--- title: Extend Reviews meta\_title: 'Extend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Extend works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # Extend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Extend but has limited features. Are you part of the Extend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team. * * * Seller [Extend](https://www.g2.com/sellers/extend) Discussions [Extend Community](https://www.g2.com/products/extend-protection-reviews/discuss) Solution Type Best-of-Breed Overview by Caleb Roberts Show More ## Pricing Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Route](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Route") Route 4.5/5(114) ](https://www.g2.com/products/route-2023-05-09/reviews) [ View All Alternatives ](https://www.g2.com/products/extend-protection-reviews/competitors/alternatives) ## User Insights Average based on 61 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Corey P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corey P.") CP Corey P. Operations Manager Small-Business (50 or fewer emp.) 4/25/2023 "Solid application" 3.5/5 What do you like best about Extend? Easy to use software using their Shopify integratin. Review collected by and hosted on G2.com. What do you dislike about Extend? Limited customer take up on the warranty offers. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Extend allows customers to buy an extended warranty so they had added protection for their products. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Steve L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve L.") SL Steve L. Director of Marketing Mid-Market (51-1000 emp.) 5/10/2022 "Expanding Revenue" 4.5/5 What do you like best about Extend? The extend team is knowledgeable and easy to work with. They are very responsive and address issues quickly to have a positive resolution. Our onboarding was complex due to the ERP we use and the integration required with our website. Review collected by and hosted on G2.com. What do you dislike about Extend? What I didn't liek was that we were offered several plans to offer to our custoemrs at first. But latter when we were about to go live that offering was reduced and we could only offer a fraction of the plans intitially presented to us. But that was ok and still worked out well. Review collected by and hosted on G2.com. Recommendations to others considering Extend: Yes if you are looking for an additonal revenue stream and offer your customers additional protection and value using Extend is the way to go. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We are able to offer our customers extra protection on their expensive products they purchase from us. Also, we are able to realize an additional revenue stream by utilizing Extend Services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") ET Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 4/25/2023 "Excellent service and supporting staff" 5/5 What do you like best about Extend? Extend allows our brand to offer customers peace of mind when they purchase one of our products with shipping protection and extended warranties. Review collected by and hosted on G2.com. What do you dislike about Extend? The Shopify SKU methodology could be improved. Not a significant drawback but it could be better. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Supporting our customers after the manufactures warranty ends. Having this maintains customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Management Consultant Small-Business (50 or fewer emp.) 5/5/2022 "Fantastic engagement team, lots of technical support, resulting in great service for our customers!" 5/5 What do you like best about Extend? Everyone on the Extend team has been super accomodating, in terms of explanation of their service, adjusting to our available times for calls, and patience for the delays on our side. They're very accessible for questions at any time. One of the better experiences I've had with a vendor so far. Review collected by and hosted on G2.com. What do you dislike about Extend? So far, I honestly cannot say that I have any dislikes from our experience with Extend - they've been fantastic with us, even as we experienced delays on our side with implementation. Review collected by and hosted on G2.com. Recommendations to others considering Extend: It's a great way to offer additional warranty options to your customers. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We're offering our customers a great extended warranty that we don't already offer. The entire process on our side is almost effortless once implemented, so it's been a great experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Barry L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barry L.") BL Barry L. Executive Vice-President Small-Business (50 or fewer emp.) 5/5/2022 "Extend provides customers with buying confidence" 4.5/5 What do you like best about Extend? Customers have an option to buy extended warranty coverage, so we are less likely to receive warranty claims due to wear and tear types of issues. The customers know that they could have opted to buy an extended warranty, and if they did not buy it, they will be less likely to come to us 9 months after their purchase, saying that they want a replacement. Review collected by and hosted on G2.com. What do you dislike about Extend? We really wish more customers would buy the extended warranty option. Review collected by and hosted on G2.com. Recommendations to others considering Extend: The Extend program works with our BigCommerce website. We have been happy with the results thus far. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We have fewer customer complaints about product issues. We find that customers are less likely to find fault with the products that have simply worn out through heavy use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Warren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Warren C.") WC Warren C. Director Small-Business (50 or fewer emp.) 5/5/2022 "Hassle Free and and Instant, Risk-Free boost to profits" 5/5 What do you like best about Extend? 1) Instant boost to profits at no additional cost. You only pay Extend a revenue share when there is a sale. 2) Hassle-free implementation. Once you give Extend access to your web store, they do the complete set up including testing 3) Potential for future sales if customers invoke their protection plan and Extend authorizes a free replacement product. Review collected by and hosted on G2.com. What do you dislike about Extend? Can't think of anything. So far everything works fine. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Less customer dissatisfaction about having to pay for repairs after the 1-year standard warranty. Benefited from the additional profit without incurring a single cent of incremental advertising cost. In other words, this just increases the average order size and average revenue per click, without having to increase my advertising cost per click. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 5/17/2022 "Straightforward product and easy to work with team" 3.5/5 What do you like best about Extend? The onboarding process with Extend was easy for our dev team. Since implementation, Extend has been receptive to our feedback and has been willing to work with us on our requests and ideas for optimization. Our open line of communication and quarterly reviews help keep us aligned. Operationally speaking, we have not had any customer issues since implementation. Review collected by and hosted on G2.com. What do you dislike about Extend? Our customer-facing pricing started higher than our competitors and took a few iterations and concessions to bring it down. Unsure if this is the same for sellers in other industries, but as a smaller vendor, our competitors' warranty pricing beat ours with Extend in most instances. Extend has been easy to work with to improve the offering, but we are still working on ramping up the program to the anticipated results and identifying the best way to balance extended warranties with other checkout features. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Extend is helping us improve our competitive position in our industry by offering a top-of-the-line warranty product. It's a commonplace offering in the electronics industry, and we were the oddball out without Extend. The profit-share agreement is a win-win, and Extend handles all the heavy lifting for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MF Moez F. Head of Marketing Small-Business (50 or fewer emp.) 5/10/2022 "Great add on for accidental damage protection" 4.5/5 What do you like best about Extend? Extend doesn't significantly impact load speed on the website, which is great. The support and success teams are responsive and we were up and running in just a few days. So far, claims have been seamlesss as well. Review collected by and hosted on G2.com. What do you dislike about Extend? It's not so easy to get custom orders going. It involves a whole bunch of technical stuff, it would be much better if we could just link online orders with customers and create orders in the merchant portal. Review collected by and hosted on G2.com. Recommendations to others considering Extend: Definitely go for it, it's a great solution that doesn't add any cost. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? It's easy to offer accidental damage protection to customers, and this way we can separate our manufacturer's warranty for issues in craftsmanship with accidental damage issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christian A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian A.") CA Christian A. CEO Small-Business (50 or fewer emp.) 5/10/2022 "One of the best" 5/5 What do you like best about Extend? We had seriously considered some of the more custom options on the market, even spinning up an additional protection coverage program ourselves. All of that fell short of Extend's competitive rates and other value adds. Review collected by and hosted on G2.com. What do you dislike about Extend? One dislike I've had is how I, the brand, have no control over creative content in the popup. Extend prefers to utilize image assets that they've seen proven success, but the images are not mine, and therefore are not related to my brand (just to my category). Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? I'd say that we're bridging the fear gap that comes with customers who are purchasing an expensive item from my store. That fear is quelled by the additional layer of protection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Motion Pictures and Film](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Motion Pictures and Film") AM Verified User in Motion Pictures and Film Small-Business (50 or fewer emp.) 5/5/2022 "Extend helps generate extra income" 4.5/5 What do you like best about Extend? My favorite thing about extend is how easy it is to use. There's virtually nothing that needs to be done on our end and it just works like it was advertised. The team is very responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Extend? There's really not anything that I dislike about extend. The only negative is that the team is required to make most changes to the setup which takes a bit of extra time than just doing it ourselves. Review collected by and hosted on G2.com. Recommendations to others considering Extend: I'd highly recommend using Extend. There really is no downside. You're offering more to your customers while also adding more to your bottom line, all without really having to do much work. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Some of our products only have a 1-year warranty and customers use and abuse a lot of our items. Extend helps us extend that warranty and give them piece of mind that if they lose or break their purchase they will be covered for a longer period of time. Our customers love the option to be able to extend their warranty coverage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Extend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Extend ](https://www.g2.com/products/extend-protection-reviews/discussions/new) GU Guest User What is Extend used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-extend-used-for) [ View all Discussions ](https://www.g2.com/products/extend-protection-reviews/discuss) ## Pricing Options Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) Extend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5ce620ee24587ebdd2718e42a29e1f3f/clyde.png "Product Avatar Image") Clyde 4.8/5(10) [ Compare Now ](https://www.g2.com/compare/clyde-vs-extend-protection-reviews) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4aa7b3b718e895992ea3d5f00f500626/route-2023-05-09.png "Product Avatar Image") Route Protection & Tracking 4.5/5(114) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Extend Features User Tools - Warranty Management Stakeholder Reports Lifecycle Reports Customer Insights Trends Detection Software Integrations CRM Integration [ View More Features ](https://www.g2.com/products/extend-protection-reviews/features) ##### Categories on G2 [Shipping Insurance](https://www.g2.com/categories/shipping-insurance)[Warranty Management](https://www.g2.com/categories/warranty-management) ##### Explore More [What is the top-rated meeting room booking system for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-meeting-room-booking-system-for-large-enterprises)[What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[What are the best VR collaboration solutions supporting multiple headset types and mixed reality features?](https://www.g2.com/discussions/what-are-the-best-vr-collaboration-solutions-supporting-multiple-headset-types-and-mixed-reality-features) [What are the highest rated Oracle Siebel resellers for enterprise CRM implementations, based on reviews from organisations prioritising reliability and long-term support?](https://www.g2.com/discussions/oracle-siebel-resellers-what-are-the-highest-rated-oracle-siebel-resellers-for-enterprise-crm-implementations-based-on-revie)[Which inspection management platforms work well for quality managers overseeing construction site inspections across multiple locations at the same time?](https://www.g2.com/discussions/which-inspection-management-platforms-work-well-for-quality-managers-overseeing-construction-site-inspections-across-multiple-locations-at-the-same-time)[Which construction data analytics vendors show measurable improvements in forecast accuracy within the first 90 days?](https://www.g2.com/discussions/which-construction-data-analytics-vendors-show-measurable-improvements-in-forecast-accuracy-within-the-first-90-days) [Show MoreShow Less](javascript:void(0);)