Freshdesk Customer Success Reviews & Product Details

Fresh Desk helped the customer success team that I managed with their day to day work and their customer support was easy to use as well. We used this daily on our team. Review collected by and hosted on G2.com.

I can't think of a negative- we had great support when we needed it and the team used the tool well. Review collected by and hosted on G2.com.

Ticketing system, interface, resolution procedures, analytics and reports, Data view, Grouping and individual assignment of tickets makes the task easy and productive Review collected by and hosted on G2.com.

Generic app layout and dashboard features could have been improved and added. Review collected by and hosted on G2.com.

The ease of raising ticket and automation of the entire process is something worth noticing, Review collected by and hosted on G2.com.

There is nothing to dislike. It is one of the best in the industry Review collected by and hosted on G2.com.

• 1 stop shop for everything related to a customer account [pulse, health, updates, calls, goals, action items, etc.]

• Dashboarding and Reporting capabilities are good. Can be customized according to specific requirements

• Increased visibility into important metrics like upsells, cross-sells, churn, ARR, expansion forecasting, etc.

• Email campaigns can even be sent from within FreshSuccess which is an awesome way to reply to tickets fast

• Easy to use / good UI and UX Review collected by and hosted on G2.com.

• Granularity into campaign metrics is missing

• At times, the tool hangs due to multiple integrations across the tech stack

• Automatic data capture of customers, at times, does not work correctly, especially in case of duplicates Review collected by and hosted on G2.com.

ability to track usage of the products

one tool that gives you all the info for an account Review collected by and hosted on G2.com.

certain features on the roadmap take more than the estimated eta Review collected by and hosted on G2.com.

Interface and user friendly. It is to understand even for newbie Review collected by and hosted on G2.com.

So far, nothing. As of now I am liking all Review collected by and hosted on G2.com.

One of my favorite things, from a business side, is the price. I think you get a lot of features for the pricing/month. I also like that there is a 'goals' page because it helps us grow as well as the client. Review collected by and hosted on G2.com.

Right now, there isn't much that I dislike. There are more features that I have used thus far, so I just need to get in there and figure out/try out everything included in the monthly package! Review collected by and hosted on G2.com.

It's help me to study my customer day to day behaviour and can analyse for future productivity work. It's best for b2b business where can management customer strange relationship. Review collected by and hosted on G2.com.

I don't have much experience with this tool but looking forward to develop there customer support service. Review collected by and hosted on G2.com.

Great user management with a friendly interface. Unfortunately, it lacked the automation features we were looking for. It may be the perfect fit for your team depending on your company size and reliance on automation. Review collected by and hosted on G2.com.

Triggers and automations were lacking. Integrations were also lacking compared to Zendesk. Channel integrations in particular were poor and needed a lot of improvement. Review collected by and hosted on G2.com.

Omnichannel can have almost everything in one place Review collected by and hosted on G2.com.

Text and chat need to open a new window to be handled Review collected by and hosted on G2.com.