Ease of use! Extremely easy to use and quick to set up! Also provides reports to show who was getting the most visitors, etc. Customer support is definitely there if you do have difficulties. The ease of integration into our system was very helpful. Due to the frequency of use in our facility, the system matches our needs. There is also a means to pull a visitor log in the event of an emergency which was super helpful during our emergency response drills! Review collected by and hosted on G2.com.

There are no downsides of using iLobby as it assisted our processes greatly! It was was extremely easy to add people into the system and easy to preregister guests in the event of a group meeting. Review collected by and hosted on G2.com.

iLobby is very easy-to-use, intuitive but also powerful. Set up was very straight forward and we were able to start utilizing it right away. We researched many other options and iLobby has proven to be the right choice. Beyond the features and functions, the iLobby team has been incredibly responsive and supportive. They have been great in helping us get our system to operate efficiently and optimally. Review collected by and hosted on G2.com.

We don't have any complaints or regrets about going with iLobby. Review collected by and hosted on G2.com.

It does everything and keeps me organized.

I really like pre-registering visitors. This process makes checking in visitors much more efficient. I believe that the visitors like it as well.

When I create the event, it gets added to my calendar so I know who is coming and when. The visitor receives an email and completes the registration via a link. It takes less than 30 seconds to complete. Everyone loves that it is quick because nobody has time anymore. It's great that I can tell that they have completed it. Once they have registered and receive their QR code, the process is seamless. If for some reason, they do not have their code with them, I can always print it and get them signed in that way.

I like that i can make the visits recurring and use the same code. Review collected by and hosted on G2.com.

When some visitors come back, they are considered "Returning" visitors. I don't always have them pre-registered so they sign in via kiosk using "returning visitor" selection. It does not always work. It is not a big deal, they just sign in as new visitor.

the events do not clear when they are done. I am currently undecided if I want the past events to auto delete or if I want to keep them. My instinct is to delete them. Review collected by and hosted on G2.com.

I love that FacilityOS just works with very low maintenance, and the support is always quick to respond and helpful. The initial setup was very easy, as we only had to import a CSV of our employees and contact info on an iPad that was already set up with the app. Review collected by and hosted on G2.com.

Some of their product addons are a little unclear about what they actually do. We were looking to add a second device for an additional door at our facility. We were told there was QR code functionality that could be added to help multiple people sign in. The barcode is dynamic and locked to only a single device which wasn't what we expected it was. I thought it was going to be static and could be used elsewhere. Review collected by and hosted on G2.com.

FacilityOS allows us to seamlessly integrate frontline mailroom workers with central office staff. The Intra software is easy for staff to be trained on and gives detailed information for how our mailrooms are operating.

Intergration with StarRez allows our recipient data to be updated daily so staff are able to best direct incoming items.

Requests for support or changes are addressed quickly during the week and resolved in a timely fashion. Review collected by and hosted on G2.com.

Lack of weekend tech support can be challenging in high volume times. Temporary licenses are no longer being offered/sold which were a great benefit to during our busiest times of the year. Review collected by and hosted on G2.com.

I can sign out anyone who may have forgot to sign out and I can check to see what guest are still signed in. Review collected by and hosted on G2.com.

The only thing I dislike is when someone signs and it's not verified by initialing then it has a negative impact. The system will freeze at times Review collected by and hosted on G2.com.

We like that we are able to see who is in the office for the day; We like that we can go back and see who was in the office on certain dates to verify if employees did in fact attend a training; We like that it notifies all of HQ employees when expected/unexpected guests have arrived via email; We like that we can add in expected guests into the system ahead of time, making the sign in process easier & quicker; Achilles and Damjan have been great when it comes to Customer Support, they were able to customize the sign in fields to our needs; The integration process has been great with our employees, it is easy to use with the QR code Review collected by and hosted on G2.com.

Only thing is we wish that the Sign Out button on the bottom right-hand corner of the kiosk could be bigger or highlighted to stand out better. When guests need to sign out, they have difficulty finding that button. Review collected by and hosted on G2.com.

I use FacilityOS in my work for controlling employees and visitors, and I find it very easy to register employees. The reporting feature is also great, and I appreciate receiving emails when an employee or visitor accesses the company. The initial setup of FacilityOS was very easy. Review collected by and hosted on G2.com.

We had issues with the duplication of employees records. It was possible to register the same employee twice with the same information. Another thing is that the system sometimes takes a while to respond (btw 1-3min) when the employee tries to make the registration. This usually happens in the first hour of the shift. Review collected by and hosted on G2.com.

I like FacilityOS for its direct notifications to supervisors when employees, contractors, and visitors sign in. It's a timely communication feature that helps me track who is here and where they are. This feature helps me monitor when my staff sign in and from which station they do it. Review collected by and hosted on G2.com.

My employees have stated that sometimes when they attempt to log in, they have to wait several minutes for it to register. And sometimes it makes them have to sign in again. When I have multiple employees signing in at the start of a shift, there can be a queue to sign in due to the system lag where the screening is buffering for minutes trying to sign them in. Review collected by and hosted on G2.com.

We’re currently in a transition period, moving from one VMS solution to FacilityOS, and we truly can’t say enough good things about our experience so far. The platform has been exceptional, and the support we’ve received has been incredible. We’re excited to keep deploying this solution across our sites globally as we continue the rollout. Review collected by and hosted on G2.com.

The only thing I’d really like to see is the ability to do a mass import of users in FacilityOS and assign them the “basic role.” That said, this may already be available, and I might have simply missed the setting. Review collected by and hosted on G2.com.