--- title: Firmex Virtual Data Room Reviews meta_title: 'Firmex Virtual Data Room Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 93 reviews by the users' company size, role or industry to find out how Firmex Virtual Data Room works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 93 scale: '5' date_modified: '2026-07-17' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Firmex Virtual Data Room Reviews **Vendor:** Datasite **Category:** [Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr) **Average Rating:** 4.6/5.0 **Total Reviews:** 93 ## About Firmex Virtual Data Room More deals, diligence, and compliance gets done in Firmex data rooms. With over 20,000 new rooms opened yearly, thousands of businesses manage highly sensitive projects and processes with Firmex. Our robust and secure data rooms and industry-leading customer service give you control over your critical documents. Firmex's flexible pricing is unique with an unlimited data room subscription or per-use transaction pricing. SOC 2, GDPR, HIPAA compliant. SSO, API and Redaction. ## Firmex Virtual Data Room Pros & Cons **What users like:** - Users find the **ease of use** of Firmex Virtual Data Room remarkable, allowing anyone to navigate it effortlessly. (19 reviews) - Users value the **secure sharing** capabilities of Firmex, noting its reliability and intuitive document upload process. (9 reviews) - Users find Firmex Virtual Data Room **intuitive and easy to manage** , enhancing efficiency for both beginners and experts. (8 reviews) - Users appreciate the **granular permissions** of Firmex Virtual Data Room, providing enhanced control and security for document access. (7 reviews) - Users value the **proactive customer support** of Firmex, making it easy to resolve issues and find features. (7 reviews) - Users value the **ease of document management** in Firmex Virtual Data Room, appreciating its user-friendly setup and tracking features. (7 reviews) - Users praise the **navigation ease** of Firmex Virtual Data Room, finding it user-friendly and simple to manage documents. (7 reviews) - Tracking Activity (7 reviews) - Users appreciate the **user-friendly interface** of Firmex, facilitating easy document management and quick onboarding for new users. (6 reviews) - Users value the **robust security** of Firmex Virtual Data Room, ensuring their data remains safe and protected. (5 reviews) **What users dislike:** - Users find the **poor UI design** challenging, especially when navigating and reorganizing folders within Firmex Virtual Data Room. (5 reviews) - Users find the **navigational challenges with large folders** can slow down workflow and hinder experience. (4 reviews) - Users experience **slow performance** when navigating large folders, which can hinder efficiency and ease of use. (4 reviews) - Users face a **learning difficulty** with navigating large folders and understanding permission structures in Firmex Virtual Data Room. (3 reviews) - Users note **limited customization options** , which can restrict flexibility and adaptability within the Firmex Virtual Data Room. (3 reviews) - Users find the **access control process non-intuitive** , often struggling with file permissions and document management. (2 reviews) - Inadequate Reporting (2 reviews) - App Functionality (1 reviews) - Users often face **download issues** with Firmex, including slow loading times and difficulties in transferring files. (1 reviews) - Users find the **cost prohibitive** especially with multiple mandates or large GB files, impacting overall value. (1 reviews) ## Firmex Virtual Data Room Reviews ### 1. Firmex Review and Area of Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Mo A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Firmex Virtual Data Room?** Firmex is one of the most secure and user friendly data room for sharing documentation with external firms. the customer service is amazing. **What do you dislike about Firmex Virtual Data Room?** Searching the documents is required a big improvement. Also, I would recommend to add a feature to rev up the new uploaded documents and archive the old revision with the same content. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** NA **Official Response from James Le huquet:** > Thanks for the feedback on how we are one of the most secure VDR platforms in the industry, always great to hear. As for our search functionality we have OCR capabilities which is the industry standard for searching through texts of the document. As well as a version control tool that will version the latest documents and allow you to track changes from the original version to the latest version. I am intersted to know if those were features you utilized or if you had another feature in mind, feel free to reach to me at james.lehuquet@firmex.com to connect. Thanks again! ### 2. Great Data Room Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Firmex Virtual Data Room?** Firmex is easy to administer, has great customer support and hight levels of security **What do you dislike about Firmex Virtual Data Room?** potential integrations with platforms like HighQ would be helpful **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** ease of collaborating on documents with third parties while maintaining ethical and security walls **Official Response from James Le huquet:** > Thansk for the feedback on the ease of use and the level of support we offer, as we pride ourselves on having the best support in the VDR industry. As for integration with High Q, as they are a competitor of Firmex it wouldn't be in both companies best interests. We do offer API's for our clients to integrate with our software tools in their tech stake. ### 3. very easy to understand and use **Rating:** 4.0/5.0 stars **Reviewed by:** Cathleen C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Firmex Virtual Data Room?** very easy to understand and use. so third party can have quick access to the data room. good Customer support **What do you dislike about Firmex Virtual Data Room?** The annual fee. and it is hard to download everything in bulk if we just want to archive old file. