--- title: Essentials Reviews meta_title: 'Essentials Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Essentials works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 42 scale: '5' date_modified: '2026-06-15' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # Essentials Reviews **Vendor:** Availity **Category:** [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 42 ## About Essentials From the first phone call with a new patient through final claim reconciliation and payment, you need a simpler way to collect, submit, and track the administrative, clinical, and financial data that make healthcare possible. Availity Essentials is the place to connect with your payers—at no cost to providers. Availity works with hundreds of payers nationwide to give providers a one-stop-portal where they can check eligibility, submit claims, collect patient payments and track ERAs, and even sign up for EFT. Your Essentials account gets you access to all this and more, with one password. You can also update your provider profiles, manage quality-of-care paperwork, and get detailed reporting about your office’s standard HIPAA and other payer transactions. ## Essentials Reviews ### 1. Availity Review **Rating:** 5.0/5.0 stars **Reviewed by:** Allyson D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Essentials?** Availity is extremely easy to use and has all insurance information displayed in an easy manner. **What do you dislike about Essentials?** It can occasionally be difficult to find the insurance policy holder. **What problems is Essentials solving and how is that benefiting you?** Availity allows us to retrieve patient insurance information without having to spend time on hold while calling customer service. ### 2. Used for years **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin S. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Essentials?** With Availity, I can see if our claims are being sent to their proper insurance, but it also gives me the errors I need to correct if there are any issues. Also, the customer service is excellent, and I can check eligibility for many different insurances. **What do you dislike about Essentials?** It was free for a long time for what we were using it for, but it is still a fair price and much cheaper than other clearing houses since we only use it for a handful of claims. **What problems is Essentials solving and how is that benefiting you?** Receive quick input on claims data with multiple insurance companies. Also gives us the ability to check eligibility quickly and gives me the correct information I need to see whether we can accept a patient. ### 3. Availity makes my job easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Essentials?** I like that I am able to verify patients' dental benefits quickly. I also like the amount of detailed information I am able to obtain! **What do you dislike about Essentials?** There is not really anything that comes to mind that I do not like. **What problems is Essentials solving and how is that benefiting you?** Availity allows me to get the information I need online rather than make a phone call and this allows me to do other things that need to be done. ### 4. Availity is essential for medical practices **Rating:** 5.0/5.0 stars **Reviewed by:** Ali K. | Multi-Department Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Essentials?** Availity is straightforward with the tools available to manage claims. It offers an organized homepage that has all the applications one click away. It allows me to check the status of a claim, gives overviews of authorizations and referrals, and most importantly, allows me to verify patient eligibility. The eligibility and benefits inquiry tool is the most effective benefit for me since it will enable me to manage the accuracy of eligibility information thoroughly. **What do you dislike about Essentials?** The major dislike I have for Availity is that they are not resourceful for denied claims or any denials. In addition, their customer service does not offer premier service to their users in times of conflict with the software. Availity could improve their customer support tools for users and create a tool for managing denials to increase their customer base. **What problems is Essentials solving and how is that benefiting you?** Problems I am solving with Availity are verifying patient insurance for billing purposes and managing claims to complete the medical billing processes effectively. This tool has benefited me by reducing the time needed to verify patient claim information. ### 5. Availity Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Essentials?** It is user-friendly and easy to navigate. **What do you dislike about Essentials?** I haven't found anything that I don't like about the program it's wonderful. **What problems is Essentials solving and how is that benefiting you?** Benefits are the notifications on the sidebar that remind us of what to look into and keep us posted on new things. ### 6. Simplifying Insurance Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Gisela S. | Medical assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Essentials?** What I like best about Availity is that it's really self explanatory and not much information is needed to verify eligibility for a patient. I have used provider's very own websites but this one is honestly just so much easier in every aspect. **What do you dislike about Essentials?** I would say I'm not a huge fan of their layout. It could be more modern and updated. **Recommendations to others considering Essentials:** It’s very easy to use! **What problems is Essentials solving and how is that benefiting you?