My biggest frustration with Food Service Suite is although it has the ability to be great, it can feel clunky and old. There are functions within in the program that look like they are built, but when we ask about them, we are told, "oh, we don't actually have those built. The software looks like it can do that, but it can't."
We really need help with intakes, and the program has a place that says intakes, but it was just recently built. However, we can still not use it because another big issue is that Food Service Suite will not interface to the medical record. It receives messages, but will not send them. This alone makes many of the features in the program useless.
It is also necessary for workarounds in some cases because the program does not allow certain things. For example, you cannot delete things. Once created diets and rooms cannot be removed from the database, so you have to move them to the end of the list go get them out of the way. I really need a way to clean them up, so I am not scrolling for days to find what I need.
Building new menus are a night mare. You have to touch each individual item for each individual meal period. It takes hours of unnecessary work.
Although I love the tray monitor system, it would be nice if it was built more like a restaurant meal tracker. It would be great if the order appeared on the screen for our cooks so they could see any issues with tickets and produce them faster. It would also be nice to have a scan function.
My smallest complaint is that you cannot have the tickets print in different colors. Review collected by and hosted on G2.com.