Compare Faveo Help Desk and osTicket 
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$500 Onetime
No pricing available
Faveo Help Desk
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500 Onetime
Browse all 4 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansFaveo Help Desk vs osTicket
When assessing the two solutions, reviewers found Faveo Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Faveo Help Desk overall.
- Faveo Help Desk and osTicket both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Faveo Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over Faveo Help Desk.
Pricing
Entry-Level Pricing
Faveo Help Desk
Help Desk Pro
$500
Onetime
- Use on one domain/site
- Installation & Configuration
- Advance Features
osTicket
No pricing availableFree Trial
Faveo Help Desk
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
8.8
14
8.8
41
Ease of Use
9.2
14
8.2
41
Ease of Setup
8.2
11
8.0
29
Ease of Admin
8.8
11
8.3
29
Quality of Support
8.7
14
6.9
27
Has the product been a good partner in doing business?
8.7
10
8.4
24
Product Direction (% positive)
7.3
13
8.8
39
Features by Category
Ticket and Case Management
9.3
10
8.6
32
|
Verified
8.7
10
8.7
32
|
Verified
8.7
9
8.0
31
|
Verified
9.1
9
8.4
29
|
Verified
8.5
9
8.0
24
8.7
9
7.7
30
9.0
10
8.3
31
|
Verified
8.8
8
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
9
8.1
24
|
Verified
8.7
9
9.0
27
7.3
5
5.3
10
|
Verified
7.0
5
5.3
10
7.0
5
4.0
7
Platform
8.1
7
5.4
16
8.7
9
7.1
23
|
Verified
8.5
9
8.8
25
|
Verified
6.4
6
6.8
13
|
Verified
8.3
9
7.2
26
|
Verified
9.1
9
7.8
27
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Faveo Help Desk and osTicket are categorized as Help Desk
Unique Categories
Faveo Help Desk is categorized as Customer Self-Service
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Faveo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Higher Education
9.5%
Computer Software
9.5%
Telecommunications
4.8%
Security and Investigations
4.8%
Other
42.9%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Faveo Help Desk has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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