Has been working hand-in-hand with Zendesk allowing to view who owns what when working on a ticket for a user. Review collected by and hosted on G2.com.

It requires constant updating and information some of which I do not know such as PO numbers. Review collected by and hosted on G2.com.

How comprehensive it is and all the integrations (most that work) Review collected by and hosted on G2.com.

A bit too technical. UI not great. Some integrations don't work. Review collected by and hosted on G2.com.

We like that we can connect all our MDM solutions to Asset Sonar, and we can automatically register devices and assign them to users. Review collected by and hosted on G2.com.

Interface can be improved, also the device synchronization or user can take a lot of time and lack granular setting. Review collected by and hosted on G2.com.

I most like the simplicity of finding details of an asset. I can search by user or machine name and quickly find what I'm looking for. The EZO team has been great in helping us set up AssetSonar, leading us down the right path. Review collected by and hosted on G2.com.

The setup is complicated. I feel we have a great deployment at the moment and we couldn't have done it without our EZO team to help us. They have been great. Review collected by and hosted on G2.com.

It can track both digital assests and hardware. The interface is easy to see what you're looking at. It integrates with our help desk platform Review collected by and hosted on G2.com.

The pricing could be better, and I’d also like to see a more robust support system. Review collected by and hosted on G2.com.

I really like the integrations with our MDMs, as other competitors are missing key integrations or are not as advanced as AssetSonar. The reporting is very good and better than other tools I've used. The initial setup was quite easy for us to manage, and the AssetSonar support team offered key insights and assistance with some integrations, which was very helpful. Review collected by and hosted on G2.com.

I think while the reporting is good, the usability and design could be improved. Charting and the dashboards are a bit clunky, there needs to be work done on the workflow. Review collected by and hosted on G2.com.

I find AssetSonar easy to use, with lots of ways to look up information and it's easy to input data. It helps deconflict scheduled assets, tells me where it's going, when an item is in maintenance, and tracks usage data. I also like that it helps in tracking and keeping inventory of consumables and allows me to charge consumables to appropriate users. Review collected by and hosted on G2.com.

Pulling reports is uncomfortable because you have to pull all of the items ever used in AssetSonar and then add them to an Excel sheet and filter. It takes long to pull reports because it's pulling data that I no longer need. It doesn't allow me to filter items by date or department. Review collected by and hosted on G2.com.

I find AssetSonar extremely valuable for keeping track of all our machines and ensuring none go missing. I particularly like the warranty information feature, which helps us stay on top of replacements so that nobody misses out. I also appreciate the ability to record non-desktop/laptop devices, like mobile phones, which is a unique aspect I find helpful. The initial setup was extremely easy, thanks to the great support. Overall, it's been rather good, and I haven't encountered areas that don't work well. Review collected by and hosted on G2.com.

I feel like it's been rather good, I've not run into areas that don't work as well. If I had to improve anything, I would say the mobile area could do with a little more refinement and possibly a dedicated area for SIM cards themselves or phone numbers, as now people have devices without a SIM card too but a phone number. Review collected by and hosted on G2.com.

The software agent which is adding automatically all hosts to the inventory Review collected by and hosted on G2.com.

Some functions and integrations are still in beta versions. Review collected by and hosted on G2.com.

After spending a few months using AssetSonar, I can confidently say it’s one of the most well-rounded IT asset management platforms I’ve worked with. What stood out to me right away was how clean and intuitive the interface is. Setting it up took some effort — mainly when configuring integrations and custom fields — but once everything was in place, day-to-day use became extremely efficient. Review collected by and hosted on G2.com.

e reporting tools are good, but some deeper customization options would be helpful. Being able to create fully tailored dashboards or add more granular filters would make data analysis faster. Review collected by and hosted on G2.com.