Perfect user interface, helps intuitive process discoveries. Very good support from Fluxicon team.
What do you dislike?
Deeper analyses, additional attribute filtering are missing. No auto-discovery (API based), but it is strategically so.
Recommendations to others considering the product
My recommendation: Before implementing an automated process mining desktop - in order to understand and highly leverage it's value - start using manual discovery, introducing Disco or similar. Develop first the culture, see the real benefits and only pay for highly integrated automated tools (digitalization) afterwards. Iterate this when plan to add new business areas under the process mining umbrella.
What business problems are you solving with the product? What benefits have you realized?
Customer care process (high value 100k+EUR/year), agile development process (low value 1-10kEUR/year)
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