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Share with third party. set up different access right **Official Response from James Le huquet:** > Thanks for the feedback on how easy it is to understand and use, we pride ourselves on having a very intuitive platform. The annual fee, I would need more clarification on that as we offer an annual unlimited data room subscription option that allows you to open data rooms on demand with no limitiations on quantity of rooms. I have included an article from our support page about bulk download, happy to set up a call wtih my support team to walk you through this as well. Feel free to reach out to me at james.lehuquet@firmex.com. Thanks. ### 4. Great low-cost VDR with great functionalities! **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Firmex Virtual Data Room?** It's cheaper than other VDRs and offer almost the same functionalities. Very user friendly. **What do you dislike about Firmex Virtual Data Room?** Some functionalities are too simple / not as powerful compared to other VDRs. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Great to control flow of information in M&A processes. **Official Response from James Le huquet:** > Thanks for the feedback, we offer a top tier platform at a mid-market price as well as not offering per page pricing which is very difficult if not impossible to predict. As for our functionality we have all of the features you are looking for and then some when running a due diligence process. We are one of the only providers to offer an unlimited data room subscritpion model in which 70% of our clientele are using. I am interested in understanding what features we offer that are too simple and perhaps I can shed some light on that. Feel free to reach out to me directly at james.lehuquet@firmex.com. ### 5. Secure and Easy Transfer in a Collaborative Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Firmex Virtual Data Room?** Quick easy upload and download of documents. I also think it is easy to navigate. I must also say customer service makes this platform stand out from other platforms that I use. **What do you dislike about Firmex Virtual Data Room?** I am a little frustrated with the storage size alotments in comparison to the cost. Especially when just transferring docs for short term use. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Firmex solves all security issues with transferring documents and I provides reports to track usages. **Official Response from James Le huquet:** > Thanks for the feedback as it sounds like you had a great user experience while using Firmex, from the upload/downlaod experience to the customer service we provide. As for your frustration with pricing, we do offer pro-rated pricing for storage for short term needs or the ability to take the information down without being billed. Compared with other providers who do not offer this flexibility and will bill you the full amount immediately without any warnings. ### 6. Very secure and robust **Rating:** 3.0/5.0 stars **Reviewed by:** Daphne O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Firmex Virtual Data Room?** The reporting side is great so I can see who has accessed what and also security of restricting print and download **What do you dislike about Firmex Virtual Data Room?** Not being able to use for video content and also issues with excel files **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Fundraising and disclosures. Great for know who has seen what **Official Response from James Le huquet:** > Thanks for the feedback on the reporting capabilities so you can have visibility into user activity within the site. We are exploring ways to have video content displayed in our viewer, for now video, audio and images can be uploaded and downloaded through the platform still. In terms of excel files I'd be very interseted in understanding what issues you experienced, feel free to email me at james.lehuquet@firmex.com to connect. ### 7. Efficient and Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Head of IT and security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Firmex Virtual Data Room?** Its easy to manage all sensitive data for sharing with users for collaboration or official documents, its great that is can add a watermark and the administration of users is easy **What do you dislike about Firmex Virtual Data Room?** Nothing really Would be nice if documents could be shared liek drop box for certain occasions where a one off drop off collection could be used for a lower cost **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** It allows us to share sensitive of restricted fiels with people such as share holders where privacy is key but also the control of the documents being shared and a log of activity **Official Response from James Le huquet:** > Thanks for the great feedback on your user experience while using Firmex for your data room needs. We pride ourselves on being one of, if not the easiest to use platform in the industry. As for your comment about sharing a link similar to dropbox, one major issue with that is lack of security as that link can be shared with whoever with no accountability. Because we offer a secure platform with robust reporting, you can see if any nefarious actors are in your data room sharing information they shouldn't be with unknown parties. That and having the ability to apply a dynamic watermark to all documents is paramount in maintaining absolute security around your documents. We thank you for your business and look forward to continually working with you on future data room needs. ### 8. Easy to use and efficient data room **Rating:** 5.0/5.0 stars **Reviewed by:** Igor S. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Firmex Virtual Data Room?** Ease of use, excellent tech support, very easy implementation **What do you dislike about Firmex Virtual Data Room?** Nothing, really. Have not encountered any problems **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Providing access to potential partners and investors. Secure store and organise essential data **Official Response from James Le huquet:** > Thanks for the feedback on our ease of use, support team and onboarding. It's always great to hear those pieces of feedback to bring back to the teams. We look forward to continually working with you on your VDR needs! ### 9. Easy Hosting Process for DealFlow Information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Firmex Virtual Data Room?