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Freshworks

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8,736 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshdesk

3,753 reviews

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Freshservice

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Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

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Freshsales

1,235 reviews

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshping by Freshworks

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Freshping is a simple Uptime & Performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage/down time alerts.

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Freshchat

499 reviews

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshstatus by Freshworks

370 reviews

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

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Freshteam by Freshworks

285 reviews

Freshteam is an applicant tracking software designed to help users streamline their recruiting process and find the best hires more efficiently.

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Freshcaller

132 reviews

Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

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Freshdesk for G Suite

28 reviews

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

Profile Name

Star Rating

6180
2161
238
76
83

Freshworks Reviews

Review Filters
Profile Name
Star Rating
6180
2161
238
76
83
Alex L.
AL
Alex L.
Coordenador de Service Desk na UNINTER
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to Use, Powerful Customization and Automation

It is very easy to use, and the customization and automation features greatly assist with daily tasks. The reporting tools also feature a great, intuitive interface for generating key metrics.
Saiyam S.
SS
Saiyam S.
ACCA Affiliate | Taxation (Self Assessment, MTD on Income Tax & CGT) | Bookkeeping & Financial Reporting | Founder - Deep Thinkers | M.Com
07/28/2026
Validated Reviewer
Review source: Organic

Freshdesk’s Clean, Easy Interface Makes Ticket Management a Breeze

What I like most about Freshdesk is how easy it is to use. The interface is clean, so it doesn't take much time to find what you're looking for. Managing tickets, tracking conversations, and collaborating with the team feels straightforward, which helps save time during a busy day.
Dr Lokesh K.
DK
Dr Lokesh K.
Salesforce Project Manager | Looking for Opportunity, Immediate Joiner | PSPO, SAFe Agilist, PSM, PMP | Securing & Scaling FinTech, Travel, Healthcare & E-commerce Platforms | End to End Development to Delivery
07/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

got 2 assignments via freshdesk

its good for part time assignments give extra earning

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH