--- title: Extend Reviews meta_title: 'Extend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 61 reviews by the users' company size, role or industry to find out how Extend works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 61 scale: '5' date_modified: '2026-08-07' parent_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # Extend Reviews **Vendor:** Extend **Category:** [Warranty Management Software](https://www.g2.com/categories/warranty-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 61 ## About Extend Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team. ## Extend Reviews ### 1. Valuable to customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Extend?** We like how we're providing a great customer experience and security. **What do you dislike about Extend?** We dislike the minimal marketing opportunities. **Recommendations to others considering Extend:** It's really helpful for customers to see that you offer an extended warranty. This is especially useful when you're a growing company and want/need potential customers to feel safe about a purchase. **What problems is Extend solving and how is that benefiting you?** We are not a widely known company. With Extend, we're able to provide the security that some customers prefer to have when purchasing from smaller companies. ### 2. Amazing Value and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick L. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Extend?** Support from all the staff. They're very detail oriented and friendly. **What do you dislike about Extend?** None so far. All my concerns have been addressed promptly. **What problems is Extend solving and how is that benefiting you?** Providing extra value and peace of mind to the products we sell. ### 3. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Extend?** Allows our customers to be able to make a purchase with peace of mind against any accidental damage for a fairly cheap cost. **What do you dislike about Extend?** I wish it was available in more regions. **What problems is Extend solving and how is that benefiting you?** Allows our customers to be able to make a purchase with peace of mind against any accidental damage for a fairly cheap cost. It has saved us on replacement costs. ### 4. No Brainer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Extend?** Allows brands to offer extended warranties to customers for nothing out of pocket. **What do you dislike about Extend?** Limited customer support and only check-ins once in a while **What problems is Extend solving and how is that benefiting you?** I am solving the addition of multiple years to an electronic product warranty Benefits I realized is that customers are so much more safe and secure to purchase our expensive product now that extend backs it ### 5. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Extend?** Makes the return process pain-free for us **What do you dislike about Extend?** The design is not customizable front-end **What problems is Extend solving and how is that benefiting you?** Solving part of the Customer Complaint Cycle ### 6. Extend your business with Extend Warranties! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Extend?** We added Extend to our E-Commerce site and have seen an additional revenue while offering our customers a quality warranty solution. **What do you dislike about Extend?** Some of the pop-up reminders are a little too much. We may need to tone this down. **What problems is Extend solving and how is that benefiting you?** Extend gives us a competitive advantage in offering an affordable extended warranty to our customers. ### 7. We value our partnership with Extend - they go above and beyond to service our needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Extend?** The team is always receptive to our feedback and willing to pull in any resources needed. **What do you dislike about Extend?** There are some scaling issues currently as they grow and build out appropriate teams. **What problems is Extend solving and how is that benefiting you?** We are able to add incremental sales with a passive salesman on our site. Our average ticket value has increased as a result. ### 8. TruTech Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Extend?** Different coverage levels for different years. **What do you dislike about Extend?** A TruTech Tools salesperson is not able to add the warranty to an order when placed on the backside of the order system. It only works on the main "front" side of the site. **What problems is Extend solving and how is that benefiting you?** some customers want to warranty products after the manufacturer's coverage period. Extend helps these customers. ### 9. Easy Setup, nice people **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Extend?** The team at extend were very helpful and patient with our requirements/delays on our website. **What do you dislike about Extend?** Minimal amount of customization available within the popup and frameworks. YOu need some coding knowledge if you want to customize it at all. **What problems is Extend solving and how is that benefiting you?** Providing added protection to our customers, higher average order value. ### 10. Driving Revenue, Not As Easy to Set Up As They Say **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Extend?** Strong attachment rate, strong revenue to-date **What do you dislike about Extend?** Lack of documentation on Shopify processes. **What problems is Extend solving and how is that benefiting you?** Not so much solving a problem, but filling a gap for customers who want peace of mind that they will be able to use their products to years to come. Benefits: increased revenue and customer loyalty. ### 11. Upscale Offering **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Extend?** Extend is a great option! It is an upscale offering that many customers enjoy. **What do you dislike about Extend?** It didn't seamless mesh with our current theme. **What problems is Extend solving and how is that benefiting you?** We are working on a new site build and will integrate extend for a smoother layout and experience. ## Extend Discussions - [What is Extend used for?](https://www.g2.com/discussions/what-is-extend-used-for) - [View Extend pricing details and edition comparison](https://www.g2.com/products/extend-protection-reviews/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+22%3A58%3A00+-0500&secure%5Bsession_id%5D=bff3d7b1-2a5b-4c52-aa6f-c660b768c70f&secure%5Btoken%5D=2d6de84cc5ddf38f20e894e5775a2553c5a003a5d233d96c603c83bb44a75b12&format=llm_user) ## Extend Features **Additional Functionality** - Traceability - Production Scheduling - Workflow Management - Third-Party Integrations - Real-Time Data - Warehouse Management - Product Configurator - AI Copilot - Production Tracking - Alerts/Notifications - Supplier Management - Demand Forecasting - Barcode/Ticket Scanning - Purchase Order Management - Product Lifecycle Management - Maintenance Management - Customizable Reports - Work Order Management - Bills of Material - Quality Control - Supply Chain Management - Inventory Management - Cost Estimating - Real-Time Analytics - Shop Floor Management - Material Requirements Planning - Multi-Location - Job Management - Distribution Management - API - Financial Management - Production Management - Activity Dashboard - Sustainability Management - Compliance Management - Generative AI - Safety Management - Unattended Automation - Document Management - Lot Tracking - MES - Data Import/Export - Capacity Planning **User Tools - Warranty Management** - Inventory - Stakeholder Reports - Lifecycle Reports **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Customer Insights** - Fraud Detection - Trends Detection **Software Integrations** - CRM Integration - FSM Integration - Third-Party Integrations **Additional Functionality** - Support Ticket Management - Reporting/Analytics - Customizable Branding - Supplier Management - Real-Time Reporting - Maintenance Scheduling - Policy Management - Historical Reporting - Parts Management - Status Tracking - For General Contractors - Real-Time Data - AI Copilot - Generative AI - Dispatch Management - Product Registration - Contract/License Management - Client Portal - Configurable Workflow - Trend Analysis - Claims Management - Activity Dashboard - Warranty Claims Management - Quotes/Estimates - Compliance Management - Case Management - For Manufacturers - Approval Process Control - Data Import/Export - Invoice Management - Electronic Payments - Eligibility Verification - Workflow Management - Self Service Portal - Access Controls/Permissions - Returns Management - Forms Management - Repair Management - Data Visualization - Service Management - Inventory Tracking - Warranty Tracking ## Top Extend Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews) - [Route](https://www.g2.com/products/route-2023-05-09/reviews) - 4.5/5.0 (110 reviews)