** Pretty easy to use....easy to transfer files and set up folders. **What do you dislike about Firmex Virtual Data Room?** Took me awhile on how to share a file....basic list serve file arragement not overly creative in design. Add videos within Help to show how to do things. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Providing buyers information on a deal **Official Response from James Le huquet:** > Thanks for the feedback on the ease of use of the platform. We do offer in app pendo guides that show features for first time users. We also offer 24/7 support and training for all users that need assistance, as it is all in-house support staff. I added a link to our support page that has video's and tutorials that you may find valuable as well. Thanks again and we look forward to working with you on future engagements. ### 10. Great, Secure dataroom experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Firmex Virtual Data Room?** The ability to add watermarks to specific indexes and the ability to show/hide documents to certain groups **What do you dislike about Firmex Virtual Data Room?** The bulk download and addition of users can be cumbersome. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** it provides me with a secure database to upload confidential documents for clients and / or prospective buyers. **Official Response from James Le huquet:** > Thanks for the review, we always recommend our clients to enforce the dynamic watermark that is embedded on documents whether downloaded, viewed or printed and can be applied on both office & PDF documents. I have referenced bulk download content links to our online Knowledge Base for your reference. Feel free to reach out to discuss further as I can have our support team walk you through these features. My email is james.lehuquet@firmex.com, thanks. ### 11. 5 Stars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Firmex Virtual Data Room?** Super easy to use... good interface. Never have issues with it being down. **What do you dislike about Firmex Virtual Data Room?** There are no downsides. It is easy to use and all users have a good experience with it. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** M&A dataroom **Official Response from James Le huquet:** > Thanks for the great review, as it's always great to hear another successful user experience like yours while using Firmex. We look forward to continually working with you on your data room needs. ### 12. great dataroom product, easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Firmex Virtual Data Room?** organized dataroom which is simple to use, not overly complex. can setup a dataroom in a matter of minutes. **What do you dislike about Firmex Virtual Data Room?** the Reports function is difficult to use. i.e. monitoring upload/download activity. some important features are buried, like when you want to change the email frequency settings. hard to find **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** central folder to provide access to files and allow multiple people from various organizations to access and/or restrict **Official Response from James Le huquet:** > Thanks for the feedback on the product and having a positive experience while using Firmex. Our service level response time is one of, it not the quickest in the VDR industry as we understand a data room need can be immediate. As for the reporting function, I have included some links to our support knowledge base page as this can help. We also offer 24/7/365 support for all users in Firmex, I do encourage users to contact our support to understand why they are award winning year after year. ### 13. Helpful, but some difficult UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** Very customizable, easy to run it in any way you like. I like being able to "copy" group permissions, it makes adding new groups / permission management simple. **What do you dislike about Firmex Virtual Data Room?** I find the User Experience difficult at times. My biggest complaint is the drag and drop functionality - after dragging / dropping a folder / file, often the folder structure will all collapse and you have to reopen all the folders again. This becomes a problem when you have a complex folder structure and can take a lot of time. **Recommendations to others considering Firmex Virtual Data Room:** It's an affordable and usable option for a secure virtual data room. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** I work at an investment bank, so it allows easy, confidential access for many parties to confidential information. It's less expensive than many competitors, which is a key benefit. **Official Response from James Le huquet:** > Thanks for the feedback on how customizable and easy to use our platform is. Copying group function is a great way to streamline your group creation process for large deals. As for our UI/UX issue you mentioned, we are looking at freshening this up in 2022 and this is an area we are currently investigating. I would be happy to connect with you to discuss further and put you in touch with our product team. James.lehuquet@firmex.com ### 14. The superior virtual data room! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Investment Banking Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Firmex Virtual Data Room?** The value. A reasonably priced data room with nearly all the same features as a competitor that charges 10x the price. **What do you dislike about Firmex Virtual Data Room?** I wish there were an upgraded redaction tool. Something that makes redacting documents easy... maybe even enjoyable. