Foodservice Suite Reviews & Product Details

The things I like about Foodservice Suite (FSS) are that it can be used in any restaurant, College Food Service, or Hospital Foodservice and give you recipe and nutrition information. You can use it to do inventory and pricing of products for sale. Review collected by and hosted on G2.com.

Things that they can improve are getting the product to integrate with Point of Sale Systems easier. Review collected by and hosted on G2.com.

Food Service Suite has many features that you can chose ala carte which is nice for because there are a lot of platforms that we do not need due to using other programs. We use Food Service Suite for our healthcare room service ordering program.

The tray monitor function is helpful, and probably my favorite function of the program. It allows us to monitor where a patient's tray is in the process whether being cooked, waiting for delivery, out for delivery, or delivered. This has been very helpful because in the past, trays would get "lost" and we did not know a patient had not eaten until much later. This function has almost eliminated that problem.

I also like that there are many avenues you can chose to use it. There is a web based version, you can use it on an iPad or a pc, and it's user friendly for the operators. My operators are older, and they were able to learn to use this program without an issue. Review collected by and hosted on G2.com.

My biggest frustration with Food Service Suite is although it has the ability to be great, it can feel clunky and old. There are functions within in the program that look like they are built, but when we ask about them, we are told, "oh, we don't actually have those built. The software looks like it can do that, but it can't."

We really need help with intakes, and the program has a place that says intakes, but it was just recently built. However, we can still not use it because another big issue is that Food Service Suite will not interface to the medical record. It receives messages, but will not send them. This alone makes many of the features in the program useless.

It is also necessary for workarounds in some cases because the program does not allow certain things. For example, you cannot delete things. Once created diets and rooms cannot be removed from the database, so you have to move them to the end of the list go get them out of the way. I really need a way to clean them up, so I am not scrolling for days to find what I need.

Building new menus are a night mare. You have to touch each individual item for each individual meal period. It takes hours of unnecessary work.

Although I love the tray monitor system, it would be nice if it was built more like a restaurant meal tracker. It would be great if the order appeared on the screen for our cooks so they could see any issues with tickets and produce them faster. It would also be nice to have a scan function.

My smallest complaint is that you cannot have the tickets print in different colors. Review collected by and hosted on G2.com.

I use the census report feature and en joy the fact that I am able to print out lists of patients by floor and that include diet and supplements. Review collected by and hosted on G2.com.

I dislike the somewhat disorganized method of adding food preferences to the patient's tray ticket. While there seems to be multiple ways to enter in notes, the process seems like it can be more user-friendly. Review collected by and hosted on G2.com.

The quality of the interaction among the staff working there. There are many ways to get what you want done Review collected by and hosted on G2.com.

It is a little antiquated in some respects and enhancements take a while and a lot of support Review collected by and hosted on G2.com.

If you are lucky enough to work for a corporation that can make the initial investment to purchase all the modules offered (FSS, NSS, RCS, Tray Monitor) you will avoid many headaches d/t workarounds. Review collected by and hosted on G2.com.

If purchasing individual modules, you will struggle to create a smooth workflow and will need to do multiple checks to prevent errors. Review collected by and hosted on G2.com.

Easy to use for specific patients. Nice easy way To set up food preferences, special diets, etc. as below I have some complaints but it's one of the easier programs I've used for this. Review collected by and hosted on G2.com.

It could look more appealing (looks very outdated). Also difficult to pinpoint exact food preferences/allergies at times. Review collected by and hosted on G2.com.

The layout is very user friendly and easy to navigate and use. Review collected by and hosted on G2.com.

The design is very old and is not aesthetically pleasing and very uncustomizable. Review collected by and hosted on G2.com.