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Follett Destiny Library Manager Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Follett Destiny Library Manager Reviews (434)

Reviews

Follett Destiny Library Manager Reviews (434)

4.3
434 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and efficient cataloging features of Follett Destiny Library Manager, which streamline library management tasks and enhance the experience for both staff and students. Many appreciate the intuitive interface that allows for quick access to resources and reports, although some find the reporting capabilities to be less user-friendly and sometimes frustrating.

Pros & Cons

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Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Small-Business (50 or fewer emp.)
"One-Stop Shop"
4/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Library Manager is perfect for me and my school as a one-stop shop for all things library. I use the program every day and I am not only able to quickly add new titles, I am also able to add 400+ books ordered from Titlewave in less than 5 minutes! I have been in this position for 2 years and found Follett Destiny very easy to pick up quickly and implement with my students. Any questions I had or issues I faced were all resolved within 24-48 hours by the responsive Follett Customer Service! Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

One thing that I wish was different about Follett Destiny Library Manager was the capabilities of viewing data within the system. Right now, I can see my library's data snapshot through Titlewave, but would love for it to be integrated into the Library Manager itself. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your positive experience with Follett Destiny Library Manager! We're thrilled to hear that the program has been a valuable tool for you in managing your school library efficiently. Your feedback about the data viewing capabilities is duly noted, and we appreciate your suggestion for integration within the system.

We understand the importance of having a seamless experience, and we are continuously working to enhance our platform to better meet the needs of our users. Your input is invaluable in this process.

Thank you for choosing Follett Destiny Library Manager!

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Follett Destiny Library Manager is Fabulous for School Libraries"
4.5/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Library Manager offers an efficient and user-friendly platform for managing library resources. It allows librarians to streamline cataloging, circulation, and inventory processes, saving valuable time. Students and teachers benefit from its easy-to-use search tools, enabling them to quickly locate books, eBooks, and other resources.

One standout feature is its cloud-based accessibility, which ensures that library data is secure and available anytime, anywhere.

Overall, Follett Destiny Library Manager fosters a more organized, accessible, and engaging library experience, making it an indispensable tool in the school library setting. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

While Follett Destiny Library Manager offers many benefits, there are a few downsides to consider:

The program can be expensive, especially for smaller schools with limited budgets. Ongoing subscription fees and potential costs for add-ons or technical support can add up.

New users may find the system overwhelming due to its extensive features. Proper training is often required, which can be time-consuming and may require additional expense.

While the platform offers many features, it lacks flexibility in customizing certain elements to meet specific school needs. Some users feel restricted by its rigid interface and workflows. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your detailed feedback on Follett Destiny Library Manager. We're thrilled to hear that you find the platform efficient and user-friendly for managing library resources.

We understand your concerns about the cost and complexity of the system. We continuously strive to improve our services and offer more flexible solutions to meet the diverse needs of our users. Your feedback is valuable in helping us enhance the user experience. If you require any assistance or have further suggestions, please feel free to reach out to our customer support team at 800.323.3397, option 2 or techsupport@follettsoftware.com. We appreciate your support and are committed to providing you with the best possible library management solution.

Mari M.
MM
Mari M.
School Library technician / Destiny administrator
Mid-Market (51-1000 emp.)
"Great functionality in a school library system."
5/5
What do you like best about Follett Destiny Library Manager?

Destiny is a very intuitive program to use at the start. The longer you use it, the more you discover it can do. I recommend not being afraid to click buttons and find out what each section does. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The help function is not helpful. The directions are hard to follow sometimes and it does not often answer questions. I have better luck just googling my question to find a good answer. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Hi Mari! Thank you for sharing your positive experience with Follett Destiny Library Manager. We understand the importance of user-friendly functionality and will take your feedback about the help function into consideration for future improvements. Your feedback is valuable to us!

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Does the job, but needs a few improvements"
4/5
What do you like best about Follett Destiny Library Manager?