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Helping me solve the problem of getting clients and interested parties the documents they require in a timely and organized manner. **Official Response from James Le huquet:** > Appreciate the feedback on our fixed pricing fee model compared to the pricier per page options in the VDR market. As for redaction, we are looking at improving the tool to have an auto redact on items searched. As for making it more enjoyable I would be interested to understand what we can do to make that happen. Feel free to email me to connect on this at james.lehuquet@firmex.com ### 15. Firmex is a great VDR platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Oni P. | Executive Director | Mergers & Acquisitions Advisory, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** Firmex is very intuitive and easy to use. Its ease-of-use functionality is key to our efficient management of the due diligence process. **What do you dislike about Firmex Virtual Data Room?** I found that due to file size, the watermark function does not work, prohibiting some users from downloading such files. Would be great if this functionality would be resolved. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** It is critical to the execution of M&A transactions! **Official Response from James Le huquet:** > Oni, thanks for the feedback on the platform based on your experience. I am interested to know the file size you are referring to and the file type. I understand that a large excel file will trigger this issue, breaking up the document is one way to alleviate the issue. Our watermark is dynamic and can be applied to all office and PDF documents but happy to connect to learn more, james.lehuquet@firmex.com ### 16. Intuitive and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Chase T. | Investment Banking Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** Set up and document/user management is super easy. **What do you dislike about Firmex Virtual Data Room?** Sometimes invite emails go to spam, so sometimes diligence is slightly delayed. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Secure platform for M&A due diligence that is simple enough so people who have not used it before can figure it out easily but secure and powerful enough to satisfy clients and usage analysis. **Official Response from James Le huquet:** > Thanks for the feedback as we pride ourselves on being easy to use compared to our competition. In terms of invites going to spam which is unfortunate to hear. We have a report that you can view which outlines invite emails, whether recipients have received them, have they logged in or if there was spam and bounce back issues. Happy to walk you through this to show you the report which was built to alleviate this particular issue. James.lehuquet@firmex.com ### 17. Easy to Use & Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** - Price in relation to the rest of the market - Easy to setup and upload/download documents **What do you dislike about Firmex Virtual Data Room?** - Upload speeds are sometimes a bit slow - Limited engagement with sales rep for our account, never reaches out unless it's to get paid whereas other dataroom platforms setup workouts or lunches for us to attend/catch up **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** - Problem we are solving is information flow between buyer and seller during M&A process - Allows us to easily transmit information for DD and get buyers comfortable they are buying a solid asset **Official Response from James Le huquet:** > Thanks for the feedback on the ease of use. Currently we are working on improving our upload/download speed by restructuring our system and migrating to AWS. This will drastically improve our speeds that you and your clients will notice immediately. As for your sales rep experience, I am sorry to hear that as we pride ourselves on having strong relationships with our clients. Feel free to reach out and I can look at ways we can improve this experience for you, james.lehuquet@firmex.com ### 18. Good experience, could use a couple more settings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** Upsides - the site and data room is easy to share with parties that we are extending access to. We only upload Excel, PDF, and PPTX documents. Compares well pricing wise but could be better with usability **What do you dislike about Firmex Virtual Data Room?** The thing missing from the product is easy of making/organizing folders. It is the number one reason we have tended to go to competitors in the past. Would also make a centralized place for changing different users settings (ex email alerts, different permissions, etc) **Recommendations to others considering Firmex Virtual Data Room:** I think the site needs to be more streamlined. Its cumbersome **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** What we solving using the data room - We use Firmex to share M&A due diligence. Its a great place to upload, organize, and share our client's data. Performance - Has not necessarily increased. **Official Response from James Le huquet:** > Appreciate the feedback. In terms of the ability to easily create folders and manage folders, all documents/folders can be drag & dropped within the platform. This reorganizes the folder structure easily within the platform and renumbers the number schema automatically for you based on these adjustments. Creating folders within the platform is similar to creating folders within your documents on your computer. We also do have a centralized place to change group/user permissions, user notifications and alerts. I would love to walk you through this and understand what providers you are referring to, as well as how we can improve. James.lehuquet@firmex.com ### 19. User friendly, flexible customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2022 **What do you like best about Firmex Virtual Data Room?** - Ease of use in managing files, permissions and users - Readily available access to tech support - Customer service in being flexible around storage space **What do you dislike about Firmex Virtual Data Room?