** It has made it quicker to verify eligibility therefore getting patients to their appointment on time and keeping up with everyone's schedule. ### 7. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Essentials?** my favorite thing is that i can look up many insurance plans without having to sit on hold with a insurance company, i can just get the information i need right off the site and there is so much to get the can help our practiced **What do you dislike about Essentials?** sometimes it does not work or show the amount the patient has met, sometimes the wording is confusing **Recommendations to others considering Essentials:** very easy to use and very helpful to medical practices **What problems is Essentials solving and how is that benefiting you?** less time on phone with insurance companies, more accurate information, access to things I would not have asked on phone with insurance company, can help answer questions for patients, can show patients what we see to help them understand ### 8. Fastest Insurance Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Essentials?** I love using availity for quick accurate results. It’s a lot easier than calling each insurance company and dealing with that hassle of a time. **What do you dislike about Essentials?** Sometimes it does not have all the info i’m needing. **What problems is Essentials solving and how is that benefiting you?** Availity has changed the pace of my work and saved me a lot of time on calling insurance companies. ### 9. Great All payer billing software **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | clinical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Essentials?** I like that I am able to bill multiple insurance companies through one program. This allows me to reduce the time spent on paperwork. **What do you dislike about Essentials?** They do not have all insurance companies. They do provide alternatives though. **Recommendations to others considering Essentials:** It is a great solution for billing multiple insurance companies **What problems is Essentials solving and how is that benefiting you?** It has reduced the amount of time I spend billing insurance. I am able to track all claims in one place. ### 10. Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Erika H. | Business Development and Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Essentials?** We are able to instantly verify patient insurance to qualify patients for our procedure. **What do you dislike about Essentials?** There are times when the information is incorrect and we have to call to verify information. **What problems is Essentials solving and how is that benefiting you?** We are able to qualify patients immediately. This has cut down on follow up calls. ### 11. Best resource to review health insurance benefits. **Rating:** 5.0/5.0 stars **Reviewed by:** Caren J. | Public Health Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2019 **What do you like best about Essentials?** Setting up new employees is very easy with access and to do a password reset. **What do you dislike about Essentials?** There sometimes when the site is down although this problem doesn't not last long. **Recommendations to others considering Essentials:** The Availity portal offers healthcare providers with free access to real-time information and instant feedback in a consistent format regardless of the payer. **What problems is Essentials solving and how is that benefiting you?** I use availity in patient records management,in and out patients management as well as managing revenue and claims. ### 12. Insurance Information **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Essentials?** Availity is very useful in determining medical claim status and patient eligibility for many different insurance policies! **What do you dislike about Essentials?** Not every insurance has the "appeal" feature to appeal or dispute denials online. **Recommendations to others considering Essentials:** Very useful tool for front-desk duties in verifying eligibility and benefits and very useful for medical billing verifying claims and status. **What problems is Essentials solving and how is that benefiting you?** Patient's benefits are confirmed and claim status is clarified. ### 13. Must have for medical practices **Rating:** 5.0/5.0 stars **Reviewed by:** Marlynn M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Essentials?** Availity is like one stop shopping for a medical practice. You can verify benefits for several patients at the same time, verify different plans, submit appeals, view and retrieve referrals and prior authorizations. I don't know how any practice could run without it. **What do you dislike about Essentials?** The information is not always accurate. We need very specific information. Availity does not allow us to obtain benefits by CPT code and place of service, which is what would help us the most. **Recommendations to others considering Essentials:** You must use availity, if you are not, why not? If you are a BCBS provider, you really have no other choice, so just do it already. **What problems is Essentials solving and how is that benefiting you?** Benefit verification. Knowing ahead of time how much a patient will owe increases time of service collections. ### 14. Insurance Verification LifeSaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Essentials?