WHAT A FREAKING MESS!

Bookkeeping: Supposed to be "easy", "automatic", "AI assisted".

- Plaid de-links all of the time. Several of my accounts won't link at all. Even the ones that do link (temporarily), they constantly need me to manually upload documents anyway.

- They send me lists of transaction that are HUNDREDS of items long that they need me to explain what they are for - so much for AI.

- Our PnL chart of accounts were partially generated when we first started Jan 2026. They have not been updated ONCE since then (now Aug 2026) and when I ask for PnL's, the response is usually "well, we need to to upload these 15 items first". When they finally sent me some PnL's, it was NOT in there platform - they sent them as attachments to an email.

Expense Cards: They started us off with $25k limit. We paid them off, IN FULL, EVERY MONTH, ON TIME. Then, WITHOUT ANY WARNING OR COMMUNICATION, they shut our cards off! I found out because all of my employees started telling me their cards weren't working. After I inquired what the problem was, they said they would review it and get back to me in 30 days. WHAT?!?!?! You literally walked me through removing all of our credit cards from every expense we make so we could run 100% on Finally, and then do this???? (BTW, I NEVER heard back about the reason why, and they refuse to reinstate us.)

Outrageously, HORENDOUS experience. We're not a huge company, but I'm not a solo operator. We have 15 employees, and average around $1million in revenue each year. I'm literally so baffled at how horrible this was.

Just pay for Xero, and do it yourself. It will be easier, more data-rich, and custom to however you want to see it. Plus, they have their own built-in AI to help you handle reconciliation. Review collected by and hosted on G2.com.

WHAT A FREAKING MESS!

Bookkeeping: Supposed to be "easy", "automatic", "AI assisted".

- Plaid de-links all of the time. Several of my accounts won't link at all. Even the ones that do link (temporarily), they constantly need me to manually upload documents anyway.

- They send me lists of transaction that are HUNDREDS of items long that they need me to explain what they are for - so much for AI.

- Our PnL chart of accounts were partially generated when we first started Jan 2026. They have not been updated ONCE since then (now Aug 2026) and when I ask for PnL's, the response is usually "well, we need to to upload these 15 items first". When they finally sent me some PnL's, it was NOT in there platform - they sent them as attachments to an email.

Expense Cards: They started us off with $25k limit. We paid them off, IN FULL, EVERY MONTH, ON TIME. Then, WITHOUT ANY WARNING OR COMMUNICATION, they shut our cards off! I found out because all of my employees started telling me their cards weren't working. After I inquired what the problem was, they said they would review it and get back to me in 30 days. WHAT?!?!?! You literally walked me through removing all of our credit cards from every expense we make so we could run 100% on Finally, and then do this???? (BTW, I NEVER heard back about the reason why, and they refuse to reinstate us.)

Outrageously, HORENDOUS experience. We're not a huge company, but I'm not a solo operator. We have 15 employees, and average around $1million in revenue each year. I'm literally so baffled at how horrible this was.

Just pay for Xero, and do it yourself. It will be easier, more data-rich, and custom to however you want to see it. Plus, they have their own built-in AI to help you handle reconciliation. Review collected by and hosted on G2.com.

I like that I receive a text when my card is used, which reminds me that I need to upload a receipt. It also keeps me up to date on my month subscriptions. I also like that I can type in a memo if the receipt doesn't already have information about my purchase. I LOVE that I don't have to keep a physical copy of my receipt. Review collected by and hosted on G2.com.

I guess the only "down side" is that I have to delete a bunch of receipts of photos from my phone now if I don't do it right away. Review collected by and hosted on G2.com.

The submission of receipts (text or app) is the best thing about Finally. Easy to use interface and easy to request additional payment cards(virtual or physical). Customer Support is very good as you receive a dedicated account manager/support rep. Review collected by and hosted on G2.com.

Integration with Quickbooks still needs work. Transactions sync, along with receipts - so that's nice, but you have to do so manually for each transaction (or batch). You also have to update each transaction manually with the correct QB expense category before syncing. But you should be able to quickly set up spending categories (QB accounts) by vendor the same way Quickbooks does it. You should also be able to download statements, with account balance based on any date. Review collected by and hosted on G2.com.

I like that Finally provides cashback rewards, which are very helpful. The ability to do our spending as needed and pay it off in a net 30 type of experience is something I appreciate. It also offers benefits for doing so, which solves a business need. Setting it up was very easy for me, so that was a plus, too. Review collected by and hosted on G2.com.

I think it's really bad that you guys have a bad algorithm of how to handle the credit limit. I'm having it be decreased on me for no reason even though we've been paying on time and taking care of our obligation towards everything. When they say it's algorithm, why? That's kinda insane to me. If someone's had good history of payments, why are you penalizing them for that? To me, it's a kind of foolish overall. Just because your algorithm doesn't work properly. Just like how this AI on this particular survey isn't working properly. Review collected by and hosted on G2.com.

