Exterro Data Risk Management Platform Reviews & Product Details

The top level review of ECAs was very helpful as we do not do many in our company. Review collected by and hosted on G2.com.

The ingest session was too fast for someone who has never used the same. Review collected by and hosted on G2.com.

I like the immediate notifications to custodians. Review collected by and hosted on G2.com.

The drafting of the notice is clunky, cut and paste options make uniformed text difficult, spacing is off, it is not intuitive. There are also no dashboards. Review collected by and hosted on G2.com.

Ease of use-very user friendly and not complex to utilize Review collected by and hosted on G2.com.

There is not much to dislike- great customer service and support and the platform has been evolving. Waiting for API's for collaboration tools. Review collected by and hosted on G2.com.

I love the way the product integrates with the Google Suite. Also, I have found that reviewers of ESI are able to review and label documents with minimal instruction from me, even if they have never used E-Discovery software before. Review collected by and hosted on G2.com.

There is a large learning curve for advanced users like me to get to the stage where they feel comfortable with the results of their searches and collections. Review collected by and hosted on G2.com.

The Best thing about these forensic tools is an essay to use and get detailed evidence with good specific results. Review collected by and hosted on G2.com.

Do update with sound research and capabilities do it fast Review collected by and hosted on G2.com.

End user-friendly and intuitive product. Review collected by and hosted on G2.com.

No, I don't see any downsides now with LHP. Review collected by and hosted on G2.com.

Ease of use and responsiveness of customer support Review collected by and hosted on G2.com.

Not being able to bulk redact and some miscommunication from Zapproved as to whether that's a capability they are going to introduce Review collected by and hosted on G2.com.

Exterro Legal Hold is a first-rate Legal Hold Notice management solution best suited for large enterprises and those with substantial legal hold obligations. Our Proof of Concept highlighted critical features we require at Nokia - including powerful configuration options, a robust Compliance Portal for use by Custodians, a critical Employee Change Monitor module, and the Export Compliance option. Review collected by and hosted on G2.com.

With configurability comes complexity, so training and support are important for best use of this complex product - and these have been provided by Exterro on reasonable terms. Even so, the built-in, industry standard text editor is not as intuitive as I prefer. Review collected by and hosted on G2.com.

Exterro has a good administrative UI that makes it easy for IT to implement and even engage the business as owners of the platform. The ability to extend the platform with custom fields was vital for our organization to be able to adopt the platform and maintain our operational practice. The ability to manage cases, hold, and notifications with system automation is a huge help in our operations. Being able to visually account in the UI and with reports is already giving us the ability to assess our practice and discover areas of value. Integration between the modules for navigation (Case/matter, Hold, and In place preservation) makes it easy to work through the lifecycle of a case and quickly tell where you are. We can consider new workflows that we didn't have before. Exterro integration with O365 is very beneficial. Data source integration is a great help and almost a must-have. Being able to track in Exterro rather than navigating to a different platform is a win. Leveraging the cloud version of the application is fantastic as you continually get the latest and greatest. Review collected by and hosted on G2.com.

While the automation is helpful there are still additional areas that would be great to see improved such as when additional datasources are added and need to be preserved. We have also noticed some limitations when searching for various items in the platform...the inability to pick more than one item for a drop down when searching for example. Review collected by and hosted on G2.com.

I enjoyed the ability to actively participate in the demo. I learn best by working through things, so this was definitely suited to my learning style. We were able to have our own test accounts and the ability to actually work through the platform. We were also extended the invitation to utilize the ECM under our demo accounts for more practice with the tool. The Exterro team was very willing to answer questions throughout the training, and expressed their availability even after the duration of the training. Review collected by and hosted on G2.com.

There was nothing that I can say that I disliked. The team was very friendly and took the time to answer questions, as well as slow down and repeat steps to ensure that we understood every step. Review collected by and hosted on G2.com.