The library management system is easy to navigate, and is usually reliable. I use it all day when checking books in and out, for inventory, and for library statistics. I also really like that there's a way to check books in and out if the internet goes out- even though I can't access the internet records. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The system does not stay logged in all day, which means that I have to log back in every time I return to my computer for a new class. Also, I have to click log in up to three times every time I want to log in using Google. (Sometimes it works after one login. I don't like being taken automatically to the site dashboard when I try to go to the back office. I know what page I want- and if I wanted to go there, I would have clicked that button. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for your review. We are happy to hear that our system has been beneficial for your library management. We apologize for the inconvenience of the login process and being directed to the dashboard. Your feedback will help us make necessary improvements for a better user experience, and I will be sharing these with our Follett Destiny team!

Verified User in Libraries
UL
Verified User in Libraries
Small-Business (50 or fewer emp.)
"Follett Destiny in the Elementary School Library"
5/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Library Manager is super user friendly. It is very intuitive and it is easy to train volunteers to use it. You can run many different reports and schedule reports such as overdue notices to go out at specific times. You can build your screen and reports to look and run however best fit your needs. When adding titles to your collection you can download MARC records or search for titles individually. The system will provide records for you when available. Destiny discover is great for students and super easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

Overall, I have very few "dislikes" about the system. My biggest complaint is that different records for the same book are chosen on different campuses. This is more of a user issue than a system issue. This can be prevented by using house records when adding individual titles. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for your review! We are so glad that you find Destiny Library Manager user-friendly and appreciate its features like customizable reports and easy implementation for volunteers. We understand your concern about different records for the same book on different campuses and appreciate your suggestion of using house records to prevent this issue. We're glad to hear that Destiny Library Manager is helping you keep your collection organized and streamline tasks like creating reports and managing inventory. Thank you for being a valued customer!

Kathryn N.
KN
Kathryn N.
Director of Library & Technology Integration
Mid-Market (51-1000 emp.)
"Follett Solutions is integral to our library operations"
5/5
What do you like best about Follett Destiny Library Manager?

Destiny Library Manager makes running my library possible. I love the efficiency of the reporting and the ease of use when onboarding new staff. I have used this platform for over 20 years and have been impressed with the way it has kept up with changing technologies, especially the new integration of AI. Customer support is responsive and provides support as needed. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The help documentation needs updating. It is not as easy to navigate as the software itself. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Hi Kathryn! Thank you for your positive feedback on Follett Destiny Library Manager! We are thrilled to hear that you find the reporting efficiency and user-friendly onboarding process valuable. Your loyalty over the past 20 years means a lot to us.

We appreciate your feedback on the help documentation and will work on improving its navigation. It's great to hear that Destiny is helping you stay connected with the other campuses and providing real-time data for library statistics. If you need any assistance or have further suggestions, please feel free to reach out. We are here to support you every step of the way!

Jennifer S.
JS
Jennifer S.
Library Media Specialist
Mid-Market (51-1000 emp.)
"Destiny Library Manager makes tasks easy and keeps everything organized and in one place."
4.5/5
What do you like best about Follett Destiny Library Manager?

As a Library Manager user the program is easy to use for most tasks. I use it every day in the library and show students how to use it as well. It helps keep things organized and allows me to do tasks quickly by running reports, such as who has overdue books or to print barcodes or spine labels. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

There are a few areas that have settings that are difficult to get around. Because I am a user and not an administrator I sometimes have to go through admin to get things changed that I'd like to be able to do myself. There are some instances in which it is difficult to find the right place to do what I'm looking for, but it's relatively rare that occurs. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

We're glad to hear that you find Destiny Library Manager easy to use and helpful for keeping your library organized. We appreciate your feedback about the settings and navigation, and we'll take it into consideration for future improvements. Our tech team is always here to help address any of those issues as well. You can reach them at 800.323.3397, option 2 or techsupport@follettsoftware.com. Thank you for your reivew!

Joy S.
JS
Joy S.
Bibliotecaria
Small-Business (50 or fewer emp.)
"It is an intuitive, easy-to-use, and highly versatile platform, adapted to our needs."
5/5
What do you like best about Follett Destiny Library Manager?

What I like most about Destiny Library Manager is its ease of use and user-friendly interface, which allows us to catalog texts in a simple and precise manner. As for user service, it offers very valuable resources like WebPath Express, which facilitates safe online searches for our users. Additionally, Titlewave is another exceptional tool that enhances the visual experience when searching for texts, making the process more interactive and appealing. Destiny also allows us to record loans quickly and efficiently, and provides excellent functionality to evaluate the entire book collection comprehensively. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I don't find anything in particular that I dislike about Destiny Follett. However, I would like to see the incorporation of AI-based tools, such as personalized book recommendations based on borrowing history, automatic creation of book clubs by age groups, or book suggestions based on common interests. Additionally, an AI that optimizes the bibliographic collection, analyzes reading trends, and manages loans and reminders automatically would further enhance the experience for users and administrators. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

We're thrilled to hear that you find Follett Destiny Library Manager intuitive and versatile. We're constantly working to improve our services, so we appreciate your feedback about incorporating AI-based tools for personalized book recommendations and automated collection management. We'll definitely take your suggestions into consideration for future updates.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Destiny is for you."
4.5/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Library Manager provides our schools with an easy and effective way of tracking our library inventory. It is easy to train our media aides on the system's basic functions and how to navigate, which is essential due to the turnover rate we experience in that position. From an administration standpoint, I appreciate being able to run various reports and having the ability to view each school's dashboard to have a quick view of where they stand. I am looking forward to the winter rollout and the AI features that are built-in. It looks like it will be easier to generate specific reports. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

In order to get specific information built into a report, I often have to research (YouTube or Google) how to set the necessary parameters in order to get the desired results. The reports side of things isn't always user friendly; however, I am looking forward to the new AI features, because it seems like it may be easier to generate reports that are meaningful to the work I'm doing in our libraries. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your experience with Follett Destiny Library Manager! We're thrilled to hear that the system has been beneficial in tracking your library inventory and providing essential reports. We appreciate your feedback on the user-friendliness of the reports and are excited for you to explore the new AI features coming in the winter rollout, which aim to simplify report generation.

We understand the importance of easily accessing specific information and will take your feedback into consideration for future enhancements. If you encounter any challenges or have suggestions for improvement, please feel free to reach out to our support team: 800.323.3397, option 2 or techsupport@follettsoftware.com. We're here to assist you and ensure you have a seamless experience with Follett Destiny Library Manager.

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Destiny Listens: I am so excited to use the new Unified Navigation 22.5"
5/5
What do you like best about Follett Destiny Library Manager?

I am a district level user and I have been in need of running whole district weeding and circulation reports. With this new update 22.5, they have added that feature as well as a District Wide Collection Analysis! I can't wait to get my eyes on that data! My media specialists use Destiny every day and I know these new updates will help us all. I also love how we can personalize the Destiny Discover Home Page for students at each school site with configurations of top circulated titles, new titles for checkout, or search by subject. I have been asking for more options for district users and they listened. Thank you Destiny! Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

One of the biggest struggles is remembering how to access different reports and what options to select to gather the correct data. If you don't run that report often, you forget the breadcrumbs to select to get it to populate correctly. I am hoping with the new AI integration, that will be alleviated. I can say, when I call for customer support, the Destiny expert on the line is always helpful and great at problem solving. So, if you are in need of support, don't be afraid to call. They are very knowledgeable and can troubleshoot with you if you are having trouble implementing tools or reports. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your excitement about the new features in Unified Navigation 22.5! We are thrilled to hear that the District Wide Collection Analysis and district-level weeding and circulation reports are going to be beneficial for you and your team. We appreciate your feedback about the challenges in accessing different reports, and we are continuously working to improve user experience, including through AI integration. We are glad to hear that our customer support team has been helpful to you. If you ever need assistance or have suggestions for further enhancements, please don't hesitate to reach out at: 800.323.3397, option 2 or techsupport@follettsoftware.com. We are committed to providing you with the best possible experience with Follett Destiny Library Manager. Thank you for being a valued customer!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

6 months

Average Discount

7%

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