--- title: Freshdesk Customer Success Reviews meta\_title: 'Freshdesk Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Freshdesk Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Freshdesk Customer Success Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshdesk Customer Success but has limited features. Are you part of the Freshdesk Customer Success team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshdesk Customer Success is a Customer Success Management platform that helps B2B companies maximize customer value. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshdesk Customer Success Community](https://www.g2.com/products/freshdesk-customer-success/discuss) Overview by Sunanda Jayanth Show More ## Top-Rated Alternatives [ ![HubSpot Service Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ ![Planhat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Planhat") Planhat 4.5/5(954) ](https://www.g2.com/products/planhat/reviews) [ View All Alternatives ](https://www.g2.com/products/freshdesk-customer-success/competitors/alternatives) ## User Insights Average based on 22 real user reviews. [Log in to unlock pricing and user insights](/login) ![Mohammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad A.") MA Mohammad A. Sales Trainer Enterprise (\> 1000 emp.) 1/18/2022 "Great service" 4.5/5 What do you like best about Freshdesk Customer Success? Its very helpful i worked with vedantu and freshdesk is awsome Review collected by and hosted on G2.com. What do you dislike about Freshdesk Customer Success? Nothing much bit expensive other cheap options are also there in market Review collected by and hosted on G2.com. What problems is Freshdesk Customer Success solving and how is that benefiting you? Sometimes delay in raising ticket ids. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 10/6/2021 "Informative and qualified content" 4.5/5 What do you like best about Freshdesk Customer Success? Value towards the successful roadmap and acting as bridge to success Review collected by and hosted on G2.com. What do you dislike about Freshdesk Customer Success? Not experienced much so far as per my usage Review collected by and hosted on G2.com. What problems is Freshdesk Customer Success solving and how is that benefiting you? Collab & Analytics Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Freshdesk Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshdesk Customer Success ](https://www.g2.com/products/freshdesk-customer-success/discussions/new) GU Guest User • Last activity over 3 years ago Is customer success same as customer support? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-customer-success-same-as-customer-support) [ View all Discussions ](https://www.g2.com/products/freshdesk-customer-success/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/freshdesk-customer-success/pricing) ##### ##### Freshdesk Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Third-Party Integrations Data Import & Export Tools Workflow Capability [ View More Features ](https://www.g2.com/products/freshdesk-customer-success/features) ##### Categories on G2 [Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) ##### Explore More [Which business process management tools handle cross-departmental workflows well and keep data flowing between teams without manual handoffs?](https://www.g2.com/discussions/which-business-process-management-tools-handle-cross-departmental-workflows-well-and-keep-data-flowing-between-teams-without-manual-handoffs)[Writeup](https://www.g2.com/glossary/writeup-definition)[Which bot platforms let you automate customer support and lead qualification without any coding or developer involvement?](https://www.g2.com/discussions/which-bot-platforms-let-you-automate-customer-support-and-lead-qualification-without-any-coding-or-developer-involvement) [What location intelligence system integrates with retail analytics platforms?](https://www.g2.com/discussions/what-location-intelligence-system-integrates-with-retail-analytics-platforms)[Most reliable EOR software for a growing service business](https://www.g2.com/discussions/most-reliable-eor-software-for-a-growing-service-business)[Pros and Cons Details](https://www.g2.com/products/freshdesk-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)