One of the biggest challenges for us is supporting customers across multiple SEA markets with a relatively small team. I really enjoy the real-time translation feature that both customer messages and our agents' replies, so that we can communicate with customers in different languages without hiring a new headcount. It has made scaling much more affordable :)
Another big plus is that it's one of the very few customer support platforms I've found that supports Zalo, which is essential for our business operates in Vietnam market. The AI suggested response really learnt and get smarter, which save us a lot of time. Review collected by and hosted on G2.com.
Since the product is still new, some parts of the UI and a few features can feel a bit laggy at times. However, the team’s support is very fast and responsive, so actually no big deal for now Review collected by and hosted on G2.com.