** - More visual reports and insights on user activity, file uploads, file downloads - Ability to edit Microsoft Office documents within data room instead of having to re upload a document **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** - Ability for multiple parties to obtain information, collaborate, and easily manage access - Platform for sharing content with clients - Transparency over user activity **Official Response from James Le huquet:** > Appreciate the feedback on how easy the platform is to use and how available our award winning support is. In terms of reports, I'd be interested in understanding what information you are looking for visually and what additional user activity information is needed. We offer many reports on user/document activity, all reports are real time and can be exported to excel to extract all of the raw data available. Within the user reports you can see who is uploading and downloading material, you have the ability to select what filters you would like to see. As for in application editing of office documents, this is an area we are investigating in order to become more of a document collaboration tool along with our secure VDR services. Feel free to reach out, my email is james.lehuquet@firmex.com ### 20. Great platform for M&A data rooms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** Firmex offers tons of functionality, is an easy-to-use interface, and provides a cost-effective platform. **What do you dislike about Firmex Virtual Data Room?** There are a few features that could be useful, primarily, an option to view documents and subfolders when clicking on a main folder. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** We use Firmex as the data room platform for M&A transactions. Firmex offers the same features as other recognized platforms at a fraction of the price. **Official Response from James Le huquet:** > Thanks for the feedback on the ease of use of our platform. Our team is investigating on ways to freshen up our UI/UX, this feedback is great to hear. Currently one way to get an insight into sub-folders and documents within a folder, is to export and index report via excel or PDF. This report will give you all the sub-folder names, document names and file type of the document. Another option is to click the download button of the folder, this will give you an indication of the number of sub-folders and documents within the folder. Happy to connect to discuss further, james.lehuquet@firmex.com ### 21. Great platform for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Firmex Virtual Data Room?** Usability and price, not quite as good as other platforms (ex. Datasite) but is much better for the price **What do you dislike about Firmex Virtual Data Room?** The process to freeze a data room is more complicated than it needs to be **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** I am using it for M&A document sharing **Official Response from James Le huquet:** > Thanks for your feedback on usability. In terms of freezing a data room, I would be interested to know what you are looking for and how other providers offer this within their platform. Feel free to reach out, james.lehuquet@firmex.com to discuss. ### 22. Project Hub **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** I like the proactively of the representatives. They would proactively reach out to see if we needed extensions. **What do you dislike about Firmex Virtual Data Room?** The only issue we ran into was upon closing where we needed a portion of a month to do final clean-up. However, current billing structure only allows for month extensions. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** N/A - Mainly use the tool on transactions to store and share large amounts of data. **Official Response from James Le huquet:** > Thanks for the feedback as we want to make sure our clients have ample time and notice on when renewal dates are. The pricing model we have is unfortunately on a monthly basis but your feedback is noted and we can discuss internally at Firmex how to be more flexible. ### 23. great system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** user friendly system, helpful customer service always available to chat and help out. data room tools and services for data room and other applications. **What do you dislike about Firmex Virtual Data Room?** we are very price sensitive and look for the best value, some other platforms also have better features and is more customizable than the firmex platform **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** data room **Official Response from James Le huquet:** > Appreciate the feedback on how user friendly our platform is and how helpful our award winning customer service is. I would be interested to know what providers you are referring to that offer more customizable features and what those features are. Our product team is always looking to investigate how we can improve our platform for our users. Feel free to reach out, james.lehuquet@firmex.com ### 24. Very easy to use data room, helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Firmex Virtual Data Room?** The ability to bulk upload/download and view the data room as a different user group. **What do you dislike about Firmex Virtual Data Room?** I'm unable to drag and drop files from my local desktop; I know this appears to be a function but I am unable to use it. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** It is vital for disclosure in a deal process, to ensure we know which documents have been shared with the other side. **Official Response from James Le huquet:** > Thanks for the feedback on our bulk upload/downloads functionality. In terms of the drag and drop function, Google Chrome is the best browser to use for the drag & drop functionality within Firmex. I would be curious to know what browser you are using and any other issues you may have so we can troubleshoot this for you. Feel free to reach out, james.lehuquet@firmex.com ### 25. M&A and subcontractor bidding related efforts for renewable energy assets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Firmex Virtual Data Room?** Very user-friendly, fantastic software interface, and secure. **What do you dislike about Firmex Virtual Data Room?** Large volumes of data can tend to slow the experience down considerably, resulting in some glitching. **Recommendations to others considering Firmex Virtual Data Room:** I would recommend practicing uploading and organizing information before going live and sharing it with external parties so that you're sure of what is viewable. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Securely and efficiently sharing data and information with multiple parties concurrently. **Official Response from James Le huquet:** > Thanks for the feedback as it sounds like you have had a great experience while using our data room platform. As for large volumes of data, I'd be interested to know how you are uploading the information into the data room, whether it is through the browser or within the desk top application which was designed for large file upload/downloads. Feel free to reach out, james.lehuquet@firmex.com ### 26. Simple but efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Firmex Virtual Data Room?** simple and straightforward platform that makes easy to use and navigate **What do you dislike about Firmex Virtual Data Room?** Requirements to implement restrictions are tedious for the counterparties **Recommendations to others considering Firmex Virtual Data Room:** If you are looking for a straightforward platform, Firmex is the one! **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Security & confidentiality **Official Response from James Le huquet:** > Thanks for the feedback on the platform and navigation of our VDR. In terms of implementing restrictions, I would be interested to know what we can improve and how. We offer the ability to retroactively change group and folder level permissions. Our View As tool gives you insight in to these permissions without having to create dummy accounts. I would be happy to connect with you about this to learn more, james.lehuquet@firmex.com ### 27. Excellent Data Room Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Firmex Virtual Data Room?** Extremely user-friendly and easy to navigate data room controls and permissions. **What do you dislike about Firmex Virtual Data Room?** I've had some trouble with participants being unable to view/download larger files (>50MB) **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Sell-side M&A and due diligence process **Official Response from James Le huquet:** > Thanks for the feedback as it's always great to hear about a users excellent experience while using Firmex. As for the downlaod issue, we have the ability to download up to 50 GB of data whcih is the highest in the VDR industry. Most providers have an upper limit of 5 GB, so perhaps the issue was around permissioning and the ability to download vs View only. If you do have experiences or issues please contact our support team which is available 24/7 for any user involved in the data room. ### 28. Great Data room functionalities, service and Fantastic value for money proposal **Rating:** 4.5/5.0 stars **Reviewed by:** geert v. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Firmex Virtual Data Room?** Firmex is offering a state of the art service and product. The product offers all necessary functionalities with an intuitive GUI. The organisation offers quick and effective support and is readily available. Great product and service **What do you dislike about Firmex Virtual Data Room?** I have no specific dislikes on the product. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** managing controlled access to documents **Official Response from James Le huquet:** > We really appreciate the positive feedback you gave based on your experience with our platform and your experience with our award winning in house support team. ### 29. Very happy with FIRMEX's datarooms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Firmex Virtual Data Room?** It is relatively user-friendly and very secure. The customer service is super. only have good experiences with your employees. **What do you dislike about Firmex Virtual Data Room?** The price is relatively high. That's all. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** We need security for confidential documents during transactions with our clients and third parties and for corporate structure documents. **Official Response from James Le huquet:** > Thanks for the feedback on the user experience and intuitiveness of our platform. As for our price, we offer a top tier product at a mid-market price point that is very competitive, which is why we do almost 20,000 data rooms annually. I would be happy to understand and know what price you are comparing Firmex to, james.lehuquet@firmex.com ### 30. Easy to use data room, helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Firmex Virtual Data Room?** The ease of using the platform and the function to see how other groups are viewing the data room. **What do you dislike about Firmex Virtual Data Room?** When you download more than one document, it comes in a zip folder and it takes longer to download. **Recommendations to others considering Firmex Virtual Data Room:** Use the support team, they are very knowledgeable and answer straight away. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** The ability to share mutiple documents with the advisers on the other side of a deal easily. **Official Response from James Le huquet:** > Thanks for the feedback in regards to the ease of use of the platform and our view as tool to see group permissions. As for the bulk download documents that come in a zip folder, our team internally is aware of this and is investigating alternative options to improve the user experience. Feel free to reach out to me with any other questions or concerns you may have, james.lehuquet@firmex.com ### 31. Have used the vdr for four years and have been very happy with it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Firmex Virtual Data Room?** Clean and intuitive UI. Clients have had minimal issues, and customer service is responsive/straightforward. **What do you dislike about Firmex Virtual Data Room?** Reporting tools could be more built out. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Secure data transfer and document management. **Official Response from James Le huquet:** > Thanks for the review and the feedback on our UI, as well as our award winning customer support. In terms of our reporting tools being more built out, I'd be very interested in what type of information you are looking for when generating reports within the platform. My email is james.lehuquet@firmex.com, feel free to reach out, our product team is interested in your feedback. ### 32. Simple to use, intuitive layout, good service/support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Firmex Virtual Data Room?