practices and at least 3 have changed over to Fusion. Review collected by and hosted on G2.com.

I do wish there was a way to have different folders in the Files section. They do have a section for suggestions. Review collected by and hosted on G2.com.

Fusion is easy to use, especially for clinicians just beginning to use documentation software. It has a wide array of features, and documents are typically easy to generate. When I have been unable to generate a document I need, customer support is helpful.

I use Fusion typically 2-3 times per week with multiple clients. It is easy to switch between old notes and new notes that are pending, when needed. Overall, Fusion is incredibly easy to use and it has a great layout. Review collected by and hosted on G2.com.

The only difficulty I have had with Fusion is generating new goals. More options for how to score the goal may be beneficial, since I have had some that do not fit into a category. Review collected by and hosted on G2.com.

It is very user-friendly. I like how I can view the schedule when I open the application. It is easy to use on all platforms. Documents are safely and securely stored for retrieval. I used Fusion everyday with my clients. It is easy and quick to write reports and pull forward notes from the previous week. It only took me about 2 days to fully understand how to use Fusion in its entirety. The system has so many awesome features. I did not require the need for customer support. Implementing my data and notes from my sessions was extremely efficient. Review collected by and hosted on G2.com.

I loved everything about Fusion. I would highly recommend this system to a colleague. Review collected by and hosted on G2.com.

Fusion proves beneficial by ensuring that every aspect of our clinic's procedures is readily available and accessible through a user interface that is both bright and welcoming. Review collected by and hosted on G2.com.

Lately, I have encountered issues with opening scheduled appointments or having the Fusion system freeze on me in the middle of a note, which results in extra work needing to be done on my part. It was not always frequent but has been more so lately. Review collected by and hosted on G2.com.

It is a user-friendly interface, it is not complicated to learn how to use it. We received training on how to configure and implement the program. Review collected by and hosted on G2.com.

Regarding billing, when you enter to see the claim form, you cannot go to another claim directly, you must exit the claim and choose the next claim. Review collected by and hosted on G2.com.

I love the ease of fusion and how they have each section in tabs: I.e scheduling, billing and so forth. It's very easy to do billing out of and I love the ease of notes . Review collected by and hosted on G2.com.

Insurance take backs are a little hard. I hate that Fusion doesn't track how much of the deductible has been used or visits. You have to put a authorization in on every client that has a visit limit to make sure your not going over Review collected by and hosted on G2.com.

Fusin EMR is helpful because it is pediatric oriented and the layout of the evaluation result is easy to read. Review collected by and hosted on G2.com.

The biggest challenge I have is the functionality of the word banks and other drop down options. With the drop down options, you have to go back and forth to select and attach options. Same thing with the word bank, there isn't a way to see all the options at once and then select multiple options at one time. Review collected by and hosted on G2.com.

User accessibility, simple, and effective Review collected by and hosted on G2.com.

I wish there was a mobile app to use on the go. Review collected by and hosted on G2.com.

It's very user friendly, and does not require a lot of training/tutorials to understand it. The scheduling is simple, and charting our notes/charges has a good flow. The company is responsive to feedback and works to improve and add new features. Review collected by and hosted on G2.com.

I wish it had embedded intake paperwork. Review collected by and hosted on G2.com.