--- title: Extend Reviews meta\_title: 'Extend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Extend works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # Extend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Extend but has limited features. Are you part of the Extend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team. * * * Seller [Extend](https://www.g2.com/sellers/extend) Discussions [Extend Community](https://www.g2.com/products/extend-protection-reviews/discuss) Solution Type Best-of-Breed Overview by Caleb Roberts Show More ## Pricing Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Route](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Route") Route 4.5/5(114) ](https://www.g2.com/products/route-2023-05-09/reviews) [ View All Alternatives ](https://www.g2.com/products/extend-protection-reviews/competitors/alternatives) ## User Insights Average based on 61 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) OK Omri K. Mid-Market (51-1000 emp.) 4/25/2023 "Great service and value" 5/5 What do you like best about Extend? The team's service, knowledge and attentiveness. Willingness to help and extremely easy way to increase sales Review collected by and hosted on G2.com. What do you dislike about Extend? There are other solutions which allow us to be more flexible with the sales price Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Added warranty solutions, affordable and peace of mind Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jordan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan K.") JK Jordan K. Small-Business (50 or fewer emp.) 4/26/2023 "Great Customer Service" 4/5 What do you like best about Extend? We have always been able to easily get a hold of someone when we need help on an order. Review collected by and hosted on G2.com. What do you dislike about Extend? I can't really think of anything that we don't like. Wish they covered glass/ceramic items, but understand why they don't. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Our customers want to know their expensive items are covered, so they give them that option. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/11/2022 "It just works" 5/5 What do you like best about Extend? Simple to set up. And support is helpful in getting everything set up. At end of day, it's free cash for little effort. Review collected by and hosted on G2.com. What do you dislike about Extend? Sometimes there are issues that required review of invoice, but support is helpful in getting it resolved. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Helps give our customers an extra option for warranty. More sales. Review collected by and hosted on G2.com. Show More 4/26/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/25/2023 "Extend integration with Shopify is a snap!" 5/5 What do you like best about Extend? Support and ease of integration with our Shopify platform. Review collected by and hosted on G2.com. What do you dislike about Extend? Nothing, services and platform work great for us. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We are able to offer extended warranty beyond our standard and then allow customer to come back to our shop for claim, which increases sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 4/21/2023 "Great Product Protection Plans from Extend" 5/5 What do you like best about Extend? The claims process is straightforward, quick, and simple. There is no fine print and Extend genuinely cares about getting the customer into a replacement as easily as possible. Review collected by and hosted on G2.com. What do you dislike about Extend? Nothing to dislike. Visited their website early on for more information about their protection plans and found it easy to navigate, making the claims process very simple if it is ever needed. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Offering added peace of mind to a consumer that was previously unavailable in stores and is still unavailable with major competitors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TF Todd F. Small-Business (50 or fewer emp.) 4/25/2023 "Easy to work with, flexible, adds value to the site" 3.5/5 What do you like best about Extend? Most helpful is that our customers often want extended 'warranties' on their instruments, Extend provides this at zero effort on our part :) Review collected by and hosted on G2.com. What do you dislike about Extend? The site modifications have caused some issues, which is unfortunate - formatting, etc Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Extended warranties on our instruments/products Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zack F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zack F.") ZF Zack F. Shark Wheel COO Small-Business (50 or fewer emp.) 4/25/2023 "What You Need" 5/5 What do you like best about Extend? Extend is a necessary tool for products like ours that need extended warranty options for our customers. Great product! Review collected by and hosted on G2.com. What do you dislike about Extend? The process to onboard is time consuming a bit. Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Extend is offering extended warranties for our electric skateboard Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EC Erik C. eCommerce Small-Business (50 or fewer emp.) 8/5/2022 "Very Well Done Protection Plan Company" 5/5 What do you like best about Extend? The onboarding team at Extend was terrific to deal with. They made the process very fast and easy to get set up. Two states require a certificate to sell protection plans and Extend reimbursed us for those applications. It was a great experience overall. The additional income is making a big difference in our profitability. Review collected by and hosted on G2.com. What do you dislike about Extend? Some of our big ticket items are not eligible currently for protection plans due to the size and installation complexity, however, they are currently working on a solution for this which includes setting up a repair network! Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? We wanted a way to help increase the profitability of the store. The margins with Extend are great and help the AOV (Average Order Value) quite a bit and it has slightly helped the conversion rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![KJ C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KJ C.") KC KJ C. Founder / Owner Small-Business (50 or fewer emp.) 4/25/2023 "Awesome experience so far" 5/5 What do you like best about Extend? Increased my AOV by quite a bit and has been simple to use Review collected by and hosted on G2.com. What do you dislike about Extend? Nothing at all so far it has been fantastic! Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? Increased my AOV and also helped customers with shipping and damage issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bailey C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bailey C.") BC Bailey C. COO Small-Business (50 or fewer emp.) 4/25/2023 "It was simply and provided great value and assurance to our customers" 4.5/5 What do you like best about Extend? They take the risk for us while providing assurance to our customers. Review collected by and hosted on G2.com. What do you dislike about Extend? The set up in the backend with products is a bit clunky Review collected by and hosted on G2.com. What problems is Extend solving and how is that benefiting you? It helps customers feel safe buying premium electronics Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Extend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Extend ](https://www.g2.com/products/extend-protection-reviews/discussions/new) GU Guest User What is Extend used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-extend-used-for) [ View all Discussions ](https://www.g2.com/products/extend-protection-reviews/discuss) ## Pricing Options Pricing provided by Extend. ### No-Cost Platform for Every Merchant Free ### Dedicated Resources Free [ View More Pricing Information ](https://www.g2.com/products/extend-protection-reviews/pricing) Extend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5ce620ee24587ebdd2718e42a29e1f3f/clyde.png "Product Avatar Image") Clyde 4.8/5(10) [ Compare Now ](https://www.g2.com/compare/clyde-vs-extend-protection-reviews) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4aa7b3b718e895992ea3d5f00f500626/route-2023-05-09.png "Product Avatar Image") Route Protection & Tracking 4.5/5(114) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Extend Features User Tools - Warranty Management Stakeholder Reports Lifecycle Reports Customer Insights Trends Detection Software Integrations CRM Integration [ View More Features ](https://www.g2.com/products/extend-protection-reviews/features) ##### Categories on G2 [Shipping Insurance](https://www.g2.com/categories/shipping-insurance)[Warranty Management](https://www.g2.com/categories/warranty-management) ##### Explore More [What is the top-rated meeting room booking system for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-meeting-room-booking-system-for-large-enterprises)[What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[What are the best VR collaboration solutions supporting multiple headset types and mixed reality features?](https://www.g2.com/discussions/what-are-the-best-vr-collaboration-solutions-supporting-multiple-headset-types-and-mixed-reality-features) [What are the highest rated Oracle Siebel resellers for enterprise CRM implementations, based on reviews from organisations prioritising reliability and long-term support?](https://www.g2.com/discussions/oracle-siebel-resellers-what-are-the-highest-rated-oracle-siebel-resellers-for-enterprise-crm-implementations-based-on-revie)[Which inspection management platforms work well for quality managers overseeing construction site inspections across multiple locations at the same time?](https://www.g2.com/discussions/which-inspection-management-platforms-work-well-for-quality-managers-overseeing-construction-site-inspections-across-multiple-locations-at-the-same-time)[Which construction data analytics vendors show measurable improvements in forecast accuracy within the first 90 days?](https://www.g2.com/discussions/which-construction-data-analytics-vendors-show-measurable-improvements-in-forecast-accuracy-within-the-first-90-days) [Show MoreShow Less](javascript:void(0);)