** Good, intuitive layout. Easy to learn and use. **What do you dislike about Firmex Virtual Data Room?** No direct call line. It would be helpful if someone were there to answer the phone. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** High-stakes information sharing in real time. **Official Response from James Le huquet:** > Thanks for your review and sharing your feedback. We have an in-house, 24/7/365 support team, based in Toronto, Canada and London, England. They can be reached by calling 1-888-688-4042 x11 or +1-416-840-4241 x11 if calling internationally. We also have an online knowledge base that can be accessed by going to https://support.firmex.com/hc/en-us/requests/new. ### 33. Firmex VDR review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Firmex Virtual Data Room?** Familiarity and ease of use with layout. **What do you dislike about Firmex Virtual Data Room?** Certain functionality around bulk permissions. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Centralized place for data with our projects. **Official Response from James Le huquet:** > Thanks for your review and feedback. In regards to certain bulk permissions, I would love to understand what aspect of permissions you are referring to and what you would rather see. We are also looking to improve our permissions as it is one of the biggest needs within a VDR especially based on the size of the deal. James - Director of M&A Coverage ### 34. Functional, easy to use platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Firmex Virtual Data Room?** Overall easy to use. Great search function. Easy to add new users and to assign permissions to different groups **What do you dislike about Firmex Virtual Data Room?** Could use some full deal features such as the ability to send out teasers or correspondance. Besides this the platform overall has the key features. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Allows us to easily transmit data/confidential information **Official Response from James Le huquet:** > Thanks for your review and feedback. We have investigated and are continuing to investigate full deal marketing integration within Firmex. This is an interesting new feature that only a select few providers are offering in order to give a full deal feature set within the M&A landscape. If you have some time we would love to understand what exactly are you looking to have within a VDR that offers full deal set of functionality. James - Director of M&A Coverage ### 35. easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Firmex Virtual Data Room?** The platform is easy to use and allows a certain flexibility **What do you dislike about Firmex Virtual Data Room?** I would like to be able to add several users at the same time simply by copying their email addresses **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** I'm using Firmex as a VDR for potential buyers on various sell-side mandates **Official Response from James Le huquet:** > Thanks for the review and feedback. Adding users by email only is a feature we are actively looking at implementing within our product roadmap, as it is a common request we hear. Having this feature should simplify this process tremendously. ### 36. very satisfied customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Firmex Virtual Data Room?** cost-effective, drag and drop features, overall functionality **What do you dislike about Firmex Virtual Data Room?** logging contacts; would be great if a contact who has firmex before automatically appeared (Merrill has this functionality) also, this may be available but i don't know but an app would be great **Recommendations to others considering Firmex Virtual Data Room:** n/a **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** VDR for M&A sale processes **Official Response from James Le huquet:** > Thanks for your review and feedback. We are actively looking at simplifying our user contacts and adding of users by email only. This is a common request in order to increase a positive user experience within Firmex. We do offer an iOS app that can be downloaded for free from the app store. I would love to learn more of what exactly you want to use an app for or what you currently are using a VDR app for. James - Director of M&A Coverage ### 37. Good data room provider **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Firmex Virtual Data Room?** They are a good data room provider at a low cost. **What do you dislike about Firmex Virtual Data Room?** The format for the data room needs some minor clean-up. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** They allow us to run and maintain a data room for all M&A process needs. **Official Response from James Le huquet:** > Thanks for your review and feedback. We are looking at redesigning and cleaning up our platform. I would like the opportunity to connect with you on your thoughts and feedback on how we can clean this up based on your VDR experience. ### 38. Very user friendly experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Firmex Virtual Data Room?** It is secure and very easy to add documents and users **What do you dislike about Firmex Virtual Data Room?** Sometimes it feels like you get logged out very quickly **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** The ability to safely and securely share files with clients and counterparties **Official Response from James Le huquet:** > Appreciate your feedback and review. Our set up for logging a user out based on inactive time is industry standard, but would be interested in understanding what you would like to see or have seen with other providers should there be an exception. ### 39. Simple, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Firmex Virtual Data Room?** Doesn't have a lot of the unnecessary features other VDRs have **What do you dislike about Firmex Virtual Data Room?