** I love availity! Having a software where I can verify and bundle similar insurances together really helps at our office for appointments. I absolutely love that it saves into the next day so if I need to double check I can quickly scroll down find and select. Availity is good for those who do billing and also appeal claims you are able to connect all insurance networks and get real time updates. **What do you dislike about Essentials?** I dont like when it takes awhile to load due to communication issues with the insurance companies or that some insurances can be verified but you are unable to copayment without calling the company directly. **Recommendations to others considering Essentials:** IT WILL LITERALLY BE A LIFESAVER IF YOU DO BILLING, INSURANCE VERIFICATION AND CLAIMS APPEAL **What problems is Essentials solving and how is that benefiting you?** It cuts down delays in verifying for multiple people via phone, especially if you have alot of urgent care or same day appointment patients. It is verify helpful when it comes to finding out when insurances have ended. I love being able to see an actual member id care if available especially since some of our clients forget their id cards. ### 15. Availity **Rating:** 5.0/5.0 stars **Reviewed by:** Gina L. | Practice Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about Essentials?** The ease of using this for claim status and researching claims. **What do you dislike about Essentials?** The length of time it takes to set up a company from scratch. **Recommendations to others considering Essentials:** Its the only insurance based product that the insurance owns interest in, so its really the best one to use for that reason alone. **What problems is Essentials solving and how is that benefiting you?** It helps us keep track of claims to make sure they are paid timely which in turn helps our cash flow. ### 16. Insurance Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Amber W. | CSR II, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Essentials?** I like how many insurance and the different options you can verify, whether its 2nd opinion, office visit etc. **What do you dislike about Essentials?** That it doesn't always provide the correct information on copays, especially freedom health and/or UHC. **What problems is Essentials solving and how is that benefiting you?** Obtaining authorizations, viewing auths and referrals. Also I use it daily to verify insurance benefits. ### 17. Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Essentials?** Being able to run elgibility for multiple insurances is amazing. Colors make it easy to see who is active and not. Appreciate messaging system. **What do you dislike about Essentials?** Messaging system not useful half the time, have to call anyway, and wish eligibility pages were standardized to all carry the needed info. **Recommendations to others considering Essentials:** Recognize you will still need to call at times. **What problems is Essentials solving and how is that benefiting you?** Availity allows us to run eligibility so much faster so we can identify coverage issues while the pt is still in the clinic. Also allows us to solve some COB issues. ### 18. Health care **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Essentials?** The funtions used for claims analysis by providers **What do you dislike about Essentials?** Providers dislike it and use it for claims analysis **What problems is Essentials solving and how is that benefiting you?** Claims analysis ## Essentials Discussions - [Is availity free for providers?](https://www.g2.com/discussions/is-availity-free-for-providers) - 1 comment - [How much does it cost to use availity?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-availity) - 1 comment - [What insurances use availity?](https://www.g2.com/discussions/what-insurances-use-availity) - 2 comments - [What is availity used for?](https://www.g2.com/discussions/what-is-availity-used-for) - 1 comment - [View Essentials pricing details and edition comparison](https://www.g2.com/products/essentials/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+04%3A52%3A03+-0500&secure%5Bsession_id%5D=ac91631b-8b93-4fbf-adc7-7b0dd3ce18d5&secure%5Btoken%5D=929fc0673fa4e37f6ed4c4b7a648501297801824dccc0c0dead9ff4f4c7b6cfe&format=llm_user) ## Essentials Features **Workflow Automation** - Contract Management - Health Care Credentialing - Workflow Management - Health Care Credentialing - Database Management - Health Care Credentialing - User Authorization - Health Care Credentialing **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Network Management** - Credentialing - Claims Management - Notifications - Inter-Systems Communication **Compliance** - Facility Management - Health Care Credentialing - Facility Compliance Management - Health Care Credentialing - Industry Compliance Management - Health Care Credentialing **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Data Management** - Insights - Data Reconciliation - Master Data Management - System of Record **Verification** - Provider Database Collection - Health Care Credentialing - Privileging - Health Care Credentialing - Commitee Review - Health Care Credentialing **Document Management** - Credentialing e-Documentation - Health Care Credentialing - Document Database - Health Care Credentialing - Information Audit - Health Care Credentialing ## Top Essentials Alternatives - [Waystar](https://www.g2.com/products/waystar/reviews) - 4.4/5.0 (116 reviews) - [TriZetto QNXT](https://www.g2.com/products/trizetto-qnxt/reviews) - 4.3/5.0 (11 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews)