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Follett Destiny Library Manager Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Follett Destiny Library Manager Reviews (434)

Reviews

Follett Destiny Library Manager Reviews (434)

4.3
434 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and efficient cataloging features of Follett Destiny Library Manager, which streamline library management tasks and enhance the experience for both staff and students. Many appreciate the intuitive interface that allows for quick access to resources and reports, although some find the reporting capabilities to be less user-friendly and sometimes frustrating.

Pros & Cons

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JB
Jessica B.
Library Media Specialist
Small-Business (50 or fewer emp.)
"Excellent Customer Service"
5/5
What do you like best about Follett Destiny Library Manager?

I love how titles that I purchase through Follett easily import into Destiny cataloging and that they keep track of what books that I currently have. I can create lists of wished for items and can trust their reviews and "The Best of Titlewave" collections. If I have a few books with binding issues, I can easily email the customer service department and they quickly send me a replacement. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I wish I could limit search filters to include 2 binding types. Sometimes, I prefer Follett Bound but would like to look at Hardback books too to compare. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Hi Jessica! So great to hear about your positive experience with our customer service and the ease of importing titles. We understand your feedback about the search filters and will explore ways to improve this feature for your convenience. Thank you for being a Follett Destiny customer!

Christina A.
CA
Christina A.
Library media specialist
Mid-Market (51-1000 emp.)
"Reliable Old Friend"
4.5/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Library Manager is simple and easy to learn, teach, and use. For the most part, it connects well with our SSO to update the latest student information. As a daily user of Destiny, I find that the features I need are almost always easy to find. If not, the support I receive from the company provides quick solutions. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I wish importing student photos was simpler and could be done when connected to our LMS. One big pet peeve in trying to teach others to use Destiny is that the back arrow gives the user an error then it's multiple steps to get back into the needed display. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your feedback on Follett Destiny Library Manager! We're thrilled to hear that you find it simple to learn and use, with helpful support when needed. We appreciate your suggestions for improving the photo importing process and the back arrow functionality. Your insights are valuable for our team to consider for future updates. We're glad to hear that Destiny helps you efficiently track circulation stats and library trends. If you have any further suggestions or encounter any issues, please feel free to reach out to us: 800.323.3397, option 2 or techsupport@follettsoftware.com. We're here to assist you and ensure you have a positive experience with Follett Destiny Library Manager.

AW
Angela W.
Library Media Specialist
Small-Business (50 or fewer emp.)
"Follett Destiny Gets the Job Done"
5/5
What do you like best about Follett Destiny Library Manager?

I love that it is so easy to use. As a first year school librarian, I found it easy to find what I needed. I also like that most features have a button for tutorials or frequently asked questions for when I have no idea how to do something. I use Follett Destiny every day, so it has become a very large part of my day. It is very easy to get my book vendors my catalog information when I am ordering materials, which saves me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I really don't have anything I dislike about Follett Destiny. I truly have only had positive interactions with the manager. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

H Angela, thank you for sharing your positive experience with Follett Destiny Library Manager! We're thrilled to hear that you find it easy to use and that it has become an essential tool for your daily tasks as a school librarian. We're glad to hear that the tutorials and FAQs have been helpful for you.

If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to our customer support team at 800.323.3397, option 2 or techsupport@follettsoftware.com. We're here to help ensure that your experience with Follett Destiny continues to be positive and beneficial for maintaining your elementary school library collection. Thank you for choosing Follett Destiny!

Rahadel V. D.
RD
Rahadel V. D.
school librarian II
Small-Business (50 or fewer emp.)
"excellent support service"
5/5
What do you like best about Follett Destiny Library Manager?

We've been using Follet Library Manager for almost 10 years. We've transitioned from on site server to using their cloud server services. Our onsite server was struck by thunder twice and I was worried we' re gonna be back to square one. Luckily, their excellent tech support managed to retrieve the data. When we are offered about their cloud service I didnt even think twice to avail. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

one thing i need is a monthly report option on which titles are added and when. i need a report for the whole mechanical process. from encoding /receiving, collating, stamping, cataloging and so on. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for your positive feedback on our support services and for being a loyal customer for almost a decade! We're thrilled to hear that our tech support team was able to assist you during a challenging time. Your suggestion for a monthly report option is valuable, and we will consider adding this feature to enhance your experience further.

Ensuring that you can easily track and share your library holdings with faculty is a top priority for us, and we're glad to hear that Follett Destiny Library Manager is helping you in this aspect. If you have any more suggestions or feedback, please feel free to reach out. We appreciate your support and look forward to continuing to serve your library needs.

Ana K.
AK
Ana K.
Librarian
Small-Business (50 or fewer emp.)
"Good for school districts"
4/5
What do you like best about Follett Destiny Library Manager?

