The search capabilities, they are quite intensive and meet legal requirements, way above the normal terms of contains or near. Review collected by and hosted on G2.com.

Issues with data collection connectors and import of data from other eDiscovery solutions. Review collected by and hosted on G2.com.

Fairly easy to navigate, even without the promised support. Review collected by and hosted on G2.com.

Customer service and support. We have not received anything close to the level of support promised during the sales process. Review collected by and hosted on G2.com.

All in one platform with various usabilities across multiple different areas of data management. Review collected by and hosted on G2.com.

It's still a work in progress, but getting there year over year. Review collected by and hosted on G2.com.

(almost) Real-time info on terminations, hiring and departmental changes Review collected by and hosted on G2.com.

Haven't been using it long enough to have one Review collected by and hosted on G2.com.

XChange 2025, Exterro’s annual conference, was an incredible experience. This year’s event in Denver truly exceeded my expectations. It brought together a vibrant community of professionals, offered hands-on training, and gave attendees the chance to earn exclusive Exterro certifications. The keynote speakers were insightful and added real value.

Beyond the event itself, Exterro continues to impress—not just with a product that’s intuitive and easy to use, but with a team that genuinely cares. Everyone I interacted with was helpful, thoughtful, and committed to creating a one-of-a-kind experience. Review collected by and hosted on G2.com.

There wasn't anything I disliked. I really enjoyed the event. Review collected by and hosted on G2.com.

Ease, defensible process and visually easy to use Review collected by and hosted on G2.com.

a few workflow options could be improved Review collected by and hosted on G2.com.

Its strong Automation, AI analytics, Cloud Service Integration and Compliance Capabilities Review collected by and hosted on G2.com.

The high pricing, the performance issues Review collected by and hosted on G2.com.

The value offered by Exterro is unmatched in the industry. Exterro is core business partner of ours and we collaborate on new ideas to build features into their product road map. We use many products including Legal Hold EDDM Data Source Discovery Data Retention, Comprehensive Interview along with many other tools to manage our program. This allows us to have the confidence to know where data is located within our environment and allows us to have a world class eDiscovery program. Review collected by and hosted on G2.com.

Connectors including Office 365 and ServiceNow have some opportunities for better integration. Review collected by and hosted on G2.com.

Automating so many aspects of the legal hold process. Review collected by and hosted on G2.com.

It is all helpful. I do not have any complaints. Review collected by and hosted on G2.com.

I'm not sure yet. I'm not using it yet. Review collected by and hosted on G2.com.

A lot going on in the software. I prefer to keep it simple. Review collected by and hosted on G2.com.