Fixitize Reviews & Product Details

Good system, runs our shop without needing extra tools on the side. The booking widget on our website is what we use most. Customers pick a time, add their device and issue, and it lands straight in the schedule with everything filled in. We used to take bookings over phone and messages and copy them in by hand, so things got missed. Now I open the calendar in the morning and the day is already laid out, with jobs assigned to whoever is free. Payments fit in nicely too. We were already on Square at the counter, so having it integrated meant we didn't have to change how we take card payments. For customers who aren't in the shop, we send a Stripe payment link for the deposit, and it shows up against their job automatically once paid. No more asking "did you pay already?" at pickup. Setup was quick and the team got comfortable with it in a day or two. Pricing is reasonable for a small shop, and support has been helpful whenever we emailed. Review collected by and hosted on G2.com.

Nothing major. Works well for how we run things, and they keep adding new stuff. The Square integration was something we'd been waiting on, so it's good to see them delivering. Review collected by and hosted on G2.com.

It keeps our whole shop in one place, from repair tickets and multi-item work orders to automated SMS and email updates, inventory and staff scheduling. The integrated Square terminal makes checkout quick, and Stripe links let customers pay remotely with everything landing on the right job. Leads from WhatsApp and Messenger come straight into the system, and every customer’s history is there when we need it, which saves us a lot of time. Setup was easy with help from the support team, and they keep adding features based on our feedback. Review collected by and hosted on G2.com.

Nothing to dislike. what is there does the job. Review collected by and hosted on G2.com.

Overall its a solid system, covers our full repair workflow in one place. What helped most is the automated notifications. We set up templates once for each stage and now they fire automatically as jobs move through. Before this we were messaging customers manually all day, that's gone now and its saved us hours every week. Unexpected benefit is fewer people walking in just to ask about status. UI is clean, team was up and running in a few days with no training. Stripe payment links are handy for remote collections, payment comes back tied to the right job. Performance has been reliable even on busy days and for a small shop the pricing makes sense. Support replies to emails fast and follows up. Review collected by and hosted on G2.com.

Not much to dislike, it works well for what we need. A few more integrations would be useful down the line but nothing that affects our daily work. Review collected by and hosted on G2.com.

Fixitize has allowed us to actually track repairs the way that is best for our shops workflow. The feedback section has been awesome as the development team is constantly taking our feedback and implementing it very quickly for things that make our workflow more customized. Being able to see the statuses of our repairs has been a game changer for us. Pricing is great as we are a small business and many of the other options that might work are way out of our price range. The web interface has an easy look and its very easy to find your way around. The owner of the company gave an amazing tour of the software before we purchased and made it really easy for us to get going very quickly. Review collected by and hosted on G2.com.

Fixitize is a newer platform so there are still things in development but that hasnt stopped us from fully implementing into our shop. Review collected by and hosted on G2.com.

We get a lot of customers bringing in several devices and previously that meant several separate jobs, several separate invoices and a lot of room for mistakes. Now its one job with everything itemized properly underneath with better UX. Second, the employee scheduling. We can see availability, assign work accordingly and track the performance of the team. Pricing is very fair and Integrations are helpful. Support has been responsive whenever we've reached out. Review collected by and hosted on G2.com.

Still a developing platform with more features on the way. Nothing that has stopped us using it fully. Review collected by and hosted on G2.com.

I love Fixitize because it lets me run my business all in one place. It’s great for customers to enter their device information, and then the system starts the estimate process automatically without me having to do anything. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike. There are just a few areas I still need to get familiar with, and I’m still learning my way around them. Review collected by and hosted on G2.com.

Easy to use from day one and flexible enough to set up the way we work. No training needed, the whole team was comfortable quickly. Covers our operations well and everything is visible in one place. Support team is great, they respond fast and listen to what we say. Good value for a small repair business. Review collected by and hosted on G2.com.

No complaints about the current features, everything works well for us. The team is working on expanding the product further which we are excited about Review collected by and hosted on G2.com.

Simple and flexible. I can customise ticket forms and fields to match exactly how my business works. Doesn't require any training. Perfect for someone like me who has growing business needs. Review collected by and hosted on G2.com.

Some third-party apps that I have used with other software are not there, but still sufficient enough at its own. Review collected by and hosted on G2.com.

It’s a fantastic tool that helps me keep my repair work organized on a daily basis. I can easily create new work orders and add item information, services, issues, notes, and parts required for each job. It has a built‑in tracker that lets customers check their work orders directly from my website. I also love the work‑order form customization, as I can adjust it to fit my repair workflows. Surprisingly, my team also finds it very easy to use. Overall, it has made my business much more organized. Review collected by and hosted on G2.com.

Everything works well, but there are some tasks that require a few extra clicks. It’s manageable, but if those processes were simplified, it would be quicker to use. I’d also love to see integrations with some of the other software I use. Review collected by and hosted on G2.com.

Fixitize for the price point, offers an expectational POS features, that becomes really essential to aiding our business in its inventory management, work orders and work flow Review collected by and hosted on G2.com.

No major complaints for fixitze, only feedback is we're waiting for more integration with other commons apps such as square integration, but we understand that it will take time for a quality product Review collected by and hosted on G2.com.