I like that I can personalize the home page, and add links to the catalog titles. I like adding book reviews, book resumes and videos of the author. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I don't like that some boolean searches get no or few results, even when the query was input correctly. Also, not all subjects and authorities are activated, so often someone looking for titles in the series or same author are unable to do so. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your experience with Follett Destiny Library Manager. We're pleased to hear that you find the customization features beneficial for your school catalog. We understand your concerns about the limitations of boolean searches and the activation of subjects and authorities. Your feedback is valuable to us, and we will use it to make improvements to our system for better search results and access to all titles. We appreciate your input and your continued support.

Taahira R.
TR
Taahira R.
Teacher
Enterprise (> 1000 emp.)
"Reliable Organized Database"
5/5
What do you like best about Follett Destiny Library Manager?

Tracking inventory on campus and checking in and out books seamlessly Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I wish I could modify the settings and set emails to send receipts Review collected by and hosted on G2.com.

Jessica S.
JS
Jessica S.
Library Media I
Enterprise (> 1000 emp.)
"Great!"
5/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Suite is user-friendly. I use it all day Monday- Friday and I can always count on it to work. It works seamlessly with my day-to-day tasks. I rarely need customer support and when I do they are always there to help me. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

Some finer details like Textbooks are resources and a few ways to do things have changed BUT the new ways are easy to learn and helpful! Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

We're thrilled to hear that you find Follett Destiny Suite user-friendly and reliable for your day-to-day tasks. Our team is dedicated to providing excellent customer support, and we're glad to hear that you've had positive experiences when reaching out to us.

Amy L.
AL
Amy L.
Media Specialist/Teacher Librarian
Mid-Market (51-1000 emp.)
"It's the industry leader for a reason"
5/5
What do you like best about Follett Destiny Library Manager?

I've used Destiny Library Manager for about 23 years as a public K12 librarian. Over the years I've watched Follett grow, adapt, advance, and become the primary system for K12 library management. Destiny can do almost anything I need for my school and library. It's integration with Titlewave is a nice addition. Destiny Discover has been a wonderful addition that is much more appealing to patrons and far easier for children to navigate since it's similar to the interface one would find on a streaming service. The few times I've had to call, Follett tech support is always great. In fact the entire Follett team from sales to tech support to the folks processing orders in the warehouse are great. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I really have no complaints with Library Manager; it does everything I need and more. My biggest frustrations with Destiny are caused by the restrictions my own district places on my level of access so it's not the fault of Follett! Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Hi Amy! Thank you for your kind words! We're glad to hear that Destiny Library Manager has been able to meet your needs and that you've had positive experiences with our team. Thank you for being a long-time customer, we are so grateful!

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Software Desperately in Need of Updates"
1/5
What do you like best about Follett Destiny Library Manager?

The Destiny Discover interface is great for students because of the way it features book covers and call numbers. It works best on a computer or chromebook vs the app. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I use Destiny Library Manager every day. I teach others how to use it - both adults and students. I rely on it for essential reports that impact funding.

I've used Destiny Library Manager since 2008. In that time, little has changed in the administration side, or the "Back Office". Follet's approach to updating the Destiny Library Manager typically involves adding a whole new layer, and even interface, instead of tackling the areas where we need it most - the administration side.

Soon, the company will open in its new AI integration, which I imagine will again contain another layer (interface) to learn....instead of truly incorporating it into the back office. Much of the updates needed in the administration are basic, such as the navigation or the way functions are grouped. Thankfully, the tech support team is kind and patient and they don't mind my weekly phone calls.

But...truly...hours upon hours could be saved if the company would consider a rehaul of the back office. I've had so so so many conversations with other school librarians about this.

I use Destiny Library Manager every day. I teach others how to use it - both adults and students. I rely on it for essential reports that impact funding.

*I know we can request enhancements. We simply don't have the time to do that work for you. We'd like your team, who understand architecture and design, to take that on. Thanks!* Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your detailed feedback about your experience with Follett Destiny Library Manager. We appreciate your insights on the areas that need improvement, especially in the administration side. Your feedback is valuable to us, and I would love to connect with you so we can ensure to escalate this, as we value all of our customer feedback. Please reach out to me at my email: adoherty@follettsoftware.com. I am here to help!

Cassie W.
CW
Cassie W.
English Teacher/Library Media Specialist
Mid-Market (51-1000 emp.)
"Never had an issue"
5/5
What do you like best about Follett Destiny Library Manager?

I have utilized the patron history more than I thought I would. Often times, my students only remember very few details about the book, let alone the title or author. Being able to look back at what books they read previously is amazing. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I recently needed to know the average age of my books and couldn't access it until after school hours because of how the historical summary is set up. I forgot for like four days since I typically leave right after school and would remember the next morning after the time window had closed again. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your positive experience with Follett Destiny Library Manager! We're thrilled to hear that the patron history feature has been so helpful for you and your students. We appreciate your feedback about the difficulty in accessing certain information after school hours and apologize for any inconvenience this may have caused. We will certainly look into improving the accessibility of such data for our users. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out to us at 800.323.3397, option 2 or techsupport@follettsoftware.com. We're here to assist you and ensure you have a seamless experience with our system.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

6 months

Average Discount

7%

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