Feedback Lite Reviews & Product Details

I use Feedback Lite to quickly collect and analyze customer feedback and surveys from my website. I like most how easy and quick it is to set up, letting me start collecting meaningful customer feedback without any technical complexity. It lets me collect feedback immediately without wasting time on setup or technical hurdles. We switched from a more complex feedback tool to Feedback Lite because it was simpler and faster to use. The initial setup was extremely easy, quick, straightforward, and required no technical effort. I'd rate it a 9 out of 10 – it's simple, effective, and delivers exactly what I need. Review collected by and hosted on G2.com.

The customization options are a bit limited, which makes it harder to fully tailor surveys to my needs. Adding more question types, branding controls, and conditional logic would make surveys more flexible and better tailored to my needs. Review collected by and hosted on G2.com.

I appreciate that Feedback Lite has GDPR/PDPA compliance built into every workflow, eliminating the need for manual compliance work for our teams across the US, EU, and APAC regions. This feature is essential for our globally regulated operation and provides peace of mind by removing the risk of costly privacy violations. The compliance is enforced at the infrastructure level, storing feedback data appropriately within the region it was collected, without cross-region transfer. The system's auto-embedded region-optimized consent mechanisms and data minimization principle make it easy for us to focus on collecting meaningful feedback without worrying about compliance issues. Also, the initial setup of Feedback Lite was exceptionally fast and frictionless, which I found very impressive. Review collected by and hosted on G2.com.

I don't like that there's no cross-touchpoint feedback trend tracking. The tool can’t track feedback trends across multiple customer touchpoints, like a prospect’s feedback on a US-led Pexip demo to an EU Hapony event and then to APAC onboarding. We have no visibility into how customer sentiment evolves throughout the global buyer journey, only isolated feedback from individual interactions. Review collected by and hosted on G2.com.

One of the most helpful aspects of Feedback Lite is that it allows website owners to quickly and easily gather feedback from a wide range of users. This can help them identify areas of their website that need improvement and make data-driven decisions about how to optimize the design and user experience. Additionally, Feedback Lite provides an easy-to-use interface for website owners to analyze and act on the feedback they receive.

Another helpful aspect of Feedback Lite is that it can be integrated with a variety of other website optimization tools and services, such as analytics, A/B testing, and heat mapping. This can provide website owners with a more comprehensive view of how users interact with their website, and help them to identify opportunities for improvement. Review collected by and hosted on G2.com.

As far as i am concerned there are certain limitations to Feedback Lite that could make it less helpful in certain situations. Some possible limitations include:

Limited customization options: Feedback Lite may not offer as much flexibility in terms of how feedback can be gathered or analyzed, which could make it less helpful for website owners with very specific needs or requirements.

Dependence on the user: Feedback Lite relies on the users to provide feedback, so the quality and quantity of feedback may vary and depends on the user's willingness to participate.

Limited integration: Feedback Lite may not integrate with all the tools and services that website owners use, which could make it less helpful for those who need a more comprehensive view of user interactions.

Limited scalability: Feedback Lite may not be able to handle a high volume of feedback, which could make it less helpful for websites with a large user base. Review collected by and hosted on G2.com.

I find Feedback Lite to be a simple but effective customer feedback survey tool with a smooth experience. I like that it offers lots of features and customizations, making it flexible and easy to use. The abundance of templates is really helpful, and it is highly affordable, which adds to its appeal. Setting it up initially was very easy, which is a big plus for me. Review collected by and hosted on G2.com.

There not anything to dislike Review collected by and hosted on G2.com.

platform is simple to set up and doesn’t require a lot of training or technical expertise to start collecting feedback Review collected by and hosted on G2.com.

support responsiveness and quality could improve — especially when issues arise that need quick help. Review collected by and hosted on G2.com.

User friendly, has some extra features and if you have any issues dealing with their customer support is wonderful Review collected by and hosted on G2.com.

I have not found anything that I dislike yet. Review collected by and hosted on G2.com.

The analysis options are really good and interactive. One can get insights on the customer data Review collected by and hosted on G2.com.

customer support could be improved and made better Review collected by and hosted on G2.com.

It is a vey helpful, easy to set-up, and easy to use tool. Frequency of usage depends on the user and the context of use. The features and the ease of integration also depends on the user and the method of operation. Review collected by and hosted on G2.com.

There is nothing that I dislike about Feedback Lite. Review collected by and hosted on G2.com.

great platform to learn and give feedback Review collected by and hosted on G2.com.

nothing as of now and tried hard to find one but failed Review collected by and hosted on G2.com.

1- Customization Options : its offer a extensive customization options, users may appreciate the ability to design personalized survey qustions , select response Options and many other customization options

2-Integrations Capabilities :its easily integrate with popular customer relationship management system and third party tools .

3-Data Security and Privacy : this platform also focus on secuirty and privacy in user data Review collected by and hosted on G2.com.

1- Limited Advance features :Some user desire more advance feature in it , while the platform may offer essential feedback collecting and reporting functionalities , user with their specific need and or more complex requirements may find certain advance features lacking.

2-Pricing Structure : Feedback lite pricing structure is little-bit high in compared to same level of tools so this is drawback for this Review collected by and hosted on G2.com.