** User management portal could be more robust **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Effective, secure file transfer for middle maket M&A and credit trasnactions **Official Response from James Le huquet:** > Thanks for the review and using Firmex. I am interested to understand what features you're looking for from our user management portal. We released a global login to provide users easy access to the data rooms they have been invited into. We are also looking at redesigning our platform in 2022, so your feedback on user management portal would be of value. ### 40. Very reasonably priced and gets the job done. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Firmex Virtual Data Room?** Very reasonably priced, great for clients who are cost-conscious **What do you dislike about Firmex Virtual Data Room?** Not much complex functionality. Not super intuitive to track user data, data exports require cleaning up **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Firmex was effective in a successful process **Official Response from James Le huquet:** > Thanks for the review and feedback. I would love to learn more about what data you are looking to track from a user perspective and how we can clean up the exports to excel. Along with the types of reports you are accustomed to seeing. We have released two new group user reports into Firmex and have a third report coming in Q4. James - Director of M&A Coverage ### 41. Solid platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Firmex Virtual Data Room?** Affordable, easy, functional, good support **What do you dislike about Firmex Virtual Data Room?** Indexing can be a bit clunky, cost could be cheaper **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Managing processes efficiently. **Official Response from James Le huquet:** > Thanks for your review and feedback. Firmex offers a mid-market price point for a top 5 platform that does over 15,000 plus data rooms a year, which is the most amount of deal volume in the VDR industry. In terms of indexing, I would love to learn more about why it is clunky and what you would like to see differently. James - Director of M&A Coverage ### 42. Easy to use much better than the competition **Rating:** 3.5/5.0 stars **Reviewed by:** eric g. | analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Firmex Virtual Data Room?** I like the user interface much more than any other data room provider I have used before. The firm's plug-ins are great as well-They include Seclore document protection and file open document protection. These two features come in handy often. The support staff is comfortable to reach online and via telephone. **What do you dislike about Firmex Virtual Data Room?** The small space for diligence questions. The window does not expand. Search functions are not as advanced as could be. I also have had trouble with sending invites to the user receiving their emails. **Recommendations to others considering Firmex Virtual Data Room:** Create larger response fields-hard to view. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** The main feature that solves my problems are the control permissions on documents and activity levels. ### 43. A flexible and powerful tool for safe document sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Fernando J. G. | Regional Business Development Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2017 **What do you like best about Firmex Virtual Data Room?** I love the safety features and accesibility of the product. I even tried to test the application and was unable to break it. That gave me a sense of reliance on the product. I also love the way items are displayed in the main screen... everything is easy to reach. **What do you dislike about Firmex Virtual Data Room?** Nothing up to the moment.The application has been running uninterrupted ever since I started to use it. **Recommendations to others considering Firmex Virtual Data Room:** Firmex is one of the best data room tool I've known for many years. I've used the tool for more than three years already, and have never had a setback from it. Documents are always accesible and the tsupport team always let us know well in advance whenever that will be making improvements that require temporary shutdown of the application. I've recommend the tool to some partners and will continue to recommend it to others. **What problems is Firmex Virtual Data Room solving and how is that benefiting you?** Having quick access to sensitive information, being able to control and limit access to others in a flexible way. Even though the product is very strict, I still find it very friendly. **Official Response from James Le huquet:** > Thanks for the feedback, sounds like a very positive experience all around. Always great to hear and we hope to conitually work with you on all your future data room needs. ## Firmex Virtual Data Room Discussions - [What is best virtual data room?](https://www.g2.com/discussions/firmex-virtual-data-room-what-is-best-virtual-data-room) - 1 comment - [What is firmex?](https://www.g2.com/discussions/what-is-firmex) - 1 comment - [What is virtual data room software?](https://www.g2.com/discussions/firmex-virtual-data-room-what-is-virtual-data-room-software) - 1 comment - [View Firmex Virtual Data Room pricing details and edition comparison](https://www.g2.com/products/firmex-virtual-data-room/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+05%3A54%3A17+-0500&secure%5Bsession_id%5D=83370243-85ef-4a17-998e-8c175dae8973&secure%5Btoken%5D=656570cdec8c60c1947f51481b4b3b144d49b0173d6aae904ab7967f12bd3cc2&format=llm_user) ## Firmex Virtual Data Room Features **Platform Additional Functionality** - Remote Shred - Watermarks **Platform Basics** - Document Permissions - Mobile - Document Security **Platform Content** - File Sharing **Platform Data** - Reporting **Platform Performance** - Bulk Upload - Full Text Search ## Top Firmex Virtual Data Room Alternatives - [Ideals Virtual Data Room](https://www.g2.com/products/ideals-virtual-data-room/reviews) - 4.7/5.0 (846 reviews) - [Ansarada](https://www.g2.com/products/ansarada/reviews) - 4.5/5.0 (238 reviews) - [DocSend](https://www.g2.com/products/dropbox-docsend/reviews) - 4.6/5.0 (561 reviews)