--- title: Extend Reviews meta\_title: 'Extend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Extend works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # Extend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Extend but has limited features. Are you part of the Extend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team. * * * Seller [Extend](https://www.g2.com/sellers/extend) Discussions [Extend Community](https://www.g2.com/products/extend-protection-reviews/discuss) Solution Type Best-of-Breed Overview by Caleb Roberts Show More ## Pricing Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Route](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Route") Route 4.5/5(114) ](https://www.g2.com/products/route-2023-05-09/reviews) [ View All Alternatives ](https://www.g2.com/products/extend-protection-reviews/competitors/alternatives) ## User Insights Average based on 61 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Anastasia V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastasia V.") AV Anastasia V. CEO Small-Business (50 or fewer emp.) 5/5/2022 "Easy Extended Warranty Solution to Increase AOV" 5/5 What do you like best about Extend? Easy implementation, streamlined look, great communication and support Review collected by and hosted on G2.com. What do you dislike about Extend? Nothing really. We are pretty happy with extend. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Offering extended warranties that many of our custmers want. This helps us stand out from the competition and increase our revenue - win-win! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SC Sandy C. Operations Manager Small-Business (50 or fewer emp.) 5/11/2022 "Great Partnership!" 5/5 What do you like best about Extend? Easy to implement and excellent customer service! Review collected by and hosted on G2.com. What do you dislike about Extend? So far, have not found something I dislike. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Has given us the ability to offer an extra layer of product protection in addition to our manufacturer warranty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 5/5/2022 "Professional and responsive." 4/5 What do you like best about Extend? Great communication, and put together a program that met most of our needs very well. Review collected by and hosted on G2.com. What do you dislike about Extend? The netsuite upsell integration is hard for sales reps to use and doesn't prompt them at the correct moment. The after-sale warranty upsell doesn't exist at all, this isn't something that was made clear to us at the time we committed. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Items not covered by manufacturer's warranty that customers wish to protect. Additional revenue. More options for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CW Connor W. COO Small-Business (50 or fewer emp.) 5/10/2022 "Extend has been a great protection plan partner - great service & team." 4/5 What do you like best about Extend? Extend has been helpful in finding the right price point for our customers. We also appreciate their fast responses and work with us on custom projects. Review collected by and hosted on G2.com. What do you dislike about Extend? Extend has somewhat limited on-site display configuration options, limiting our website design capabilities. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Offering peace of mind protection for our customer's high-value pieces. Customers are willing to pay the low protection plan price to get that peace of mind (especially homes that have pets/children). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 5/6/2022 "Great! No complaints" 5/5 What do you like best about Extend? i love the transparency. they walk you through the entire process and clear up any questions before you have the chance to ask. Review collected by and hosted on G2.com. What do you dislike about Extend? nothing to dislike. they give you all the tools you need to succeed. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? trust is gained when you can offer a warranty. to be able to offer a warranty for free is extremely valuable. not to mention it is exceptionally designed and integrated into our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Scott R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott R.") SR Scott R. President-CEO Small-Business (50 or fewer emp.) 6/14/2022 "Extend has been a great partner for our business!" 5/5 What do you like best about Extend? Ease of use. Extra revenue with minimal effort! Review collected by and hosted on G2.com. What do you dislike about Extend? No complaints. Extend has been value-added from day 1 Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Helping our customer with peace of mind knowing they have a warranty beyond what the manufacturer provides at a minimal cost. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 5/5/2022 "Excellent opportunity for incremental revenue" 5/5 What do you like best about Extend? Seemless integration, great user/customer experience, high profit margins, Review collected by and hosted on G2.com. What do you dislike about Extend? Reporting could be enhanced - i.e.e how does the modal convert compared to product page/in cart, etc. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Being more competitive with other merchants who offer warranty options; we have closed that gap with Extend as well as the advantage of lower cost and better coverage to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") EC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 5/5/2022 "Once installed, it's completely automated and generates additional income for our store." 5/5 What do you like best about Extend? Automation and seamless once installed. The team we worked with are very friendly and knowledgable of the product. Review collected by and hosted on G2.com. What do you dislike about Extend? None so far. It has been a good experience all around. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? More assurance for our customers. Additional revenue. Too soon to see repeat customers pick up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") IC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 5/10/2022 "Customers Have Been Happy using Extend" 4.5/5 What do you like best about Extend? Being able to sale extended warranty while it being pretty hands off. Review collected by and hosted on G2.com. What do you dislike about Extend? Currently we have to "fulfill" the extended warranty eventhough there isn't a product that needs fulfillment. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Customer service issues are being resovled by them having purchased extended warranty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alex F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex F.") AF Alex F. GM of DTC Mid-Market (51-1000 emp.) 5/10/2022 "Great team and product" 5/5 What do you like best about Extend? Very innovative and smart team that is always looking to optimize. Review collected by and hosted on G2.com. What do you dislike about Extend? They are great nothing I dislike, only thing missing is a Canadian product which I'm sure will come. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Our attachment rate for insurance has skyrocketed since launching with extend. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Extend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Extend ](https://www.g2.com/products/extend-protection-reviews/discussions/new) GU Guest User What is Extend used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-extend-used-for) [ View all Discussions ](https://www.g2.com/products/extend-protection-reviews/discuss) ## Pricing Options Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) Extend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5ce620ee24587ebdd2718e42a29e1f3f/clyde.png "Product Avatar Image") Clyde 4.8/5(10) [ Compare Now ](https://www.g2.com/compare/clyde-vs-extend-protection-reviews) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4aa7b3b718e895992ea3d5f00f500626/route-2023-05-09.png "Product Avatar Image") Route Protection & Tracking 4.5/5(114) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Extend Features User Tools - Warranty Management Stakeholder Reports Lifecycle Reports Customer Insights Trends Detection Software Integrations CRM Integration [ View More Features ](https://www.g2.com/products/extend-protection-reviews/features) ##### Categories on G2 [Shipping Insurance](https://www.g2.com/categories/shipping-insurance)[Warranty Management](https://www.g2.com/categories/warranty-management) ##### Explore More [What is the top-rated meeting room booking system for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-meeting-room-booking-system-for-large-enterprises)[What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[What are the best VR collaboration solutions supporting multiple headset types and mixed reality features?](https://www.g2.com/discussions/what-are-the-best-vr-collaboration-solutions-supporting-multiple-headset-types-and-mixed-reality-features) [What are the highest rated Oracle Siebel resellers for enterprise CRM implementations, based on reviews from organisations prioritising reliability and long-term support?](https://www.g2.com/discussions/oracle-siebel-resellers-what-are-the-highest-rated-oracle-siebel-resellers-for-enterprise-crm-implementations-based-on-revie)[Which inspection management platforms work well for quality managers overseeing construction site inspections across multiple locations at the same time?](https://www.g2.com/discussions/which-inspection-management-platforms-work-well-for-quality-managers-overseeing-construction-site-inspections-across-multiple-locations-at-the-same-time)[Which construction data analytics vendors show measurable improvements in forecast accuracy within the first 90 days?](https://www.g2.com/discussions/which-construction-data-analytics-vendors-show-measurable-improvements-in-forecast-accuracy-within-the-first-90-days) [Show MoreShow Less](javascript:void(0);)