--- title: Extend Reviews meta\_title: 'Extend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Extend works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # Extend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Extend but has limited features. Are you part of the Extend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team. * * * Seller [Extend](https://www.g2.com/sellers/extend) Discussions [Extend Community](https://www.g2.com/products/extend-protection-reviews/discuss) Solution Type Best-of-Breed Overview by Caleb Roberts Show More ## Pricing Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Route](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Route") Route 4.5/5(114) ](https://www.g2.com/products/route-2023-05-09/reviews) [ View All Alternatives ](https://www.g2.com/products/extend-protection-reviews/competitors/alternatives) ## User Insights Average based on 61 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/5/2022 "Valuable to customers." 4.5/5 What do you like best about Extend? We like how we're providing a great customer experience and security. Review collected by and hosted on G2.com. What do you dislike about Extend? We dislike the minimal marketing opportunities. Review collected by and hosted on G2.com. Recommendations to others considering Extend: It's really helpful for customers to see that you offer an extended warranty. This is especially useful when you're a growing company and want/need potential customers to feel safe about a purchase. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We are not a widely known company. With Extend, we're able to provide the security that some customers prefer to have when purchasing from smaller companies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Patrick L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick L.") PL Patrick L. Store Manager Small-Business (50 or fewer emp.) 5/10/2022 "Amazing Value and Support" 5/5 What do you like best about Extend? Support from all the staff. They're very detail oriented and friendly. Review collected by and hosted on G2.com. What do you dislike about Extend? None so far. All my concerns have been addressed promptly. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Providing extra value and peace of mind to the products we sell. Review collected by and hosted on G2.com. Show More 5/10/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/10/2022 "Great Experience" 5/5 What do you like best about Extend? Allows our customers to be able to make a purchase with peace of mind against any accidental damage for a fairly cheap cost. Review collected by and hosted on G2.com. What do you dislike about Extend? I wish it was available in more regions. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Allows our customers to be able to make a purchase with peace of mind against any accidental damage for a fairly cheap cost. It has saved us on replacement costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/10/2022 "No Brainer!" 5/5 What do you like best about Extend? Allows brands to offer extended warranties to customers for nothing out of pocket. Review collected by and hosted on G2.com. What do you dislike about Extend? Limited customer support and only check-ins once in a while Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? I am solving the addition of multiple years to an electronic product warranty Benefits I realized is that customers are so much more safe and secure to purchase our expensive product now that extend backs it Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Isabella W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabella W.") IW Isabella W. Director of Operations Small-Business (50 or fewer emp.) 5/5/2022 "Excellent Product" 5/5 What do you like best about Extend? Makes the return process pain-free for us Review collected by and hosted on G2.com. What do you dislike about Extend? The design is not customizable front-end Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Solving part of the Customer Complaint Cycle Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 5/10/2022 "Extend your business with Extend Warranties!" 4.5/5 What do you like best about Extend? We added Extend to our E-Commerce site and have seen an additional revenue while offering our customers a quality warranty solution. Review collected by and hosted on G2.com. What do you dislike about Extend? Some of the pop-up reminders are a little too much. We may need to tone this down. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Extend gives us a competitive advantage in offering an affordable extended warranty to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/9/2022 "We value our partnership with Extend - they go above and beyond to service our needs." 4.5/5 What do you like best about Extend? The team is always receptive to our feedback and willing to pull in any resources needed. Review collected by and hosted on G2.com. What do you dislike about Extend? There are some scaling issues currently as they grow and build out appropriate teams. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We are able to add incremental sales with a passive salesman on our site. Our average ticket value has increased as a result. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Small-Business (50 or fewer emp.) 5/5/2022 "TruTech Tools" 4/5 What do you like best about Extend? Different coverage levels for different years. Review collected by and hosted on G2.com. What do you dislike about Extend? A TruTech Tools salesperson is not able to add the warranty to an order when placed on the backside of the order system. It only works on the main "front" side of the site. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? some customers want to warranty products after the manufacturer's coverage period. Extend helps these customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") AL Verified User in Luxury Goods & Jewelry Small-Business (50 or fewer emp.) 5/12/2022 "Easy Setup, nice people" 4.5/5 What do you like best about Extend? The team at extend were very helpful and patient with our requirements/delays on our website. Review collected by and hosted on G2.com. What do you dislike about Extend? Minimal amount of customization available within the popup and frameworks. YOu need some coding knowledge if you want to customize it at all. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Providing added protection to our customers, higher average order value. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/5/2022 "Driving Revenue, Not As Easy to Set Up As They Say" 4/5 What do you like best about Extend? Strong attachment rate, strong revenue to-date Review collected by and hosted on G2.com. What do you dislike about Extend? Lack of documentation on Shopify processes. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Not so much solving a problem, but filling a gap for customers who want peace of mind that they will be able to use their products to years to come. Benefits: increased revenue and customer loyalty. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Extend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Extend ](https://www.g2.com/products/extend-protection-reviews/discussions/new) GU Guest User What is Extend used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-extend-used-for) [ View all Discussions ](https://www.g2.com/products/extend-protection-reviews/discuss) ## Pricing Options Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) Extend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5ce620ee24587ebdd2718e42a29e1f3f/clyde.png "Product Avatar Image") Clyde 4.8/5(10) [ Compare Now ](https://www.g2.com/compare/clyde-vs-extend-protection-reviews) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4aa7b3b718e895992ea3d5f00f500626/route-2023-05-09.png "Product Avatar Image") Route Protection & Tracking 4.5/5(114) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Extend Features User Tools - Warranty Management Stakeholder Reports Lifecycle Reports Customer Insights Trends Detection Software Integrations CRM Integration [ View More Features ](https://www.g2.com/products/extend-protection-reviews/features) ##### Categories on G2 [Shipping Insurance](https://www.g2.com/categories/shipping-insurance)[Warranty Management](https://www.g2.com/categories/warranty-management) ##### Explore More [What is the top-rated meeting room booking system for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-meeting-room-booking-system-for-large-enterprises)[What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[What are the best VR collaboration solutions supporting multiple headset types and mixed reality features?](https://www.g2.com/discussions/what-are-the-best-vr-collaboration-solutions-supporting-multiple-headset-types-and-mixed-reality-features) [What are the highest rated Oracle Siebel resellers for enterprise CRM implementations, based on reviews from organisations prioritising reliability and long-term support?](https://www.g2.com/discussions/oracle-siebel-resellers-what-are-the-highest-rated-oracle-siebel-resellers-for-enterprise-crm-implementations-based-on-revie)[Which inspection management platforms work well for quality managers overseeing construction site inspections across multiple locations at the same time?](https://www.g2.com/discussions/which-inspection-management-platforms-work-well-for-quality-managers-overseeing-construction-site-inspections-across-multiple-locations-at-the-same-time)[Which construction data analytics vendors show measurable improvements in forecast accuracy within the first 90 days?](https://www.g2.com/discussions/which-construction-data-analytics-vendors-show-measurable-improvements-in-forecast-accuracy-within-the-first-90-days) [Show MoreShow Less](javascript:void(0);)