--- title: Freshdesk Customer Success Reviews meta_title: 'Freshdesk Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Freshdesk Customer Success works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 22 scale: '5' date_modified: '2026-10-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Freshdesk Customer Success Reviews & Product Details

Profile Status

This profile is currently managed by Freshdesk Customer Success but has limited features.

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User Insights

Average based on 22 real user reviews.

Freshdesk Customer Success Integrations

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Freshdesk Customer Success Reviews (22)

Reviews

Freshdesk Customer Success Reviews (22)

4.5
22 reviews

What do users say?

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Mohammad A.
MA
Mohammad A.
Sales Trainer
Enterprise (> 1000 emp.)
"Great service"
4.5/5
What do you like best about Freshdesk Customer Success?

It's very helpful. I worked with Vedantu and Freshdesk is awesome. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk Customer Success?

Nothing much, a bit expensive. Other cheap options are also there in the market. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Informative and qualified content"
4.5/5
What do you like best about Freshdesk Customer Success?

Value towards the successful roadmap and acting as bridge to success Review collected by and hosted on G2.com.

What do you dislike about Freshdesk Customer Success?

Not experienced much so far as per my usage Review collected by and hosted on G2.com.

Questions about Freshdesk Customer Success? Ask real users or explore answers from the community

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GU
Guest User
•
Last activity over 3 years ago

Is customer success same as customer support?

0 Upvotes
1
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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

Freshdesk Customer Success Features
Customer Health Scores
Customer Monitoring
Customer Profiles
Churn Risk
Third-Party Integrations
Data Import & Export Tools
Workflow Capability
Categories on G2
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