I like that Fireberry is Easy to use in all our processes. Customising fields, views, and workflows makes Ease of Implementation, which only takes a few minutes, and it has made our sales and support teams much more organised. The interface is simple, the automations save a lot of manual effort, and the integrations slot nicely into our existing tools. Review collected by and hosted on G2.com.

The setup takes some planning. Because the platform is so flexible, you need to spend time mapping what you want before everything clicks into place. It’s not hard, just slightly time-consuming at the start. Review collected by and hosted on G2.com.

I work with Fireberry as a consultant and implementer, and what I like most is how easy it is to use. My clients don’t need to be tech experts to run it — even non-technical users can handle it easily. It’s flexible, keeps improving fast, and brings sales, service, and marketing all into one place Review collected by and hosted on G2.com.

The system works great, but right now there’s no customer portal. This lets some of my clients down, so I use a third-party product for that. I really hope they’ll launch their own portal soon, with the new product release called Fireberry Service Review collected by and hosted on G2.com.

I really love the system – also because of the leadership, guidance, and automations on the side. Clear dashboards, accessible people, and real-time data – in clear visibility – it’s possible to grow with it, to add more team members, and everything stays in one place instead of being scattered across systems. This peace of mind, where the business owner sits in one place and gets a clear picture to keep growing the business – that's worth everything. Review collected by and hosted on G2.com.

I don’t really like the limitation on the number of users required to start using the system, and the fact that it's not possible to purchase additional automations for an extra monthly fee — instead, you have to upgrade the entire plan. Review collected by and hosted on G2.com.

One unified platform for sales And service Review collected by and hosted on G2.com.

Limitation on reports and customisations Review collected by and hosted on G2.com.

Overall, I am really enjoying using Fireberry! It's a great way to keep our notes and interactions organized. It's also intuitive to use and fairly straightforward once you understand how it works. In particular, I like how there is a feature to "tag" a contact/the person you have been in touch with so that later we can search by that person and see which cases we have been involved with in the past. This is very important in our line of work because we tend to come in contact with the same rabbis, lawyers, mediators, etc. over time and it's important to have an institutional record of these different people so we can make connections, learn from past experiences, know to stay away from certain people or know we can trust them. Review collected by and hosted on G2.com.

There are a few things I would like to mention:

1. the agunot we work with send us files such as court orders, beit din decisions, etc. but there isn't a way to store many of the larger files. Because of this, we store these files in Google Drives which does have the storage capacity. So, it's a bit clunky to have to consult two different systems, but I also recognize that Fireberry is meant to be a CRM and not a storage system, though it would be nice to be able to have it all in one place and have increased storage capacity.

2. There are a few minor system tweaks that would be nice-it seems the default time stamp is in Israel time which can't be changed on our end, and it would be nice if there could be a feature in which the notes you are writing "save as you go" (similar to what happens when you work on a Google Doc) because it is frustrating to lose all the notes if your computer shuts down unexpectedly (before you've had a chance to save), or the tab closes, while you are in the middle of writing notes. If this is not possible, maybe there is a way that, if the system closes unexpectedly, there is an option to restore what was being worked on. Review collected by and hosted on G2.com.

It is a pretty straightforward system once you have received training about it. For my position as a case advocate, I mainly use fireberry to document interactions with clients. I find fireberry very easy to work with and I like that you can be as specific as you want when writing notes. Review collected by and hosted on G2.com.

At first it can seem a little daunting but now after using it for over 7 months I really enjoy it and don't have many complaints. One thing that sticks out to me is that the 'note' function is not able to be edited once you have posted a note. I like that you can edit activity logs and I would prefer if I could edit notes as well. Review collected by and hosted on G2.com.

The automation features save time on repetitive tasks Review collected by and hosted on G2.com.

A few advanced features also take a bit of time to fully understand during setup. Review collected by and hosted on G2.com.

The easy way to manage everything in the company in one place with the exact needs for us. Review collected by and hosted on G2.com.

I really missed that fireberry does not have built-in integration to whatsapp messages Review collected by and hosted on G2.com.

That is is customizable to really fit whatever you need. The ability to take notes in the tasks section keeps our cases well organized. We need to use Fireberry daily in our casework. It has optimized and streamlined our casework. Review collected by and hosted on G2.com.

Fireberry does not have cloud storage so we need to link to Google Drive for any storage needs. Review collected by and hosted on G2.com.

What's most helpful is how much can be customized to suit the exact needs of our organization. I also really like the feature that enables us to create as many different "views" as we want. Review collected by and hosted on G2.com.

We use many integrations between other websites and Fireberry in order to do things like automatically sync donations. It would be amazing if there were built in integrations between Fireberry and some of the large payment processors, such as Paypal and Stripe-- this would eliminate the need to outsource/figure out how to create integrations ourselves, which hasn't been so successful. Review collected by and hosted on G2.com.