
The quality of their reasoning. Every piece of feedback came with a "here's why" attached — not just "this should be different" but "this creates confusion for a first-time user because..." That made it easy for our team to prioritise and decide what to act on. Good consultants make your team smarter, not dependent. That's what happened here. Review collected by and hosted on G2.com.
Mobile coverage in the UX audit was thinner than the desktop review. Given how much of our target audience — marketing managers, agency people — works from their phones, I would've liked that to be a bigger part of the engagement from the start. Minor in the overall context, but something I'd structure differently next time. Review collected by and hosted on G2.com.



