--- title: Extend Reviews meta\_title: 'Extend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Extend works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # Extend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Extend but has limited features. Are you part of the Extend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team. * * * Seller [Extend](https://www.g2.com/sellers/extend) Discussions [Extend Community](https://www.g2.com/products/extend-protection-reviews/discuss) Solution Type Best-of-Breed Overview by Caleb Roberts Show More ## Pricing Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Route](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Route") Route 4.5/5(114) ](https://www.g2.com/products/route-2023-05-09/reviews) [ View All Alternatives ](https://www.g2.com/products/extend-protection-reviews/competitors/alternatives) ## User Insights Average based on 61 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Small-Business (50 or fewer emp.) 5/10/2022 "Upscale Offering" 5/5 What do you like best about Extend? Extend is a great option! It is an upscale offering that many customers enjoy. Review collected by and hosted on G2.com. What do you dislike about Extend? It didn't seamless mesh with our current theme. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We are working on a new site build and will integrate extend for a smoother layout and experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Extend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Extend ](https://www.g2.com/products/extend-protection-reviews/discussions/new) GU Guest User What is Extend used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-extend-used-for) [ View all Discussions ](https://www.g2.com/products/extend-protection-reviews/discuss) ## Pricing Options Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) Extend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5ce620ee24587ebdd2718e42a29e1f3f/clyde.png "Product Avatar Image") Clyde 4.8/5(10) [ Compare Now ](https://www.g2.com/compare/clyde-vs-extend-protection-reviews) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4aa7b3b718e895992ea3d5f00f500626/route-2023-05-09.png "Product Avatar Image") Route Protection & Tracking 4.5/5(114) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Extend Features User Tools - Warranty Management Stakeholder Reports Lifecycle Reports Customer Insights Trends Detection Software Integrations CRM Integration [ View More Features ](https://www.g2.com/products/extend-protection-reviews/features) ##### Categories on G2 [Shipping Insurance](https://www.g2.com/categories/shipping-insurance)[Warranty Management](https://www.g2.com/categories/warranty-management) ##### Explore More [What is the top-rated meeting room booking system for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-meeting-room-booking-system-for-large-enterprises)[What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[What are the best VR collaboration solutions supporting multiple headset types and mixed reality features?](https://www.g2.com/discussions/what-are-the-best-vr-collaboration-solutions-supporting-multiple-headset-types-and-mixed-reality-features) [What are the highest rated Oracle Siebel resellers for enterprise CRM implementations, based on reviews from organisations prioritising reliability and long-term support?](https://www.g2.com/discussions/oracle-siebel-resellers-what-are-the-highest-rated-oracle-siebel-resellers-for-enterprise-crm-implementations-based-on-revie)[Which inspection management platforms work well for quality managers overseeing construction site inspections across multiple locations at the same time?](https://www.g2.com/discussions/which-inspection-management-platforms-work-well-for-quality-managers-overseeing-construction-site-inspections-across-multiple-locations-at-the-same-time)[Which construction data analytics vendors show measurable improvements in forecast accuracy within the first 90 days?](https://www.g2.com/discussions/which-construction-data-analytics-vendors-show-measurable-improvements-in-forecast-accuracy-within-the-first-90-days) [Show MoreShow Less](javascript:void(0);)