Recommendations to others considering Disco:
My recommendation: Before implementing an automated process mining desktop - in order to understand and highly leverage its value - start using manual discovery, introducing Disco or similar. Develop first the culture, see the real benefits and only pay for highly integrated automated tools (digitalization) afterwards. Iterate this when planning to add new business areas under the process mining umbrella. Review collected by and hosted on G2.com.
What problems is Disco solving and how is that benefiting you?
Customer care process (high value 100k+EUR/year), agile development process (low value 1-10kEUR/year) Review collected by and hosted on G2.com.