I like the simplicity behind Finally. Everything is tied to your phone number, allowing you to submit receipts and memos directly associated with the charge fast and efficiently. Finally also has a very user-friendly interface that makes the web system easy for users to navigate. The fact that your card is tied to your phone and instantly asks you to submit a receipt and memo is incredibly convenient. It was super simple to set up, and I don't think you could make it any easier. Review collected by and hosted on G2.com.

The only issue I have ever run into with Finally is receiving two transaction texts at the same time. When you receive two at the same time, you are only able to submit receipts and memos to the most recent transaction. The first transaction needs a receipt and memo via the computer or app. Review collected by and hosted on G2.com.

I use Finally as a company card, and it helps me cover work expenses when I'm out in the field. I like that I can upload receipts for expenses via text immediately after a purchase. This feature is extremely useful because it allows me to capture and submit receipts instantly while I'm on the go. Since I'm often moving between jobs or meeting customers, I don't always have time to log into an app or upload docs manually. Being able to text a photo helps me stay organized, prevents lost receipts, and keeps my expense records accurate. It makes the card much more valuable, saves time, and keeps me compliant with our accounting team. The initial setup of Finally was very easy, and I would give it a 10 out of 10 for recommendation. Review collected by and hosted on G2.com.

I have no complaints, but feedback I'd give is maybe having a user-friendly app. It'll give me quick access to recent transactions, shortcuts to any features. Review collected by and hosted on G2.com.

I love how Finally simplifies the management of corporate credit cards by offering an intuitive interface for assigning cards to employees and controlling card usage effectively. I'm impressed by the ability to activate or deactivate cards with ease, which provides me with great flexibility in managing expenses. The convenience of having employees receive a text to send a picture of their receipts, which then consolidates in one place, significantly enhances our expense tracking process. This feature streamlines administrative tasks and ensures that all transaction records are easily accessible and organized. The initial setup of Finally was very easy, making the transition from using a regular bank credit card smooth and efficient. I appreciate Finally for providing better control over cards and expenses than my previous solution with Bank of America. I am very confident in recommending Finally to friends and colleagues, giving it a perfect score of 10 for its effectiveness and user-friendly features. Also my customer service manager Sara Davis is great, she is very quick to reply to any questions and always is happy and willing to help me. Review collected by and hosted on G2.com.

I dislike that the payments with Finally have to be paid in full every month and are automatically debited. This requirement might feel restrictive and may not suit everyone's financial management preferences. Review collected by and hosted on G2.com.

I find that using Finally, specifically through the functionality of Finally cards, makes it significantly easier to manage our company's finances. The simplicity of use and the ease of tracking usage with these cards allow us to keep our business operations moving forward efficiently. This is particularly valuable in ensuring smooth financial workflows and enhancing overall business operations on a daily basis. Review collected by and hosted on G2.com.

I found the back office bookkeeping aspect of Finally particularly problematic. It seems to have caused significant issues with my QuickBooks integration, leading to a situation where I had to hire someone to straighten out my books and file an extension on my taxes due to the confusion it created. Additionally, the overall setup process after switching to Finally was very challenging, which added to my frustration and made the transition difficult. Review collected by and hosted on G2.com.

Finally is incredibly fast and efficient, saving me valuable time with every use. I appreciate how smooth and seamless the experience is, with quick responses and an easy-to-navigate interface. It consistently delivers reliable results, which makes my work easier and more productive. Overall, its speed and simplicity stand out the most Review collected by and hosted on G2.com.

The credit-approval process feels a bit complicated and could be more straightforward. It takes extra time and steps, which makes it harder to move forward smoothly.” Review collected by and hosted on G2.com.

I find Finally to be an incredibly user-friendly fintech solution. Its seamless integration with nearly any software we need makes it highly versatile and efficient for our operations. The integration with QuickBooks, in particular, greatly facilitates our spend management and streamlines month-end bookkeeping processes, saving us time and enhancing our financial management capabilities. I also appreciate Finally's credit card feature, which allows us to expand our credit line and take full advantage of billing cycle floats. Furthermore, I value the personalized customer support experience Finally offers. Unlike larger companies where interactions with AI chatbots are commonplace, Finally provides real people to engage with, which makes our communication more effective and personable. This human touch enhances the overall support experience tremendously. Finally's ease of setup is another significant advantage, as our team managed to implement the system within a week. Overall, these features and attributes contribute greatly to the efficiency and satisfaction we experience with Finally's products. Review collected by and hosted on G2.com.

I wish Finally would offer more competitive terms and cashback to compare with well-established cards like Capital One. With Capital One, you can get fifty-five days of float plus a 2% cashback, which helps offset the typical 2.9% finance fee. It seems that Finally's current offerings are not as competitive in comparison. Review collected by and hosted on G2.com.