I like that Field Effect MDR monitors 24/7 for all our clients and blocks an account when it thinks something is wrong. I don’t have to go to each client and configure detection rules individually, which is very helpful for me as an MSP. The constant monitoring is valuable for our clients’ day-to-day security operations. The reporting, alerts, and actions are pretty good, and the support is very good. They respond to our questions within hours, so we don’t have to wait until the next day, and support is available 24/7 around the world. The initial setup is pretty straightforward, and I think Field Effect MDR is a better product all around. Review collected by and hosted on G2.com.

I found a device code flow phishing incident myself and had to tell Field Effect MDR support before they blocked it. I think Field Effect MDR could detect and respond faster than I can, especially to brand-new attack methods, with quicker blocking, termination, and removal. I also need the integration information updated when integration methods change, and email notifications about significant platform updates. We haven't always kept up with the platform's changes, and that has led to gaps in client integrations and misconfigurations. Review collected by and hosted on G2.com.

I like the monitoring and the ability to detect potential threats before major security incidents occur. I appreciate having cybersecurity experts available to help investigate and respond to threats, which gives us greater peace of mind and lets our IT team focus on day-to-day operations. I value the 24/7 monitoring, real-time threat detection, endpoint monitoring, incident response support, and alerts about suspicious network activity and potential security risks. These tools help us detect threats early, investigate incidents more efficiently, and reduce the risk of ransomware, data breaches, and business downtime. Review collected by and hosted on G2.com.

I’d like more detailed, actionable alerts with clearer explanations of the threat, its severity, and the recommended steps to resolve it. I’d also like more options to customize alerts and reporting, and easier integration with my existing IT management tools. The initial setup was a little tricky, though after installing it a lot, I got the process down without much issue. Review collected by and hosted on G2.com.

I love their responsive partner reps. I have reached out to ours many times with questions and they are always quick to respond and assist. They even scheduled in extra training for my team to make sure everyone was on the same page and taking advantage of the tools and solutions available. As a cybersecurity solution, I have seen the ARO reports of the SOC going above and beyond to do their best to keep accounts safe and secure, and their expertise and creativity in doing so is very much appreciated. Review collected by and hosted on G2.com.

I dislike the reliance on the basic Windows Defender in the computer. I am hoping that the new AV platform takes the security to the next level, and it is nice to have the SOC reviewing the actionable items Defender puts out, but it is still....just Defender. Review collected by and hosted on G2.com.

I like how straightforward it is to use and that it doesn’t require a ton of hands-on management. The interface is easy to understand, performance has been solid, and it gives us good visibility into what’s going on without overwhelming us with alerts. Having the extra monitoring and intelligence behind it gives us some peace of mind, and the support has been good when we’ve needed it. Review collected by and hosted on G2.com.

The integrations could be a little more flexible, especially when working with other tools we already use. The pricing is also on the higher side, so it can be harder to justify depending on the size of the business. Review collected by and hosted on G2.com.

Strong, encompassing protection at a reasonable price tag. Catches the majority of threats proactively, especially when it comes to vulnerabilities. Integrates well with most of our stack, but could use a few more platforms to ingest. Review collected by and hosted on G2.com.

Not perfect and other products seem to catch potential M365 threats more effectively and perform more granularly -- Petra comes to mind. Needs better support for AI, like Claude as well as better reporting on AI usage. I'd also like to see more information within the platform vs. having to contact support for more in-depth detections. Review collected by and hosted on G2.com.

I like that Field Effect MDR brings multiple security tools into a single-pane-of-glass portal and protects more attack surfaces than other products we’ve used or reviewed. I love their partner support and constantly improving, expanding feature set. Their ARO alerting system makes it extremely easy for even entry-level technicians to review and action alerts. Their new AIDR tool gives unprecedented visibility and control over AI tools, something no other mainstream vendor is currently offering. The auto-generated reports are rich and provide fantastic additional value to our clients, and the UI is intuitive and easy to navigate. Partner support, value for money, product features, and the fact that Field Effect is Canadian-owned and operated, like us, were also reasons we switched. Review collected by and hosted on G2.com.

I find the integration with PSA tools like ConnectWise PSA could be improved. It regularly experiences errors and could benefit from increased granularity. Review collected by and hosted on G2.com.

A communicative partnership, with a team that is willing to lean in and work closely with clients. Review collected by and hosted on G2.com.

I hope to see the brand name become more well known, because it’s so great, even though it’s still considered new in the market. Review collected by and hosted on G2.com.

MDR Complete offers nearly every protection in one place, which eliminates the need to rely on multiple vendors for protection and for one price. Review collected by and hosted on G2.com.

Remediation and antivirus are standard on other platforms and really should have been among the first features included here. Having to wait an entire year since I joined, and still not having them, has been a major pain point for me. Review collected by and hosted on G2.com.

One of the biggest advantages is how clearly it presents what’s happening across the environment. The dashboards are straightforward, and alerts are laid out in a way that makes it easy to understand the issue without digging through layers of menus. This helps teams move faster and cuts down on guesswork. Review collected by and hosted on G2.com.

Some of the deeper settings can feel a bit hidden, and reporting could use a bit more flexibility. Nothing major, but a few areas could be streamlined. Review collected by and hosted on G2.com.

We find the ARO very valuable. We're able to get alerts on outdated software, on devices which are not running the Field Effect agent, alerts on CVE which we would otherwise not gather from our old MDR. The dashboard is simple and gives us insight at-a-glance. Their service is prompt and knowledgeable. Review collected by and hosted on G2.com.

We implemented Field Effect approximately nearing almost a year now and I have yet to find anything to dislike about Field Effect. Review collected by and hosted on G2.com.