Link copied to clipboard

# Faveo Help Desk vs osTicket Comparison - What are their main differences?

Share
[
Export
](/compare/faveo-help-desk/osticket/export.csv)

Faveo HELPDESKosTicket[+ Add Product](#)

Pricing

**Faveo Help Desk**

**$500** Onetime · Help Desk Pro

**$1000** Onetime · Help Desk Advance

**$100** Onetime · Help Desk Smart

**Free** · Help Desk Community

Show more

**osTicket**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Faveo Help Desk**
$$$$$

**osTicket**
$$$$$

Average Discount

**Faveo Help Desk**
Not enough reviews yet

**osTicket**
12%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Faveo Help Desk** 6 months
Based on 100 responses

**osTicket** 6 months
Based on 100 responses

Return on Investment

**Faveo Help Desk** 6 months
Based on 100 responses

**osTicket** 6 months
Based on 100 responses

 ![Faveo Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f3258ecb20d524ab68a5cd7a5c8fb93d/faveo-help-desk.png "Faveo Help Desk")

 ![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket")

G2 offers free advice on this comparison.

Chat with an expert

How would you like to receive Software Advice?

 ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg)

FormAnswer questions at your own pace, no call required.

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)

AI AgentChat live and get a recommendation in minutes.

 ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg)

Phone CallTalk it through live with a software advisor.

**Pros & Cons**
from reviews

**Faveo Help Desk**
[
Customer Support (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633881&qs=pros-and-cons#reviews)[
Ease of Use (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633930&qs=pros-and-cons#reviews)[
Issue Resolution (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633900&qs=pros-and-cons#reviews)[
Software Bugs (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633909&qs=pros-and-cons#reviews)

**osTicket**
Not enough data

Screenshots

**Faveo Help Desk**
No screenshot available

**osTicket**
 ![osTicket screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/33615/osTicket_Screenshot-1.png)

**Ratings**
from reviews

Meets Requirements

**Faveo Help Desk**

**8.8** /10

Based on 14 responses

**osTicket**

**8.8** /10

Based on 42 responses

Ease of Use

**Faveo Help Desk**

**9.2** /10

Based on 14 responses

**osTicket**

**8.2** /10

Based on 42 responses

Ease of Setup

**Faveo Help Desk**

**8.2** /10

Based on 11 responses

**osTicket**

**8.1** /10

Based on 30 responses

Ease of Admin

**Faveo Help Desk**

**8.8** /10

Based on 11 responses

**osTicket**

**8.4** /10

Based on 30 responses

Quality of Support

**Faveo Help Desk**

**8.7** /10

Based on 14 responses

**osTicket**

**6.8** /10

Based on 28 responses

Has the product been a good partner in doing business?

**Faveo Help Desk**

**8.7** /10

Based on 10 responses

**osTicket**

**8.5** /10

Based on 25 responses

Product Direction (% positive)

**Faveo Help Desk**

**7.3** /10

Based on 13 responses

**osTicket**

**8.5** /10

Based on 40 responses

**Features**
ratings from reviews

Help Desk

**8.3** /10

Based on 11 responses

**7.4** /10

Based on 34 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
42.9%

Mid-Market(51-1000 emp.)
47.6%

Enterprise(\> 1000 emp.)
9.5%

Small-Business(50 or fewer emp.)
42.9%

Mid-Market(51-1000 emp.)
47.6%

Enterprise(\> 1000 emp.)
9.5%

Small-Business(50 or fewer emp.)
57.8%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
8.9%

Small-Business(50 or fewer emp.)
57.8%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
8.9%

**Reviewers' Industry**

[![Faveo Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f3258ecb20d524ab68a5cd7a5c8fb93d/faveo-help-desk.png "Faveo Help Desk")](https://www.g2.com/products/faveo-help-desk/reviews)
Faveo Help Desk

Information Technology and Services
28.6%

Higher Education
9.5%

Computer Software
9.5%

Telecommunications
4.8%

Security and Investigations
4.8%

Other
42.9%

[![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket")](https://www.g2.com/products/osticket/reviews)
osTicket

Information Technology and Services
24.4%

Education Management
13.3%

Computer Software
11.1%

Telecommunications
4.4%

Retail
4.4%

Other
42.2%

Alternatives

**Faveo Help Desk Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

[
Zoho Desk
](/products/zoho-desk/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")

[
Service Hub
](/products/hubspot-service-hub/reviews)

**osTicket Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![OTRS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS")

[
OTRS
](/products/otrs/reviews)

 ![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")

[
Zammad
](/products/zammad/reviews)

## Faveo Help Desk vs osTicket

When assessing the two solutions, reviewers found Faveo Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Faveo Help Desk overall.

- Faveo Help Desk and osTicket both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Faveo Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over Faveo Help Desk.